The Home Depot

I love this store! Everyone here is always so friendly! We had to rent a truck and they were very helpful. I will definetely come back again.

Be VERY careful when buying windows from Home Depot. In August 2015 we ordered over $ 25,000 in windows for our home. The sales person was Bradon Frisch who was very attentive until the order was placed. The windows were installed Sept 23, however three of the large ones were ordered wrong. The installer, Vitally from Window Strong, said they would be re-​orderd. We emailed Bradon for updates on Oct 1 and 19 without any response. After many phone calls Nov 2,3, and 4^th we were told they would be installed Nov 24. When no one showed up that day, after many phone calls I reached the Operations Support Coordinator, Kishana Hooks, who informed me that the windows had NEVER been ordered. An new installation date was set for Dec 10. Again no one showed up. After calling, I found out the installer «forgot to look at the schedule.» We rescheduled for the following day between 3−5pm. At 4:45 on Dec 11, they showed up and installed the windows in the dark. One of the large windows was installed with THREE big cracks in it. I called them about replacing it and was told it might happen sometime after Christmas. Still no window and no action. Today I am sending emails and making phone calls yet again. I cannot recommend Home Depot for windows.

I’d like to think I’m a well qualified reviewer as I’ve spent thousands here since I purchased a house less than a quarter mile away.
Pros: Convenience, just a minute away. Veteran parking and they give me a 10% discount. App saves tons of time.
Cons: By far their biggest issue is inventory. I can’t tell you how many times I looked up something on their app and it’s not located in that store but others further away. Also lately I’ve gone to the store specifically because it says it has multiple items in inventory to discover they’re out of them. Also, I’ve been burned over and over again by things missing from the items I purchased. Just last night I bought an item that looked like it was fully intact and sealed to discover it was missing a piece. That was the last straw for me hence me bitching on Unilocal.
Get it together Unilocal

Horrible, Home Depot sent a «delivery company» to deliver an oven. The oven did not fit correctly after I was told the dimensions were good. The «delivery company’ disconnected my oven and now say they won’t re connect for liability reason. i am supposed to pay someone to connect an oven «the delivery co. disconnected? The company won’t even give me a name or address. I have no way of cooking now for the holidays. I called the delivery company and was told they are In Memphis. I will never buy an appliance from Home Depot. I’d rather pay a few dollars more for some decent service.

I live close so run into this store all the time. Some days are better than others service-​wise. Usually it’s nearly impossible to get help, and definitely never get good advice or tips. I heard an employee in the lumber section tell a customer to cut his moulding with the «hacksaw over there» instead of doing it 50x faster with a clean cut for him. It wasn’t even busy that day.
Today, I asked my husband to pick up a screw extractor kit because we have a stripped screw on our crib, and need to get it set up soon! It was listed for $ 14.99 on their website, and Amazon was selling it for $ 5.79. That’s a pretty big difference for something I’ll use once. HD website says they price match online retailers without the 10% price beat, so great! But apparently they DON’T. Only local competitors… we are in the day and age where local is non-​existent when you can so easily order online. And Amazon is IN SEATTLE dummies.
Looks like I’ll just order all my home depot purchases of the future through amazon. Or drive the extra 2 minutes to the Lowes up the road.

The customer service here is so slow. Not enough workers that are train to do the customer service area. I have been standing here for almost 20 minutes. Slow.

We ordered a washer and dryer last week and was supposed to be delivered this week. We got a call the morning of the delivery saying the manufacturer messed up and your delivery will be pushed out a week and half. I called back to follow up and was hoping they can expedite it somehow. I was told there is nothing they can do then suggested I could cancel my order and go buy it elsewhere for a better delivery date. I asked to speak to a manager and was told there were 3 people ahead of me or being transferred to some customers service extension and I quote «hopefully someone will pick up». I then called customer care number and was transferred to a delivery third party consultant who told me to call the manufacturer???

Easily the worst HD with just a bunch of untrained and incompetent employees. The asst manager even had the guts to call me a liar and when I said I’ll bring in the paperwork to show you the date you gave me she completely backed off. I ordered blinds, called every day for the last week checking on /​making sure they will be delivered by Friday and everyone confirmed that they will be. Lo and behold, today is Saturday and they are not supposed to be in till Monday night. This is after an employee told me on friday afternoon that the truck has not arrived yet and that they are on that truck. When I asked them what they were going to do about it, she basically said nothing and that to call on Monday and its not her fault or HDs. just AVOID this store at any cost and go to the one on Utah Ave.

I’ve been going to this home depot ever since I was a young boy. It may just be my tendency to drool when I see tools, but this store has pretty much always had what I needed.
Tonight, I went in to get a Milwaukee m12 fuel combo kit, which was said to be stocked according to their website. I couldn’t find it on the shelves, so a gentleman named David assisted me in my search. He was very helpful and had a great attitude. Eventually, i spotted the last kit tucked under 3 feet of boxes on their above shelf storage. David grabbed the ladder and proceeded to dig the kit out with a smile. I really appreciated the time and effort he put in!
On a side note, I know the store was busy but I felt that it was somewhat understaffed. It took me a while to find an associate. But it may have just been the given conditions.

This store is frustratingly unorganized and inefficient.
After checking the Home Depot website yesterday, we saw that a chicken coop we wanted to buy was in stock at this store, at present time. there were 4 available. We came to the store and asked where they would be. The employee told us that they know that they do not have any, but we can check in the Garden section. We did, and we couldn’t find it. I checked the site again today, and again it says there are 4 coops available in the store. I called today and spoke to a woman who simply told me «I see it in the system but there is no location for it.» I had to proactively probe her to get me to someone else who can find this item for me. I was transferred to the Garden department, and they immediately told me the aisle number and department it is in (weird, huh?). after over 15 minutes on the phone with them, I was told that they see the display for this coop, but NO ONE in the store could find it. I questioned that, and got no apology for this ridiculousness; instead I was just told «it happens all the time.» Great. I’m so glad that you make things as difficult and inconvenient as possible for your customers to locate an item that is in stock. I asked if there was a manager who could find this item for me, and the guy refused. He said it might be on their truck. When I asked if he could find out and hold one for me, he told me to call back tomorrow.
The weather is nice outside and our chickens are rapidly outgrowing their current quarters, so I wanted this item today. I suppose I’ll have to take my business elsewhere.

Nothing special. Just a hardware store, that has what you need, and turns a profit off of you.

If you come in looking to get more paint to match an existing Home Depot paint mix, BEWARE! Their machines CANNOT match the paint, even if you have a code they can scan. Their employees, however friendly, are fully incapable of manually matching paint colors. Save yourself the trouble and buy quality paint, at a reputable paint store.

Came here on a Wednesday night looking for flooring and carpet for rentals… Everyone was super helpful and at least five people asked us if we needed help. Finally when we needed help Linda in Carpets totally took a lot of time telling us about different carpet pricing and specials…
After spending a hour with Linda we purchased carpet and flooring for two units and scheduled installation with a special that included measurements and installation which you can’t beat!
The store was nice and clean and the cashier who checked us out when we bought some misc items was super friendly as well.
I have been to other Home Depots this by far is the friendliest and most efficient by far!!!

This is the same Home Depot you expect in every town. They have almost everything you could think of for any DIY home project and then some. There is one thing, however, that they do not have and that’s good customer service.
I am a previous Home Depot employee and know what is supposed to happen in their stores. I took pride in the service I gave to my customers so when I come into this location I am deeply disappointed. They employ a lot of people and as such there are always employees everywhere but they never seem eager to help and when you corral one they are always hurried, almost never walk you to a product but just point instead and I have even had an employee tell me to ask my question faster because they were in a hurry. This is completely unacceptable. I wonder if their SM and or DM understand the service their employees are giving. If they know the state of customer service in this location and are not taking the steps needed to correct it then they need to lose their jobs.
Lowes is really close by. I wonder if they’ve thought about that?

This is my «local» Home Depot and I find myself visiting the store a few weekends a month to complete DIY projects, garden improvements, etc. I really want to like this store because I am a fan of Home Depots in general and they always have everything I need, but I always walk out disappointed with the service.
This place has a ton of employees working during business hours and yet it is impossible to find them when help is needed. Often times I have to wander multiple isles before I stumble into a cluster of them in a conversation and have to ask for help. On top of the search mission to locate an employee for assistance, I always feel guilty when asking for help. The employees don’t seem enthusiastic about helping and make it seem as if I am disrupting their day.
I’m not against employees conversing or having fun, but I would like to see Home Depot associates make more of an effort to help the customer.

Not a bad home depot. It is clean, organized, and located in a convenient location. My husband and I have come here to buy cleaning supplies, flowers, and other knickknacks we need to improve the functionality of our house.
This home depot location also rents out large vans to their customers for a pretty affordable price. We’ve had to move large items in the past and we’ve always come here to use their trucks. Also, if you buy a large quantity of their merchandise, I found out that the people at the check out stand could give you a discount. My husband asked for a discount since we were buying a heck of a lot of light bulbs.
Another positive feature of this place is that you can go get a burrito right before or after shopping. El Camion’s food truck is located right near their parking lot. If you’re ever hungry, you can grab something quickly to go.
The employees who work there are good and bad. We’ve encountered some who are really helpful and others who don’t seem to want to help you at all.

At Home Depot on Aurora yesterday, I saw a good price on a the display model of an appliance. Today I went back to buy it, and the the manager, Kyle McKinnon, said he would not honor the price taped to the appliance. «I can’t honor a price that was a mistake by an employee,» he said.
I wasted a bunch of time while they figured things out. I wasted a trip. In the end they claimed they couldn’t sell the appliance to me, so I left empty-​handed.
A frustrating experience, a time-​suck, and kind of a lame response by the manager.
UPDATE — Happy Ending Story:
An Assistant Manager I had spoken to, Ana Greene, went to bat for me later. She called to tell me that she told the manager that the posted price was the price I should get, and he finally agreed. Yea Ana! So I was able to purchase it over the phone, and the kitchen range will be delivered Saturday.

Want to have a wood or vinyl board cut to fit into your car? Be prepared to drag it from the back of the store up to the front, pay for it, drag it all the way to the back again, beg and plead for someone to help you, show them proof that you’ve paid, get your board cut (maybe?), then lug the pieces back out front where you will be interrogated for proof that you’ve paid once again. Set aside 30 minutes of your weekend for pain and humiliation.
This place is awful even for things that should be easy. Don’t get me started on custom doors and windows.
Drive to another Home Depot if you must use them. Don’t reward these guys for being this customer unfriendly.

I’ve been here on multiple occasions to buy a few random items. Compared to the Shoreline location, this Home Depot appears to be more organized and with more workers. The parking lot was not overly-​crowded and returning merchandise was quick and hassle-​free.

A few home improvement options are available in this area. Some of them are chains and some are not. Home Depot has lots of parking, big selection, and probably a good bet for most things.
If you’re looking for some advice or recommendations, I’m not sure this is the place for you. Staff members vary in terms of knowledge and some don’t appear to care about their jobs. It really depends on which department you need help with. As evidence of my experiences, this is the first time I’ve been here in well over a year.
The prices are slightly less than the nearest competitor. If you’ve got tons of stuff to buy, every dollar counts. However, if service is more important, you may want to skip on down to another home improvement store.