Fox Rent A Car Seattle

I had the most unpleasant experience renting from this company. I’ve never been so mad at any company ever before. After failing to up-​sell me at every point, the counter guy started shaking his head saying, «I’ve never met anyone that didn’t want to save money.» He then proceeded to manually enter my card… then telling me he tried four times, but it was getting declined. He was totally lying as he was intentionally messing up. I asked for his name and he lied again. I finally stormed off to another rental car company, but they were all sold out so I went back. The manager ended up checking me out, she upgraded me for free, swiped my card and it worked (surprise, surprise) and she confirmed that he lied to me about his name. What a pain… I will avoid them at all cost in the future.

The worst car rental company ever! They take your money deposit of $ $ 150 and they do not return it for over three weeks. But bear in mind I’ll take it right away! Rented the car the next day got up to use and it didn’t work they had to come pick it up do not rent from these people they’re crooks

I went into this rental with low expectations because of the reviews however I’m pleased to say I had a fantastic experience. Booked my car on a third party site very low price, I was worried they wouldn’t honor it but they did. In and out fast, return was fast & they put my deposit back on my card the next day!!! Great experience!

I was house hunting in Seattle and rented a compact car for an astronomically low $ 160 for a week (I waived the extra insurance as I’m covered by my own provider). Took the shuttle from the airport and grabbed the car. Car was fine and was in good shape, and return was fast. No complaints; totally fine budget solution, and I can’t complain about the price.

The worst place in Seattle to rent a car! I have been standing in line for over 30 minutes with no end in sight!!! I think they wait until you are actually here to get a car ready for you!

Fox had no car available for me when I arrived to Seattle very late on Christmas day. They agreed to pay the difference of another rental company, but only as a reimbursement. I requested to simply wait to pick up the car the next day, but Fox could not provide any transportation to a hotel and the agent even suggested I could walk… I considered it at first since she said it was just down the street. Then I realized it was just down the street 2 miles in the middle of the night with my child. Unacceptable! Fox would have saved money overall even if they had paid for a hotel and a taxi. Terrible business practice.

They will do everything they can to NOT HONOR YOUR ONLINE RESERVATION. I booked a mid size vehicle on
when i landed (ended up on on Fox’s website) for $ 9 a day ($ 32 a day after fees) I proceeded to the rental help desk (which is an oxymoron) and was told they cannot honor that price because they are busy and the best they could do was 5 times that amount, I explained that i had to put down a $ 42 non refundable deposit on the website! she went back to speak to a manager (the wall) and told me she just can’t do that price, but she could put me in a toyota yaris (super compact) for just $ 50 a day. When I pushed about the legality of this situation, that I had ALREADY purchased a service you offered, she told me the only way she could make it work is if I waited «a few hours until we can figure this out»
I’ll stick with Hertz from now on, They are a little more expensive, but you get what you pay for…

The Sea-​Tac Fox agents handled my reservation promptly, courtiously and with a friendly smile. I got off the airport shuttle and was in my car, driving away in 20 minutes… can’t beat that!

Worst company I’ve ever had the displeasure of working with. Quoted one thing, charged another. VERY shady business practices. Upon checking in, we were asked the basic questions, which included if we would like the extra coverage. We said no thanks and then were asked to sign and initial here, here and there. When we declined the extra, it was added anyways without our knowledge. When we went to check out and our bill was over $ 400 more than quoted, they hid behind the «you signed the contract». Are you serious? Ugh I’m getting mad all over again.
I lost my cool with these people and it’s not something I do regularly. When you bring me the wrong dish, I don’t return it. When you make an honest mistake, I am completely reasonable. When you purposely F@CK with people’s money, and take advantage of them, I get blind with anger. Although I am not proud of the things I said (I may have screamed expletives at them), days later, I still feel exactly the same way. This is seriously robbery. If there was any way I could take this company down, I would. Unfortunately it’s not illegal to be complete jerks (not my word of choice, but the most Unilocal appropriate), who trick hard working people out of their money. My husband and I don’t have a lot of extra money, so that «you signed the contract» money they stole from us, really put our family at a loss. You should be ashamed of yourselves as a company, and as an employee, ashamed to work for them.

I reserved at Full Size SUV via Kayak. Called and emailed them (Fox Rental Customer Service) to assure I would get my full size SUV, both times I was told not to worry I would get my SUV. They claimed they could not guarantee what type of SUV I would get, but that it would be a full size SUV. Arrive at SeaTac and head to Fox Rental. I get there and they first thing they do is try to up sell me to a Van saying that I would be more comfortable in a van and that they would upgrade me for only $ 300 for the week rental. I tell the lady at Fox Rental no thanks just give me what I reserved the Full Size SUV. She’s still pushing for the van and when I get a little stern about my request for the SUV she say’s ok to get me my SUV. When all of the paper work is done she hand me that doc’s and I notice that the documents say I’m renting a Dodge Van. She then proceeds to say sorry that’s all we have right now and that I would be more happier going with the van. This is the same lady that was trying to upgrade me to a van for an additional $ 300! My family was waiting for me all this time I wasted at the Fox Rental booth, so i just decided to give up and take the damn van.
The Fox employee was also very pushing in getting the extra insurance options. When I said no that my AE card and State Farm is all I desire, she got very hostile all of a sudden.
We we get to the first floor of the building to pickup the van, right next to the van are three FULL SIZE SUV’s parked right next to the damn van! My wife is telling me to calm down and just take the van and let’s start our vacation.
The van was a total joke. The damn thing rattled and made noise’s every time you came to a stop. The drivers seat was very comfortable. The rear right side head rest was broken, so it kept falling down and hitting the passenger in the head! The van was a California registered vehicle with 43,000+ miles driven!
The car return process was very smooth and easy. The lady that helped us when we returned the car was very nice and got us a receipt and checked the van very promptly.
This was suppose to be a fun trip for our family. And for the most part it was, except for my experience with Fox Rental.
Needless to say I do not think I will rent for Fox again.
The above statements were written from my own personal experience dealing with Fox on 09-​23-​2015 through 09-​29-​2015.

Rented two Fox rental cars on a trip and they definitely hassled us to pay more and upgrade both times. We refused out of principle, they already had our business and money. This tactic just gets exhausting so I won’t be renting from Fox again.

Not my favorite car rental experience. I had made the mistake of booking online through a European website called Booking Buddy. Stupid, I know, but it was for far cheaper than US sites like Hotwire. I was under the impression that our car rental total was around $ 92. We paid a small fee, under $ 20, at the time of booking, and the remaining balance was due at check-​in.
The line to check-​in wasn’t too long, yet it still took a bit for us to be helped. When we provided our name for the reservation, we owed much more than just our remaining balance (shocker, I know). There were a whole bunch of other fees to make our total more than we were anticipating paying. We opted to pre-​pay for the gas as well, so that added a little bit more. So I can’t really blame Fox for the trickery of Booking Buddy, though I’m sure they’re at least somewhat in kahoots and profiting off each other.
The guy who assisted us was young and friendly, but not exactly knowledgeable. First of all, he had some trouble explaining the fees to be when I questioned why we were paying so much more than what it said in our reservation confirmation email. I didn’t really understand what he was saying, and he seemed a little confused by all of it himself, but I didn’t feel like spending all day in the airport rental car area so we paid it and left. He had given us the option of 2 different cars and one question we had explicitly asked him was, «do both cars have a USB charging connection?» because we would be on a road trip and it was important to us to be able to charge our phones on the road. He gave us a very definitive «yes» and we went on our way. We get down to the cars and see that the car he gave us does NOT have the USB charger that we had purposely asked about, so he either blatantly lied to us or was again confused himself and not well enough trained on the products they offer. This caused a delay for us, as we then had to go find an employee to call up to the main airport car rental level to ask them to give us the other car, since that one DID have the feature we asked about and needed. That was annoying.
The car itself was fine, no issues. Returning the car was fairly easy, but the way this place does their rentals is odd. You pay a large amount of money up front, as a deposit — though it’s not just a «hold» because they really do charge your card the full amount. Then you have to wait a week or so and they put a partial refund through to you. I think that is a weird system which I am not totally comfortable with, and I hadn’t experienced that before. I’ve always either paid for my cars in full at the time of booking, or paid in full at the time of pickup — never paid an amount BEYOND what I owed and then received a partial refund later. I don’t like that system. Why should I have to pay MORE than the total amount and then be refunded for that addition amount? Anyway, they need to re-​think what third party sites they do business with, because Booking Buddy is sketchy and scammy and misleading in terms of costs, they need to re-​think their model for how they charge customers with this whole charging them a crazy about and then refunding so you only end up paying what you really owe — just charge me what I really owe from the beginning! And lastly they need to better train their employees to know what features the cars do and do not have so that customers are not lied to and held up with a delay. Traveling is already exhausting so when the plane gets you there an hour late to begin with and the airport requires a shuttle in order to get to the rental car area, you’ve already tacked on wasted time — you don’t want any more to be wasted, and unfortunately Fox did waste more of our time with their mix-​up.

I will upgrade my review to two stars because Crystal Agnew, a supervisor, happen to be on her way out and heard us speaking to the return rental team. She refunded us completely and went out of her way to apologize and correct the situation. She provided us with the name of the manager and his email who could reimburse us for the additional cost incurred. Thank you Crystal!
Apparently there is a disconnect between the customer call teams answering the phones and the onsite teams/​supervisors. There was a supervisor at the location and she was not included in the message sent to all area supervisors. However, renting SUV’s to families, with known mechanical is just not a good business practice. It is pure negligence.

I’m taking to Unilocal to let others know what to expect about Fox while waiting for their follow-​up on the survey I submitted. I booked a compact through American Express Travel for what appeared to be a pretty good deal. I arrived at SeaTac mid-​day on a Saturday, took the shuttle to the rental car facility and proceeded to wait in line for an hour despite the fact that I had my reservation ready. While in line, I learned that the people ahead of me had been bumped over to Fox by other services who had run out of vehicles. Now, I can sympathize with the frustration of learning your company just dropped the ball on you, but in my opinion Fox needs to take care of their OWN CUSTOMERS WITH RESERVATIONS first before attempting to accommodate the spillover. What is the point of me making a reservation if I have to wait for others to get priority and at the risk of not getting a car myself?
While all available agents were present, the line seemed stuck, particularly after several groups of Asian tourists monopolized the counter and brought all progress to a halt. I understand that trying to figure out passports, driving requirements and liabilities can be difficult when there are language barriers, but no one behind the counter seemed to pay any attention to the growing line of frustrated customers. When I finally got my turn, I got swapped from an agent who seemed confident to one less so. She did have an interesting piercing just above the sternum though, and that appeared to work well in distracting me from understanding the contract and the charges. I was also pretty fed up by this point.
Ah yes, the charges. I declined all extras and asked only for «basic insurance». With a smile on her face, the girl handed me the printout and asked me to sign and initial. Granted, I should have had her go over each item on that contract and explain it, but I was so upset with having wasted all this time waiting that I only gave it a quick scan, after which I signed. The agent never asked if I understood my contract. I did question her about the large amount that would go on the credit card, at which she assured me about one third of that was a deposit and would be refunded to me when I returned the car.
I returned the car ahead of time, with a full tank and no issues. Today I checked my credit card statement and almost fell off my chair. The total amount charged was 2.5 times greater than the «good deal» offered by Amex Travel. Ok yes, there will be taxes, fees and the insurance costs, but going from the advertised rate to a total 2.5 times greater is a complete RIPOFF. I broke down the charges and learned that my actual rental was only about 41% of the expense, the «basic insurance» requested was a whopping 42%, and the remainder 17% went to taxes charged by the state of Washington and the city of Seattle. The insurance part included a laundry list of charges in 3-​letter acronyms that I had to ask someone in the billing department to explain to me. So basically, if you want to rent a small car from Fox for a week in Seattle, be prepared to pay 60% more than whatever your initial quote is. Holy sh*t, folks.
By the way, I never got any deposit back. It was applied toward the total cost, and not only that, but Fox made another charge to cover the balance as the deposit wasn’t enough. Huh? I demanded an explanation as to why all these charges were not explained to me clearly before presenting the contract, but the passive aggressive phone rep tried to put me down as retarded before bouncing me to billing.
Car rental companies are starting to adopt the ‘necessary evil’ business model. Do we really want to put up with this crap? Renting a car from any major airport is a clear example of false advertising — how else to explain the heap of additional charges that makes the expense go through the roof? And let’s not forget the state and local governments, who devised clever solutions for burdening the visitor with the cost of having to take a shuttle to the off-​site rental facility (yes, there is a fee to go outside the airport!) and with the cost of the maintenance of the facility (yes, you have to pay for the off-​site facility to exist!).
Unless you need to go to places where a car is a must, forget about Fox and all the rest and just use Seattle’s public transportation infrastructure, which is actually pretty good.

Reserved 2 vehicles for our family trip to WA, since they had the cheapest price — a mini-​van and full-​size. Cars were both fine, but after wait times we experienced — not worth it.
When we arrived at 10:30 in the morning, there were only about 10 people in front of us, and 3 employees at the counter, but somehow took us an hour to finally get our car and keys.
When we left, I counted, and there were 30 people in line behind us. I can only imagine…

NEVER EVER EVER USE THIS COMPANY TO RENT A CAR.
This company does not get any stars.
They need to be ruined.
They should not exist as a company the way they do business.
I am going to run this company into the ground in any way I possibly can.
When I am done, they will be banned in at least 12 countries.
I do not even need to tell you what my experience was except that it was absolute pure and complete HELL.
I’m going to destroy this company.
You should too.

Originally this was going to be a 1 star review. However, after I turned the car in I got one of those automated emails asking for feedback. I wasn’t harsh but I was honest: it wasn’t a great experience. Much to my surprise a supervisor emailed me a few days later asking me to elaborate. So I did, and basically it was this:
1. I read the Unilocal reviews after I booked the car through Expedia and became anxious about the experience that was awaiting me.
2. When i got there my fears where confirmed as I got a hard sell on an upgrade to a convertible or a Camaro even though I politely declined many times.
3. After declining the upgrade I was downgraded to a cheaper car without any mention from the sales person. I didn’t say anything about it because I had read all the horror story reviews and I just wanted to get out of there with my car.
To my surprised she replied again, apologized, and refunded the difference between the car I paid for and the cheaper car they actually gave me.
Based on my experience I don’t doubt the authenticity of all the one-​star reviews here, but I also experienced excellent customer service recovery on the backend.

You get what you pay for and this place is cheap.
I’ve rented from this place twice, mainly because of a short-​notice emergency. Both times, the car that I reserved was unavailable when I went to pick it up. One of those times, they had the car and we got in and went to check out but they would not let us out of the gate, saying that they could not let us take the car.
The second time, I reserved a car with them, I reserved a mid size, similar to the one that I drive. Instead I got a huuuuuuuuuuumongous SUV that I could fit my GTI inside of. This was a nightmare to drive and park in Downtown Seattle. The douche at the desk was not apologetic, tried to scam me into the usual extra insurance and was completely dismissive.
Next time I’ll take the bus.

I made a reservation through
for like $ 12 a day and I knew I would be charged an underage fee because I’m not 25 yet. I expected to pay about $ 150 total for my rental.
ENDED UP PAYING OVER $ 400! On top of that, I was told, and signed a contract saying that I would be charged $ 150 on my account and when I returned the car I would be able to pay the rest of the rental in cash.
NOPE. THEY CHARGED THE FULL RENTAL ON MY CHECKING ACCOUNT AND OVER DREW MY ACCOUNT!
My girlfriend and I have been on hold with the billing department for 4 hours and still haven’t gotten through to someone. I’m furious and will never ever use this company again. Not only did they break a contract I signed with them but I can’t even get through to someone to fix it. Fucking horrible customer service.

I was a little scared after reading all the reviews about the long wait. On a recent trip from Salt Lake to Seattle, we were offered a deal through Expedia to rent a car for $ 50 for a total of three days.
Once arrived after taking the shuttle, we were greeted though not warmly by the staff at the front desk. There were not lines given we arrived at 8:00 on a Tuesday morning. The person helping us offered the insurance coverage and upgrades that were available but we were adamant about keeping our $ 50 deal. For the deal, we could only get the 2 door Spark and it was an additional $ 30 to upgrade to a 4 door car. Because there were only 3 of us total, we were okay with that. After my friends credit card was charged, the person helping us actually upgraded our car to a 4 door 2014 Toyota Corolla with no additional fee!!! Yay! Not too sure what the reason was but nonetheless, we were happy.
Picking up and dropping off the car was no problemo and there was no wait on either times.