AutoNation Hyundai Seattle

A little over a year ago, I purchased a set of tires from them because they told me they would get exact same that I had before. I had Lexani before and they lasted for well over 3 years, so I wanted the exact same ones. They told me they would order those. When I went to get them replaced, it took ended taking the entire afternoon. I had to cancel and reschedule several other business appointments at that time. After they were installed, I realized they actually put in cheap quality Durun tires. When I mentioned this to the service manager, he just insisted they were the same brand of tires. In fact, they are a much lesser quality brand and I should have gone to Discount Tire to begin with.
Now flash forward to approx 9 months later, two of the front tires are deemed defective and it appears they do not include a warranty. So within less than a year, I have to pay another $ 1,000 to get a new set of tires replaced.
This is a terrifying experience and I will never do business with this dealership again.

I have been here twice, the first time they took a few hours longer than they were supposed to. the second time I had a recall done on my car, and they had to replace the power steering, when i got my car back, it looked like a kindergartener had put it back together. my steering wheel was put in crooked, my steering is loose, the blinkers were at an angle smashed up against my wheel, and it was scraping when i turned it. i took it back and they fixed the scraping and the blinkers, but steering is still loose and crooked. they also got grease on my front seat and left garbage in the back seat. i’d rather not go back a third time.

Here is my advise for you today if you have a Hyundai.
1. DO NOT GO TO AUTO NATION on Aurora
2. They didn’t know I was coming after I set up my appointment on the phone and they took all of my information.
3. The other customer at the same time as me had the same problem and he said he had been in 4 times before!
4.Waited 20min before someone helped me 3 people just looked at me and walked away.
5. Every employee has been complaining since I got here «as if none of the customers can hear»
6. I have heard more fucks and shits flying out of employees mouths then a night at a bar!
HORRIBLE HORRIBLE HORRIBLE!!! Don’t waste your time go to another Hyundai dealer!
If I could give 0 stars I would.

I have a Hyundai still under warranty with 8K miles that had a rattle in it. I was in a very very minor auto accident in a parking lot which just scuffed a few inches of plastic. The woman in the service department was exceedingly rude to me and demanded I pay $ 150 or so just to have them look at it. She was also super difficult to schedule an appointment with, and overall just nasty, so I decided not to even bother.
Took it to Doug’s Hyundai instead and they were terrific! If you live in Seattle, take the extra 15 minutes to service your car up at Doug’s.

This dealership is absolutely horrible. Brand New 26K Car and it drives terrible. First 3000 miles great and then the adaptive learning kicks in and causes the car to hesitate when shifting. The service department tries to blame the customer repeatedly. Does not follow through with the customer. Refuses that there is anything wrong with the car. So now I am filing suit with the Attorney General under guidelines in the lemon law to get a refund. Very disappointed, the service department is callous, unorganized, condescending and of no help at all. I would never buy a Hyundai again and would not buy from an Auto Nation Dealer. A Dealer’s Service Department is a tool to win back customers again and again, unfortunately this company does not understand this principle. Please, Hyundai don’t write back about how you want to make it up. It is way past that now. Seems like several similar experiences on this site.

So I went on Sunday to test drive a 2010 and 2012 Dodge avenger. I was helped by on young gentleman named Anthony. They did not have the 2010 and 2012 models but did have a 2013. Purchase price was a few thousand more than I was looking to spend and maybe because of a soft spot I had for Anthony who reminded me a lot of my teenage son I agreed to a negotiate with Luke a deal where I would be financing just 500 above asking price with Taxes, license and fees. I had already been approved prior to visiting dealership. I was told everything looked solid just to purchase the insurance and come back. Formed everyone that I needed to be back to pick up my daughter and that everything needed to be you to be ready to go. Wasn’t ready to go and brought to room with me and Charlie and was told that I had to financing through their lenders. Because capital one he wasn’t showing a record of me I’m having financing. Days later now it’s Tuesday and they finally realize that I do have financing through capital one there offering me a deal where car is 14 060 more than what me and Luke had discussed. Been the most disappointing and frustrating and time-​consuming experience I’ve ever went through. Found cars comparable same model make year and a few newer for much better asking price. Whew if you go here be ready to battle and be brave! Anthony seems to be solid young man only good part of experience!

Really great guys, i was thinking on buy a Jeep, but with an amazing deal on my hand, i decide to buy a Tucson. The process was simple, and the people always help you to understand every detail, from the technical perspective and about costs. Give it a chance.

I bought a brand new HYUNDAI Elantra last week from Auto Nation on Aurora in Seattle. Our
salesman, John Ireland was terrific. Very informative, knowledgeable and no high pressure!
I ended up getting not only a 2016 model loaded with extras… sunroof, Bluetooth on the steering wheel, heated seats, backup camera, mud flaps, lights on rear view mirrors and a nice first aid kit… but JOHN also took the time to go through all of these options and more step by step. Even sank my android with the Bluetooth so I was ready to go right off the lot.
The cost was well under what I would’ve expected and payments almost even with what I paid on my 2008 Accent.
Very happy with the car buying experience and with John’s style and knowledge of cars on the lot.
If you need a car and you want a good experience with out pressure, ask for John Ireland!

The best car buying experience I’ve ever had. I bought a 2016 Elantra and just love it! The salesman, John Ireland, was very attentive and helpful and the dealership has done follow-​ups with me to make sure I’m happy. I highly recommend them if you are looking for a great car and equally great service.

I recently traded in my Hyundai and upgraded to the next model. I HIGHLY recommend Nizar El Souki. He was very personable and easy to work with. I did not feel pushed as at many other dealerships. I was happy with my financing and was able to make a good deal on a lease and come home in a better car with a smaller payment! I took away one star for a little bit of a problem with their advertised specials and because I think the showroom needs an update.

IM NOT ONE TO COMPLAIN ABOUT ANYTHING ONLINE BUT THIS IS BY FAR THE WORST CUSTOMER SERVICE I’VE EVER RECEIVED.
I went to AutoNation to purchase my very first car. Not even a month later my car wouldn’t start. I called AutoNation told them what happened they told me that I might have left the lights on in the car. I know for a fact that I didn’t leave the lights on. They advise that I get the car jump started and that it most likely wont happen again since the car is not that old. After jump starting my car I thought that everything would be okay. WRONG! Whenever I turned off my car it had to be jumped started to turn on. I had to get a BRAND NEW BATTERY out of my own pocket was not reimbursed for it! After swapping out the battery the car was still having problems. I’ve been having issues with them since day 1. I called AUTONATION to tell them what happen they told me to have my car towed there. I was told I had to pay for the towing which is $ 4.00 a mile. I demanded to speak with MANAGEMENT because I refuse to pay for towing after I replaced the battery. Of course the manager was busy. Representative comes back to the phone and tell me that they decided to cover the towing.
When I arrived at the dealership they service reps were talking to me like I was stupid and did not know how to start a damn car! JUST WRITING THIS REVIEW GETS ME ALL WORKED UP!
At this point I didn’t want the car any more! I told them that I wanted to exchange it for something else. You would think that after all that I’ve been through I figured they let me do the trade with no fees. Not only did they charged me fees they also did not take my name off the car correctly. A few months later I received several citations in the mail for the old car. I thought I was finally done with them after I switched out the car, but NOPE! I had to contact them and asked them regarding the tickets. The manager told me to just send it to him he will take care of it. I sent them the CITATIONS thinking they will take care of it.
I received a call from collections yesterday stating that I have a bill that I need to pay! I told the collection agency I haven’t had this car for the past 6 months, they told me to take it up with AutoNation. I called AutoNation and spoke with the manager I told him about the citation and he told me the exact same thing «just send it to me I will take care of it»
I ALREADY SENT IT IN MONTHS AGO AND I AM STILL GOING THROUGH ALL OF THIS. He said that they never received anything. BLAH BLAH BLAH I CAN GO ON AND ON
THIS WAS THE FIRST TIME I PURCHASED A CAR AND BECAUSE OF THE HORRIBLE EXPERIENCE I DONT EVEN WANT TO BUY ANOTHER CAR!
DONT GO HERE! IF I COULD GIVE THEM NO STARS I WOULD’VE DONE IT.

Great new car purchasing experience.
I owned a 2012 Elantra Ltd w/​low mileage and loved the car. I discovered some very attractive rebates being offered by Hyuandi and so decided that if AutoNation could get me the car I wanted at the price I was willing to pay, I’d upgrade to a 2015 Elantra Ltd. Over the next couple of days I worked with the Steve, the dealership manager, Luc, the primary sales person, John, a salesperson that helped me when Luc was not there, Mike, the Sales Manager (briefly), and Jason, the Finance Manager. Everyone was friendly and professional. Steve found every incentive he could apply, including one because my husband is ex-​military. He worked with the trade-​in value and the sticker price until everything worked to get me my price. They found a car outfitted the way that I wanted and in the color I wanted and got it to the dealership in a matter of hours. There weren’t any high-​pressure tactics, no changing things once we had a verbal agreement, and the finance guy was really great — he got me a super good deal and explained things very clearly. After I had a chance to spend a few hours reading all the small print, he (Jason) helped me further by answering question and explaining how some warranty features worked. I also liked that AutoNation has a few policies designed to protect the buyer. I originally bought my 2012 Elantra in California at a dealer that was not very clean-​dealing. AutoNation was the complete opposite and I would not hesitate to purchase from them again and refer others.

This review is for their parts department.
One week ago I found the smart key of 2013 Santa Fe Sport was lost, and I called in and ordered a new key (by the way their price on that is really good), after a few days they called me and let me know the key is arrived from Hyundai of America, so I booked an appointment for next week to have it reprogrammed. However, today my wife find the old key, it was under one of my books, so I called parts department to see if they can return the key I ordered (I expect to pay for the key since it is on special order), and amazingly Jeff told me they can return the key to HOA, and that save me big bucks! Thanks Jeff! I’ll definitely go back to Autonation Hyundai for future services for my car.

Beware of this dealership. The service department is dishonest and the management is unprofessional and, again, dishonest. My daughter bought her first car there that was unsafe to drive, which is illegal in the state of Washington. After taking the car for an inspection at another Hyundai dealership and another repair shop, we found numerous problems. When Autonation inspected the car, they ignored and denied the problems found by the other shops. These are problems that are obvious and dangerous. I am currently filing complaints with the Washington Attorney General’s office, and the DOL.

They have the best cars in stock
I already bought two cars and in the future I will keep doing business with them
Thank you so much for the excellent service

The best car buying experience I have ever had! I got the car I love with the payment and interest rate I wanted. Eric was very helpful and really went out of his way to make sure I got what I wanted. If you are looking to buy a car go to Hyundai and ask for Eric.

My son and i were shopping for his first car, which had to be used for our budget and needed to be reliable as he’s going to drive to Wisconsin for school. The salesman, Eric, was pleasant and not too pushy. Of course he asked if we wanted to buy today, but that’s not unexpected to me. It didn’t take to long to get the price right, as we had a budget and they were asking for more than that. So I told them what I was willing to pay and that I didn’t want to spend a lot of time going back and forth.
But better than that, was the fact that when I found a problem with the car the next day, they stepped up and took care of it. I found all of the staff, management included, to be friendly and energetic. Some folks might find energetic to be «scary» or «rude», I found it just the opposite, I find that to be clear and refreshing. They then followed up the next day to ensure that I was satisfied.
Some folks in Unilocal,young ones for the most part, don’t know how sleazy used-​car lots used to be. They also don’t seem to understand that salesman are always going to ask if you’re ready to buy today — that’s not bullying, that’s just trying to get sales.
I’m quite pleased with these people.
Steve

It was the dealership’s MANAGER who treated us like trash — horribly rudely and frightened my family at Hyundai Seattle AutoNation.
What would be the point of contacting a manager at the same place? Also, the attempted social media response just gives a general number for the dealership (not the General Manager, whomever he is) and doesn’t even name who (?) is the true manager of this boiler-​room operation.
Avoid. Beware. Go elsewhere quickly.

These guys were Complete Bullies!
I came there one afternoon and had been car searching for a long time and knew I wanted to test drive a Hyundai Elantra 2013 and I was clear with my intentions, told them that I wasn’t going to buy today but wanted to test drive and they accepted that. after a short Q&A, the guy took me out to look at the car. He then went back in and left me there to get the keys he forgot and THEN he came outside with his scary lookin BOSS and he had his dark shades on. The Boss came up to me and interrogated me about why i was test-​driving and told me that this wasn’t the place to go «for a joy ride»!!!
After hearing that I stopped the BS and left without a test-​drive. I don’t know how a place that uses the words «customer service» can bully a person until they leave. I thought it was their job to work with customers! DON’T GO HERE!

My partner and I recently relocated to Seattle after a last minute job offer. We both had our own cars and little time to attempt a trade-​in or car sale back home. With no other choice, we each had to drive solo the dreadful 2,000 miles from Chicago through North Dakota, eastern Montana and eastern Washington. After living two weeks in Seattle, we realized that having our own cars was unnecessary. We had been wanting to join the Pacific Northwest Green Movement bandwagon by purchasing a hybrid vehicle. After reading many car reviews, ratings and discussing the options with other car owners, we narrowed our hunt down to a Toyota Prius or Hyundai Sonata. A Sonata Hybrid?! That exists?! Yes, I was very surprised too!
Our first planned visit (and unexpected last) was to AutoNation Hyundai in Bitter Lake. We were instantly welcomed by Bob who gave us a tour of the dealership’s showroom by offering us drinks and popcorn, showing us the washroom, and discussing the perks of buying a Hyundai including their unbeatable warranties (America’s Best including a life-​time hybrid battery replacement warranty, 5-year/60,000 mile new vehicle, 10-year/100,000 mile powertrain, and 7-​year anti-​perforation limited warranties) and 5-​star crash safety ratings. Bob sat us down to discuss our car interests and quickly dispelled any preconceived «pushy-​arrogant» car salesman reputation that may have existed in our minds. He was down-​to-​earth, patient and solely interested in meeting our expectations.
Within 10 minutes, Bob was pulling up a 2013 Hyundai Sonata Limited Hybrid to test drive, only requiring a copy of one driver’s license. My partner and I were extremely impressed with the modern style of the car (unlike what I pictured a Sonata sedan to be when first considering the car), spacious interior, smooth ride on side streets and highway, and high-​tech features (including GPS navigation, rearview camera, USB connection, iPhone cable and port, Bluetooth voice connectivity, BlueLink emergency assistance/​alerts/​points of interest, XM Radio, and smart phone app for autostart, car finder, geofence, and valet protection). Once I saw the Sonata Hybrid Limited in the blue sky metallic color with dark gray leather interior, I was quickly sold, of course without mentioning this to the dealer to see what kind of deal they could make us.
AutoNation’s goal was obvious: To make my partner and I content, lifetime customers. They provided pricing on the car after giving me a post-​graduate student ($ 400) and manufacturer’s discount, figuring out an estimated trade-​in value for both of our cars, and checking out credit scores for the best interest options. Matt the financier took great care of us by working with the banks on getting a great monthly rate and got us a great warranty with a 10-​year bumper to bumper coverage in case of an accident, flat tire or any other issues, plus free oil changes (usually more expensive being a hybrid), tire rotation, and other maintenance. All covered! Fortunately, they have an on-​site repair and service shop for convenience.
When all of the paperwork was filled out, my new baby car, who I named Frost, was out front, sparkling clean, full of gas and air in the tires, plus with two small scratches I had noticed earlier gone. The next day, my partner and I took Frost for a drive into the North Cascade Mountains for a drive in the Mountains:
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While it appears that most of the negative reviews on Unilocal have to do with the service department, which I have not yet utilized, I can say that their sales department is stellar! Two words of wisdom: 1) Consider a Hyundai; 2) At least take a test drive if they may have what you’re looking for.