Hertz Rent A Car

I rented a managers «special» which has worked out for me before. But in this case the special was a Yaris which is one of the lowest cars in their inventory. It didn’t have power anything and didn’t even have a remote lock. When I started it the temperature light stayed on for 10 minutes but the guy at the exit booth said not to worry about it. The windshield in front of the driver was very dirty. Almost like someone meant to make it bad. I asked the guy at the exit for a paper towel to clean it and he went out to find some. I’ve been Hertz Gold for over 20 years and this manager’s special was my worst experience.

Both the service and vehicle were great.

Seattle Airport Hertz does a nice job. I’m there about once a week on average and they always treat me kindly. Specially the ladies that work in the return section. On several occasions they have had their drivers take me to directly to the departure gate, rather than having to wait for the bus. On others, they have tracked down and mailed lost items to me. Their service is what makes me continue to rent from Hertz in Seattle.

Zero stars for service. Gentlemen was unfriendly and not helpful in anyway. We had to ask all the questions and walked away feeling like we should’ve taken our business elsewhere. Hertz should really think about replacing their front line staff with automated machines if they aren’t going to take their time to train their staff what it means to work in hospitality.

Always perfect. I only miss they could give a small upgrade now and then for the gold members.

We arrived Christmas Eve looking for a car with good snow tires to travel over Snoqualmie Pass. The pass had been closed for 12 hours while road crews plowed snow. The car assigned to me did not have good snow tires, so I asked the Hertz attendant for a different car. Well, cars were in short supply due to the holiday and I was dropping the car off at Boise airport. I worked with three Hertz attendants at the car garage and inspected tires on three available cars before selecting an upgrade to an SUV with good snow tires.
All three attendants were helpful and patient with my request for just the right car.
We drove all night, encountering snow covered roads over the pass. We made it to Grandmas house just in time to open presents on Christmas morning. Thank You three Hertz Ladies for helping us get there safe and sound :)

I’ve rented from Hertz numerous times without any trouble. This was a quick pickup without that hard sell of upgrade/​refueling/​insurance and all that other song and dance typically associated with car rentals. I was on the road within 5 minutes of stepping up to the counter. Bravo!

Always efficient and easy to rent at hertz.

The whole process of renting my vehicle went very smoothly. After collecting my bag at SeaTac, I located the shuttle bus that took me to the rental car complex. A sign near Hertz’s counter told me since I was a Gold Member, I should proceed to the garage and look for my name on a reader board. Adjacent to my name was a space number where my car was located with the key in the driver door like. After loading my luggage, I drove to the exit where my contract was printed. All was a very painless process.

I’m a 5-​star gold member and like to go straight to my car. Perk says I’m supposed to get a one class car upgrade when I rent and I got a large minivan this time in Seattle. In too much of a hurry to change, but did not enjoy this upgrade at all. More of a downgrade to me really.

Hertz can have great service in the beginning and good cars, but they consistently blow it by not having enough check in people when you turn the cars in. Almost every airport, almost every time.
That’s why they get a one star.

Probably one of the best rental experiences I have had. Not only was my flight 3 hours late but I had actually booked a rental car through «FireFly» (a sister company of Hertz). When I arrived to the rental area, ‘FireFly’ had closed — so I visited Hertz hoping they would help me out.
Besides the manager on duty being extremely friendly, there were no questions asked — Hertz honored my ‘FireFly’ rental agreement/​price. I was out the door in less than 10 minutes too.
Thank you to Hertz @ SeaTac for you accommodating me.

I was in Seattle for business and rented a car from Hertz for a 24 hour period. I was given a Mercedes Benz GLK, clean and comfortable. I drove a total of 79 miles in Seattle. Upon returning to Japan, my American Express alerted me to a $ 16 fee from American Traffic Solution for allegedly taking the toll roads of the Florida Turnpike. The charges were from travel on September 16^th whereas I had rented on the 23^rd (and never left the state). I have emailed American Traffic Solution (as time zones have made it difficult to conect via phone) to inquire about this fraudulent charge, but have not heard back. As I browse other Unilocal reviews, I see a similar pattern.
My advice to potential Hertz car renters? If you don’t avoid, be very wary of your bill and check it for this fraudulent activity. I do not know if there is a connection between Hertz, the car rental company, and the American Traffic Solution. However, I would imagine that a company could make a sizeable amount by this seemingly small fraudulent charge. Seeing that it’s a pattern, I give this Hertz rental one star. Check your receipts. Carefully.

What’s the matter with this company today. Fifteen service positions and one agent on duty. 2015Sep11, 1845. Fifteen people waiting. Not good.
After several minutes one person, a supervisor? Came out to talk with one customer, but vanished again when done with her issue.
After several more minutes one more agent appeared, then another. That’s three agents for fifteen positions for business, and still the kiosks all say we should go talk to a live agent. Good luck with that.
When I approached the counter at long last, I remarked to the agent «I hope you’re hiring.» He said he hoped so too.

Labor day weekend 15 kiosks but only 2 employees. Which is why we’ve been waiting here an hour. And apparently those employees are lost cuz the lone line is moving only because people are leaving. Go hertz if u want to stand in a long long long line of pissed off travelers

This should be a negative star! Hertz manager employee Teresa needs to be retrained on customer service.
Beware of lying customer service representative. Additional drivers have fees! After asking the customer service TWICE if there’s a fee for additional drivers she flat out said «No there isn’t any» after returning the car we were surprised to find out that there was a fee so we spoke to the manager named Teresa who clearly said to my husband «maybe you’re confused!» She did not apologize and she didn’t even make the effort. I have worked for Hertz before and this is not the customer service that Hertz invest on with their employees. Hertz does not misrepresent or omit such specific information. When a customer service representative does such unethical practice they are violating customer’s trust. I know that customer service representatives get a commission when customers are: upgraded, get additional insurance, adds fuel etc… Please note that if this ever happens to you contact the customer care phone number and they will gladly assist you. I have faith that Hertz will correct this ongoing misrepresentation and hope that other customers will not have to experience what we have.

Waited in line 45 min at 11:00 at night after 5 hour flight…2 people working, all kiosks down, 1 person took off… asked about adding drivers… NOT TOLD IT COSTS $$$…took 5 calls over 3 days to figure out new charges showing on my visa (rental was prepaid thru Priceline)…of course, the agent was supposed to tell me about fees for adding drivers… NOT A WORD… after being disconnected and hung up on when questioning the charge… offered ½ as a «good will gesture»…of course, took it… BUT DO NOT DO BUSINESS WITH THESE PEOPLE
this is the first bad review i have ever done…

I’m currently standing in line at 12:30 AM. There are 30 people in line, and a total of two desk workers. Note that there are actually 15 desks at this Hertz location. But they only had two people working when I first got into line, then one finished his shift at 1 AM and we were down to 1. Honestly this is completely unacceptable.
Added a week after my experience:
What’s funny is that while I was standing in line I saw a man from the airport maintenance crew cleaning the door near Hertz and taking out trash. I thought to myself «he should apply to Hertz, they could obviously use the help» but then I realized that he probably sees this chaos at the Hertz counter every night and he probably wouldn’t want anything to do with it.
Now, you may have some people say «well you should get Hertz Gold, then you don’t have to wait in line.» Well, first of all the Hertz Gold desk downstairs is not open 24 hours, so it would not have helped me, and secondly last time I checked you had to actually book through Hertz to take advantage of it. If you use Priceline, well too bad, you can’t use Gold unless you actually book through Hertz which is usually a lot more expensive.
When I finally got the the kiosk the attendant named Chris was very nice and helpful. I talked to him for a moment about the situation and he said «at least I have cars to rent out tonight. I hate it when the line is like this and I am all out of cars.» I asked: «You have seriously had lines like this late at night and no cars to rent out?» and he looked at me with an exasperated face of a man who has been left high and dry like that many times and said «yep.» I can’t imagine being in that situation. Chris had a great attitude and was helpful, but I can only imagine his mood after he spends the next two hours getting a bunch of angry customers over and over. The poor guy is on the front lines and has been given nothing to help him succeed.
When I got into my car the seat was dirty and the tank was not full, so that was a disappointment. But the car did have XM radio so that was the one good thing about my trip.
I really don’t understand why Hertz can’t get their act together, they have 15 kiosks and a bunch of electronic terminals. It should never take an hour to get through the line. Also, look at all the reviews on here complaining about the long lines, what I experienced was not an anomaly by any stretch. They know about this problem, but can’t, or won’t do anything about it. I have stopped using Priceline because of this experience, I can’t afford to have another similar experience when travelling with a toddler. I also am avoiding Hertz like a zombie avoids fire. I just booked another trip and this time I checked the Unilocal reviews of the airport I was going to and booked a car with a company that does not have so many negative reviews.

Okay, Priceline booked these guys for me, so I didn’t have a choice. I’d never have used them again after they messed me over when I was a soldier.
But, I went in with an open mind. Too bad. We got in around midnight, and they had one, hard working, valiant dude working, but what can one guy do with 20 exhausted travellers. It was horrible at a time when you just want to jump in your car and go.
Hertz is a giant corp that doesn’t care about people, and it shows.

Saturday at 10 am, about 30 people in line and two guys working at the desk. I would expect more then two out of 15 windows would be open. It’s a Saturday morning Hertz! Phones rings nobody answers, one tell everybody to hold on so he goes in the back and comes out with a coffee and then jokes about! Nothing is worse then poor planning on the customer service end of a business. I read some of the response posted by Hertz, looks like the local management needs replacing!