Aurora Lawnmower

Had sharpening of a reel mower done here a few times, it was fine aside from the poor customer service. But they lose two more stars because the website says they are open until 5:00 on Saturdays and I wasted a trip because they actually close at 4:00 on Saturdays. Getting the mower into my SUV was a major pain! I will be finding somebody else.

I just found out today that my favorite shop in Green Lake is closing! I started going to them for mower repairs 25 years ago when I moved nearby. The guys have always done right by me, given advice to keep cost of repairs down, and charged fair prices for their work. I even traded up several years ago to a refurbished lawn mower with rear wheel drive. I take it back every couple of years for a tune up but half of going there is for the unique small shop experience. Get your mowers in quick before they’re gone! I will really miss them when they close their doors.

Unorganized, customer service is the lowest priority. They deserve to go out of business.
I dropped off a barely-​working Honda EU2000 generator about a year ago to see if they could fix it up. It was a low-​priority for me, so I kind of forgot about it for a month. When I finally called to check on it, they said they didn’t have a record of my name or the generator, I needed the «claim ticket». Finally called back with the claim ticket number later, and they told me it would be over $ 1000 to fix. I said that I could buy another used one for close to that price, so it wasn’t worth it, I’d pick it up and sell it on Craigslist.
I kind of forgot about it for 5 months. Then when I showed up at the shop, they couldn’t find it with my claim ticket. The guy told me to come back later. I said that I actually wanted them to try to look for it. Guy made a ½-​ass attempt to look around, said that they don’t have it anymore.
«Uhhh… OK. So what’s the deal now?»
«Well, you should have picked it up. You had, let’s see… October, November, January, February to call us.»
«Well you had… let’s see… October, November, January, February to call me before you trashed it.»
«Well, I can look around more. Why don’t you call me in a few days.»
You can see from the absolute complete disorganization that they don’t have a clue how to organize a service business. Even if they’re fairly competent at repairs (who knows?) they are clueless when it comes to customer service. I heard they’re going out of business. Good riddance.

Scary angry man told me they are closing. I stopped by to ask about a tune up for an old lawnmower. He stood in my face, way too close, and went on a rant that continued as I walked away. Do not bother with this place. A sign in the door or on the counter that they are not accepting work and are closing would be better than an angry rant.

I dropped in yesterday to see if they could snap a new washer into place for a bum wheel in my mower. The guy did it right there and then and only charged me $ 10!

I brought my lawn mower for repair and the guy told me it cost $ 65. After it got fixed the guy told me $ 125 and that is really pissed me off. I decided not to pay it and let they keep the mower. Later I saw they put the lawn mower for sale with the price $ 150. These guys know how to steal from people legally.

Their shop is typical of most of the lawnmower shops in the area with the exception that they do answer the phone.
My last two repairs took two weeks longer than promised, I never received a call, and had to call repeatedly to inquire about the equipment.
Twice they told me THEY COULD NOT FIND MY BLOWER OR THE PAPERWORK I watched them fill out when dropping off. I think they just attach it to the unit and then throw it in a pile.
Thing is– my blower is spray painted green. One of a kind. Even after telling them this they took two days to «find» it. That implies either total lack of effort or total lack of ability to run a shop. Nice people I guess but I would bet money they have no record of me. Bummer man, my business has a lot of equipment. Good thing they don’t need the work.
Result– I didn’t notice much difference when it was returned. No explanation of the work done, problem ½ fixed, runs rough. $ 170.
I think if they cleaned house and installed a new system they could be a good shop but not like it is now. They need a shop manager or something.
Take your stuff here if you don’t need it any time soon. I see good reviews here but the dates seem to be mostly winter and off season. Maybe they are a bit more with it then.

First, this place is unique, very old-​fashioned, and high-​testosterone.
Sort of a «guy place» and it shows — BUT the «guys» who work there
and Mike the owner are first-​rate mechanics — at least for me.
Second, prepare for atmosphere of extremely frenetic, to almost
relaxed.
Frankly, I think a lot of folks (including maybe me) do NOT take proper
care of small gas engines, I mean, gotta change the sparkplug once
every hundred years, and do NOT leave fuel in the motor over the winter, AND with all the revisions of US fuel formulations, make SURE
you use correct octane gas and correct mix and mix ratio. (for 2 and 4-​cycle engines.) Ask! Stuff changes, & you might not know.
Me: I bought new Toro CORDED elec. mower years ago, it STILL
runs great, haven’t mowed the cord, but a lot of rocks and small dogs (just kidding), this thing is now a COLLECTIBLE; no corded mowers
made any more. When it dies and goes to grass heaven, I will go to Mike or Gordon for replacement.
More recent: Stihl weedeater, not exactly cheap, works great at my
big place in E. Wash. and I put a steel brush cutting blade on it, did
a lot with it — brutal work for this rather smallish machine. Later,
Mike warned me not to use it for brush, get a commercial size, so I
did. This is NOT bait-​n-​switch — it is proper advice based on knowledge and experience.
Aurora will test-​run the stuff they sell, before it leavs shop, and with my fancy new FS-​90 I was in a hurry and talked them out of that. Sure ’nuff,
I get 300 miles away and it would not run right. I felt foolish bringing it
to Aurora, they were really busy, but found the carb problem within a
week and even cleaned the twigs, rock chips and dried blood off the
blade for me.
Yes, they can be moody at times, and really busy, but I’m hooked.

I decided to check reviews before taking in my gas weed trimmer for a tune up. I had a terrible time with Aurora Lawnmower last summer (2012), and was hoping they had improved. Many of the reviews are similar to my experience, so I thought it was time to add my review. I had an electric mower with a bad battery. I had a combination of misplaced chargers, missed deadlines, rudeness and so many return trips that my car knew its own way to the shop. I will say that one worker there, Pete, was very nice and seemed to be on my side. But — the end result is that I bought a brand new battery, and still have a lawn mower that doesn’t work. I’m lucky that my yard is small enough that I can mow it with a push mower.
PS I don’t mind the grease and parts. I even enjoyed looking at power gadgets while I waited. I just wanted the lawn mower repair they advertise.

There aren’t many small mower repair places in Seattle, but find a different one and don’t come here. I dropped off two mowers for repair. When I received a call that my mowers were complete the man on the phone had awful customer service and was put out that I wanted to know what sort of repairs had been done for the $ 100 for each of my mowers. Then when I went in to pick up both of my mowers, they couldn’t find one of them. So, I said I would come back for the other. First run of my mower and it stopped working. I now have to go back to get the one they couldn’t find and hope they will actually fix the one I have already paid for. What a mess. Let’s see if they honor their work…

They charged me $ 79 (conveniently close to the max I said I’d pay of $ 75) without any workup of what they were charging me for. The first time they said my lawnmower was ready, they hadn’t actually fixed the problem so a week or two later I go in AGAIN to pick it up. Then my lawnmower worked 2 times before it had the same issue I took it in for. I would NOT recommend this business

what can I say about Aurora Lawnmower but THANK YOU! You fixd my mower quickly, for a great price and when (my wife) brought it home and I pulled it out of the back of our SUV… it was clean as the first day I bought it. Awesome! I will take my mower there every year for a tune up and again… thanks everyone at Aurora Lawnmower!

Considering the Niche’ market this place handles i’m very happy to have them right up the HWY from my house. I’ve stopped in many times for chains, master links, oil, etc. and the staff there is always very knowledgable and helpful. They are pretty friendly too!
Lots of cool stuff to look at, and to be honest, if you’re looking for some advice or parts for your old lawnmower, or weedwhacker this place is hard to beat. Support your local shops!

Gordon is rude and unprofessional. After watching him be rude to an elderly Hispanic man, it was my turn. He refused to look for a gas tank that was upstairs that my father had put a hold on, and instead helped the customer after me. Then after the tank was brought downstairs by another gentlemen, a third gentlman said the price is actually more than the earlier agreed upon price. I walked out at that point. My father returned that afternoon. The $ 35 agreed upon price tag had changed to $ 90. We found the gas tank online for $ 25.

Aurora Lawnmower 10-​17-​2011
Seattle, WA
Howdy,
Thanks for getting my Stihl MS 460 chainsaw running so nicely today. This baby has helped me with thousands of trees in the past 5 years, and I am looking forward to lots more, now that the top end has been rebuilt.
As I explained when I dropped it off on September 1^st, I wanted to keep the old parts because of sentimental attachment. Too bad they were not available at the end of the job. Please keep an eye out for the old piston, as it would make a great paperweight.
The cylinder & piston kit I supplied also included a set of gaskets for a complete rebuild. The unused crankcase gasket and seals can be used if the lower end ever needs to be rebuilt. I would appreciate getting those back as well.
I thought it a bit odd when the latest bill included the cost of a 2^nd spark plug. The diagnosis that revealed the need for a rebuild included replacing the old plug to isolate the problem, and cost a total of $ 44.00, included installing a new plug. It would be great to have this spare plug returned, as it only has about 5 minutes running time on it.
3 things could help with this type of situation in the future, and could speed up jobs to allow completion in less than 5 weeks:
1). Keep records of previous work done for the same customer on the same piece of equipment.
2). Store parts in a secure location.
3). Have the same employee serve as a single point of contact with the customer for continuity.
Thanks for listening. I hope to continue to have my chainsaws serviced by Aurora Lawnmower for many years.

I recently took my very simple, human-​powered, reel mower to them for it to be sharpened. As far as I can tell their sharpening was fine, BUT …
** The mower wasn’t ready until about 18 hours after they said that it was to be ready;
** Upon pickup, the mower blades were to have been oiled. They weren’t until I mentioned it;
** Upon returning home I discovered that one of the two «hubcaps» of the mower’s wheels was missing;
** I telephoned about the missing hubcap. After a little looking the hub cap was found and was to be set aside for me;
** After arriving to pickup the hubcap, it couldn’t be found by the first employee with whom we spoke. Although we gave him a perfect description, he said in an unhelpful way that there was no way he could find the missing hubcap without seeing the matching hubcap. Another employee overheard the conversation and recalled seeing the missing hubcap. She saved the day; and finally
** (perhaps worst of all) Upon first using the mower the roller which lifts the mower blades off of the lawn fell off. Apparently, it had been removed during the sharpening process and hadn’t been properly reattached. Fortunately it was easy to reattach.
Bottom-​line: I’d suggest finding someone else to do your lawn mower work.

worst place on earth.
rude, criminal, and they obviously don’t care about customers.
i brought in a weed-​eater for warranty repair, and called a couple weeks later to see if it was fixed. they told me they lost the paperwork, and asked me to call back another time. i did, and was told they found the paperwork, and would proceed with the repair. after a couple more weeks with no word, i called again, only to be told that they wouldn’t send my weed-​eater to the manufacturer for repair because it wasn’t worth the time and effort, since they weren’t performing the repairs themselves. the repair guy, «dave» i think his name was, then threatened to throw my weed-​eater out if i didn’t come pick it up right away. i left it with them.
believe me, you’re better off buying a new mower than trying to deal with this joke of shop.

41 bucks fixed up my lawnmower!
Sharpened blades, a replacement piece to keep the mower at the correct height. Duct tape replaced by zip ties.
They did a great job and they said it would be ready in 7 – 10 business days but was ready sooner!
The people that work here are real characters so take some time to chat with them or at least eavesdrop on them while they work.
I love this place.

I’ve been going to Aurora Lawnmower for years, in spite of the terrible parking. There is a heavyset fellow who has always been very kind and professional. When I was buying mowers (yes, plural — I tried a used and an electric before I went for new gas-​powered), he was great at advising me on what would best suit my needs. I got a mower I really like, and because of this nice fellow, a very good impression of the business.
However, I went in yesterday because my mower wouldn’t start. The guy with the unfortunate facial hair (an Amish beard gone very wrong), was so incredibly rude to me, my recommendation is hanging in the balance. He treated me like a complete imbecile and gave me that «you’re a woman and don’t know what you are talking about» tone that I haven’ t heard since the 1980s. When I asked him to listen to me while I explained the problem, he argued with me. He did everything but call me «little lady» and tell me to go back to the kitchen where I belonged. I brought the darn mower in because I’m the one who uses it!
I’m still giving it three stars because I have had more encounters with the nice guy and the otherwise fine staff who are fair and courteous, but I will NEVER deal with this man again. His name is Jim and he behaved like a complete ass.

I’ve been using these fine folks for years, and one thing still rings true, they do a bang up job, and give you an honest estimate on your mower, even to say if it’s not worth fix’n.
Just a few months ago I took a gas powered poll hedge trimmer here, as I dropped it off the repair guy, whom I never can remember his name, we’ll just call him Gassy-​Gary, told me that they were not an authorized Echo brand repair shop, I knew this and I told him the «authorized» shop down the hill won’t even look at my gear!
Gassy-​Gary, with his oil/​grease stained hands and petrol-​gas cologne odor coming from his coveralls is a testament to his long hours put worth in making things right.
Sometimes the counter service can be gruff and seem in a disarray, but keep your cool and you’ll be glad you did.
Prices are decent, quality work is assured, lack of parking in that general area is a pain, hence the reduction in stars.