City Discount Appliance

I paid $ 800 for a SS fridge. The compressor went out 2 months later. They brought an ugly old almond colored fridge over, wrecked my wooden railing on the way up the stairs with it, and I have never gotten my fridge back or a comparable SS fridge since. Saving $ 100 — $ 200 is not worth the grief and anger. There is great place in South Seattle called All Affordable 206−241−0300 and another place I recommend in Snohomish called Appliance Recycling Outlet (360) 568‑6003. I have owned 16 rentals for over 10 years, so I am familiar with the good, bad & evil of the used appliance biz.

Living right up the road, I wanted to give these guys the benefit of the doubt.
HUGE MISTAKE!
We bought a side by side stainless refrigerator. The owner’s friend is the delivery guy, and he is pompous and rude. My mom and I moved the fridge into my kitchen and re-​assembled the doors ourselves. Once plugged in it didn’t work. They sent a guy out to fix it, but 4 weeks later it crapped out again.
Don’t waste your time, money or effort. It will just end in frustration and a bunch of thawed chicken.

Dishonest — did not disclose range/​oven was a refurbished unit. Sold to us as if it were new.
Installation — unprofessional. Did a poor unprofessional job cutting cabinet/​counter for a slide in unit. Uneven cut; rough edges; made mistakes measuring the depth. Not a professional level

The supposed discount is not worth the aggravation and lies. Stay away.

Just don’t go. It’s not worth the headache and trouble of service calls, and nonreturned calls, and nonworking appliances with hidden expensive problems, and then wrangling over the terms of warranty that they told you about. We bought a fridge, it’s had 8 months of great service, and TWO MONTHS of horrible service. That’s two months of food that was colder when it was kept on the back deck. Two months of full fridges that went bad. Two months where the ice cream would turn into liquid and solid and liquid again in a week…
They came out once to «fix» this fridge when it stopped cooling a WEEK after we bought it. No one checked for WHY it had stopped cooling, they just refilled the coolant. 8 months later it’s been nothing but problems and inconsistencies. And City Discount won’t even return our calls to find out what they can do about it. We ended up calling an appliance repair service, they came in, and found a hole in the coolant hose on the back of the fridge. What professional misses that?
All this just to say, save yourself the headache, and buy from someone you trust. Treat appliance shopping like car shopping, without the flashy paint.
New or used, I don’t trust these guys. Hope this helps someone else choose something that they enjoy trouble-​free for years to come.

Crooks. We bought a fridge six weeks again and they forgot a major part. still don’t have it after 15 calls to Rob, the appliance guy. At once point, he actually told me that he would be delivering it on the way home from church. Sleaze bucket. Is that hyphenated? Now I have to file a suit. Pain in the ass. Run away!!!

With all of the deals and discounters these days, my experience with these guys made me actually believe the saying, «You get what you pay for.» I would say when you’re talking appliances, this is true. An appliance is a significant purchase that will remain in your home for years… unless you go with these guys. Spend just a little bit more and get an energy star appliance with warranty and peace of mind. I know that there will always be bottom feeders, so this place will stay in business… but we have a choice to spend our money wisely.

Purchased a range through these guys (well under the retail cost). It was used (and they told me as such). Pick it up, installed it, and everything worked except the bake element (it’s a dual oven with convection, so no biggy).
Called them up and they sent out a tech to check it out. He quickly determined it was a bum baking element. They placed the order for the new element quickly and all done under warranty.
They can be a bit hard to get ahold of (Rob is the guy to ask for if you are having issues), and are not the best at communicating dates/​times, but all in all not bad.
Almost new dual oven convection range for about ¹⁄₃ of retail, with just a bum baking element (that they are fixing under warranty).

Stay away, these guys are COMPLETE SCUMBAGS. The manager of a place we rent bought a refrigerator from them that was DOA. It took them the better part of a week to get somebody out there to fix it, during which we were left with no refrigeration. He botched the job and ruined the fridge for good. It took them the better part of another week to get a replacement to us.
After about a week, the filtered water and ice maker on the replacement went out too. Again took them forever to get out to look at it, at which point they claimed it was a result of the filter getting clogged with rust from the house and therefore not their fault. I don’t know if they charged the owner for the filter, but they had to order it, and it took weeks to arrive. When it did, they didn’t send it to us, so we had to run up there to get it ourselves. When we installed it, it didn’t fix the problem, so they came out again, once more taking at least a week to get us in, and eventually found that the water line was blocked with plumbing tape from when they had installed it in the first place. After clearing the line, however, the icemaker still doesn’t work, and once again, they can’t be bothered to get out to fix it for a week or so.
Separately, the replacement fridge was missing a bunch of shelves and drawers. First they denied that they were missing, and that this model was just «that way» eventually they came up with a few shelves and drawers, but there is still at least one missing, but they insist that we have all of them and have flatly refused to provide any more.
Throughout all of this they have been rude and dismissive at every turn, acting like it is somehow our fault that they gave us a lemon and are taking their own sweet time about getting it fixed, to the extent they will commit to fixing it at all. Rob the «service manager» is particularly vile. I’m just glad it’s not my money they took. STAY CLEAR OF THESE JERKS AT ALL COSTS.

Happy to say my bank ruled in my favor. Eat that, you crooks!

Though I originally was saving my 400^th review for something special, instead I am going to use the occasion to warn my fellow citizens about the dangers of doing business with City Discount Appliance. In short: DON’T DO IT! AVOID AVOID AVOID!!! BEWARE! SCAMS AHOY!
My company purchased a fridge and dishwasher from CDA in the summer of 2009. This was before my time, but presumably we went with this discount company because we got the appliances for cheap. The appliances allegedly came with a one year service warranty. In April/​May of 2010 we began having problems with the ice maker and water was pooling in the fridge. My manager called CDA on June 3. I’ll spare you the long tale of frustration and aggravation, but ultimately the thing to know is that despite repeated promises to make a service call, CDA has failed to do anything for the past two months. I have spoken with Jason, Rob, and Justin and all they do is make false promises. They sound sincere, nice and knowledgeable but it’s all talk, no action. They have no-​showed for three scheduled appointments. Read any other reviews and you’ll see the same story. They came to our office once in June (it was a surprise visit) and said they needed to do internet research for a part. They told me to defrost the fridge and they would be back. We never saw them again. And to be clear — the techs didn’t actually do anything other than poke around for maybe five minutes. They certainly didn’t fix anything.
Last week I looked up City Discount Appliance on the Better Business Bureau website. No surprise, they have an F rating due to number of (unresolved) complaints. I reported them to the BBB on Aug 9. The day after I filed my complaint Mike responded via the web form and said «this will be addressed and taken care of emmediatly [sic].» Well it’s Aug 23 and we still haven’t seen or heard from them. No surprise.
After checking CDA out on the BBB I was not surprised to see their very low rating on Unilocal as well. I couldn’t wait to add another 1 Star review, though of course I’d really give them 0 Stars if I could. I guess I feel lucky they didn’t scam us out of hundreds of dollars with their «no refund» policy. See Brian W’s review for another example of their shady business practices.
Though our discount appliances are still functioning, I’m not sure the savings were worth it. We will have to purchase new ones if anything goes wrong since CDA has no intention of honoring the warranty or fixing anything. City Discount Appliance is a bunch of liars and thieves and engage in some of the most sketchy, dishonest and deceitful business practices I’ve ever encountered. I’d avoid these guys like the plague.

Nothing these guys did was criminal, per-​say. But that is the level of service or lack thereof to expect.

Average — just the low side of Ok. I bought a matched set of Whirlpool washer & dryer from these guys, and they claimed they were used & just cleaned up. Turns out they were refurbished from a bad washer failure. Now I’m of two minds on this — the refurb lasted a year and a half before it fell apart and shorted everything beyond repair. Not too shabby, I suppose. But on the other hand, all of the part numbers were missing, and further repairs were impossible. It’s best to assume that their non-​new appliances have had a pretty hard life. Unless you’re paying less than 50% of the new price, it’s best to buy new.

Update: They actually did come through for me with a much nicer set for the same price I originally paid. Though I was frustrated initially, I have to admit that they went above and beyond to make amends.
Original:
I bought a stack w/​d over the phone with them a few weeks ago and was told that it would be coming from their warehouse and that they would call me to schedule delivery on Wednesday (3 days later) as soon as they got it. Never heard back. (Credit card was charged though…) Finally called them at the end of the week, and was told that they did have my order, but it somehow didn’t get on the schedule, and they didn’t have that set any longer. They offered me a better set (though 3 yrs old rather than the one they sold me as 1 yr old) and said it would be delivered today, but they didn’t show. I just called them, and they said they saw it on the list for delivery, but didn’t have a set to deliver. They were waiting for the truck to come with the set that I originally purchased. Huh!!!

Cheap Appliances that work for the most part.
City Discount Appliance has been a bitter sweet experience for myself. I purchased a kitchen set from them which worked for the most part. I had to return a dishwasher, and I never got a oven door that they promised me. I called several times about the oven door only to be told they would call me back at a later time, which they have not even once.
An ok place to go just make sure the item you want fully works, and don’t take their word for anything.