Lowe’s

do not do not do not purchase appliances here! i have gone back and forth for over 10 days for lowe’s delivering a completely non-​functional maytag washer, losing my information on 4 different phone calls, and not showing up when they said they’d replace it ‘s with a new model. maybe consumers should begin charging them hourly for time lost waiting around. its been 10 days now and i can’t get lowe’s to pick up the new-​nonfunctional machine and deliver a functional new one, despite their promise to do so today.
don’t don’t don’t buy any appliances at the lowe’s on mcdowell !!! they lose your information, do not reliably deliver new appliances, and certainly do not honor their committments to deliver a new appliance today (as was told) and lowe’s has «no information» on my phone # or delvivery address. they are not reliable, cannot maintain customer information, and just basically don’t give a damn or honor the hours /​days they promise to deliver.
stay far far away from this business! i could go into a million other instances and reasons for their crappy customer service, since i live nearby. never, ever again.

Surprised that so many people review a hardware store (??)
Now one has to remember that Lowe’s is 80% self service, 20% when available some individual attention. So yes sometimes when there are 5 people needing help and only two guys one may have to wait for a bit. Just about 10 minutes which isn’t to much time unless ones self importance can’t spare a few moments of idle time.
Like Lowe’s with their selection, wide aisles and quick check outs

Do not buy the extended warranty on appliances. I had a bad experience with them not covering my top rack of the dishwasher which clearly had a defect, but they claimed it’s cosmetic. The non-​biased technician who came out and took pictures and said that our issue was due to a defect and it’s not cosmetic. The Lowe’s Customer Service department still rejected our claim. Also, a side note-​no one from Lowe’s Home Warranty ever followed up with me-​they closed our claim case. I had to call them after not hearing back from them to see what the deal was (I waited 11 days). Supervisor, Steven is condescending and talks down to you. Avoid this extended warranty, buy elsewhere!

I can’t say enough great things about this place. The staff is incredibly friendly, the store is very clean, the shelves are well stocked and the prices are great. I drive past Home Depot to shop at this Loews. I would recommend this to everyone.

I’m in here all the time… well, at least twice a month. This location is just like all the other Lowe’s you’ve been to, but I will say that they have extremely helpful staff here. Once you’re able to track down an employee, they will do whatever they can to help you with your project. (It would be nice to have more employees walking around the store, looking for people like me who need help! Sometimes it’s difficult to find someone to assist me.)
Recently I dealt with the returns department because I bought a misting fan a few months ago and the motor already died. I was friendly but not necessarily the easiest customer to deal with. I wanted to the leave store with a replacement fan that day, rather than a giftcard or a refund. I ended up working with an employee and her supervisor to come up with a solution. I really appreciate that they were able to process my return without sending me to the 800 number, and they even let me take the floor model because they didn’t have any other units in stock. They were patient and understanding, and truly wanted to provide a positive customer experience!
My only complaint isn’t really directed at the employees or this location. A lot of the items they sell are made cheaply and break after a few uses (or even when installing the items!). I don’t always buy the most expensive equipment so it’s understandable that the quality can be less than superior, but why do they even stock cheaply-​made items that are doomed to break? Thankfully the returns department is pretty good about taking items back (just hang on to your receipt!).
PS. They offer a guarantee on plants — I believe it’s one year. Perfect for someone who kills a lot of plants… just bring the dead plant and your receipt, and they’ll refund you!
PPS. Wish they had a service where you can track your purchases with your credit card or phone number. It would make returning items even easier. Requiring paper receipts for a return is so old school!

Went in today to get a new Dyson vacuum cleaner. Ended up getting cleaning supplies and received great customer service from Ethel and Wes in appliances. HOWEVER once I checked out had the worst customer service with Josh. He was rude and as we were leaving the buzzer went off, mind you I literally checked out he ran out and said I need to see your receipt. I said I walked like two feet and you checked me out. He went on to say its policy. I said the other customer who left was waved on by the girl cashier. Anyway we gave the receipt again and left when a random customer was leaving behind said That kid was laughing at you to the other cashier. I went in to ask what was so funny he then argued with me that he wasn’t and that the customer was lying. He even said this to the customers face who came back in. The manager came and had absolutely no idea how to lead as Josh was not listening to him and sat there to argue to me about how two of us were lying and that he was truthful. I ended up taking my 689.14 dollar purchase back and went to Home Depot where I got awesome customer service and they got 712.67 dollars of mine! Appliance Department at Lowes rocked with Ethel and Wes! But the closer Josh was lazy and rude with horrible customer service. Home Depot on Indian Bend, Tatum Blvd and on frank Lloyd blvd are the best.

While I normally do recommend them for somethings I can tell you is that they don’t pull an order until you Arrive. It is better that you just get the materials yourself. Unfortunately they lack what Home Depot does in spades.

Lowe’s in scottsdale are short staff, terrible customer service. promised me to hold an item for me for 24 hours till I get the measurement, it was sold when I came back the next day, even my name was on it, staff do not communicate with each other and attitude of the sales person’s who sold the item to someone else was terrible. I am Very disappointed. If I knew they would not keep the item for me I would buy it right away.

Not a big fan of Lowe’s, primarily due to the way they set up their store, and the staff is pretty lazidasical. Lowe’s carries the potting soil I like, and its the only reason I come here.
I won’t go into my experiences, just because I tend to walk in with an attitude, anyway, and this only sets the mood for my non-​note-​worthy visits, but each time, I could complain about the staff… oh well.
I got what I needed.

Walked in to find a tool on the way to a job and ended up asking 2 different employees (without them asking us if we needed help) and they both had attitudes like we were a bothering them.
Simply walked out and went to Home Depot and we were greeted fast and walked out with our tool needed.

I visit this Lowes often. Aside from a couple of helpful employees most are not attentive and some are just rude.
I have had a lot more unpleasant experiences here than. Probably the worst is at the returns station. If you do not have your receipt, prepared to be stared at like a crack head itching for money to get the next fix. WTF Lowes employees! I’m going to spend the store credit in the store! store credit, get it?
Anyway, they get two stars for shitty service, the store overall is clean and well keep, inventory is OK, but they have been reducing product options over the last year.

Lowe’s, as with every do-​it-​yourself hardware store, supplies the materials one needs to get projects done in and around the home. If you’re looking for someone to do it for you, you need to hire a contractor who specializes in the project you need done.
Though, as with most companies, Lowe’s tries to hire and train qualified personnel, not everyone there is as knowledgeable about every department as you might hope, but this is a great opportunity for self-​growth and awareness and learn somethings on your own.
Patience is the key if you need questions answered as there are more people wanting info than qualified employees to give it.
You’ll find this the same at Home Depot as well.
Personally, having worked in both Handyman and Builder’s Emporium in CA, I like both stores.

And then the century old battle of Home Depot vrs Lowes commenced. And. the girl that was forced to go to both did not see a difference.
I think you grow up with one and just like it?
For me I love how everyone is helpful and you can be as vague as possible and they can find what you need. thing such as: Hole in wall. Need stuff for the hole. is suffice.

Needing to find a more efficient way of storing a variety of house tools that are in multiple containers, we headed here to find a one-​size-​fit-​all tool chest. We walked through the store and were greeted by an employee and he pointed us in the right direction towards the middle of the front wall.
We were able to find one that worked for what we wanted and the price was right, so we headed over to the self checkout cash registers. They were easy to use and the process was quick.
The store overall seemed clean, well-​organized and stocked.
Overall: A
A clean, decent location for the chain.

I came to this Lowe’s looking for a new kitchen faucet so I could attach a water filter to it in the new place we moved into. I wasn’t greeted or acknowledged through the whole trek back to the faucet area which is pretty unusually for any other Lowe’s I’ve ever been to so I figured they must have been shorthanded.
When I arrived in faucets, there were two other customers in the area and one sales associate. I looked around while Kevin S. (the sales associate) helped the other customers. He left after helping them and didn’t approach me so I went after him to ask him a few questions. While I found him on his cell phone either texting or looking something up, he seemed okay about me interrupting him and he listened to what I was trying to do. He offered an even better solution (a water filter that goes under the sink, in between the cold water line and the faucet) and saved me a bunch of money. I only wish someone else would have recommended this option to me earlier because so far, this solution is working flawlessly and way more inexpensive than my Pur water faucet mounted filter I’ve been using for years!
I did express that I’m no handy woman and Kevin even offered to walk me through the process over the phone OR even swing by my apartment if I ran into trouble after work (and in a genuinely helpful way, not a creepy way). I was impressed with his customer service and luckily I got the installation complete with no issues in about 30 minutes. I used self checkout and was in and out of there in 20 minutes.
Based on the other reviews, my experience at this store could have gone either way but I’m glad I found someone who took the time to listen to me and save me some money!

Dear Lowe’s — When a customer comes in and wants to spend $ 5,000.00 on a floor and installation services please don’t ask them «can you come back tomorrow, my sales associate just went on his lunch.» Prior to this the sales associate couldn’t find my file and I spent four trips back and forth to the front customer service desk. Finally I just left because space cadet (the manager) was obviously not going to be able to help me and was too interested in taking a lunch. Seriously I don’t how else I could have attempted to hand them 5K, but they would have nothing of it.
Obviously this Lowe’s doesn’t want to be bothered in doing business in the Phoenix area. There are better stores that run a tighter ship that I would recommend shopping at. Sorry, I don’t work around your employees schedule — I am the customer — hope you can figure that concept out. I left your store completely fuming on a Sunday afternoon.
I suggest someone read the other reviews of your store — this one is nice in comparison — something is really going wrong at this store and I hope you can figure it out.
Regards, Jack

My latest project was building a storage shed and chicken coop, which entailed numerous visits to our very close by Lowe’s. I will go months with nary a hardware need, then when i start a project, i stop by the store nearly everyday because I constantly make construction mistakes.
My most dozen or so recent visits continue to leave me with a bad taste in my mouth for these giant hardware stores. Sure they’re cheaper, but it is so disappointing because their employee assistance with projects is far from the commercials they air.
Which is why a weekender like me has to go back so many times because no one is ever around to help me find the part I’m looking for. And is why it is a great idea to research your project online prior to going in to Lowe’s because basically, you more than likely will be left on your own to figure things out. When constructing the self-​feeder for my chickens out of plumbing pipes, i stood there picking up things, trying to fit things together for at least 45 minutes… i walked around looking for an employee for advice… nada. Needless to say, i have had to return about half a dozen items and buy several more pieces.
Most recently, i decided to tile my back patio. Low and behold, there was a flooring guy in the tile area. I told him my project and asked «Any suggestions on thin-​set or grout? Sanded, non-​sanded?» He didn’t answer at first, then I said «excuse me, can i ask a question about tiling an outdoor patio?». He looked at me like i was a complete idiot and in huff says «What? Well, sanded grout of course! You’ll only have to do all the work over if you get non-​sanded!» and basically ran away as if there were free donuts in the break room.
Arghhhh. but… yes…i will have to go back… to return this damn 4″ pvc elbow joint when i should’ve gotten a 3″.

I needed a 75×38 piece of plywood. Wary that I may not get personal wood-​working attention on a Tuesday night around 8, I proceeded to the lumber section (back left part of the store). Several employees were chatting while others restocked and cleaned. I picked out my plywood which was considerably larger than my desired dimensions. A hailed a nearby staff member who promptly sized and cut down the wood without missing beat. I donated my leftover pieces. The checkout line proved to be a minor annoyance, but my overall experience was very favorable.

What a pleasant change from the Home Depot on Thomas! NO beggars in the parking lot, no day laborers hanging around and NO trash blowing in the parking lot.
I stopped in to get a few items, found everything I needed, did the self check out and was on my way.

Can’t believe my prior review was 2 whole stars. I must’ve been high on paint fumes.
The ONLY positive is the clean parking lot. That’s what happens when no one shops at your disaster of a store.
Employees are either idiots or completely do not care 1) about their jobs, 2) about customer service, or 3) about actually providing useful information to people.
It’s honestly fucking baffling how they are in business considering their incompetence.
I come here because it’s close to my house. NO OTHER REASON.
Not because I’ve been chastised for asking for the same number of paint stir sticks as gallons of paint I’ve purchased. ($ 35 paint apparently doesn’t warrant a $.10 piece of wood).
Not because the employees repeatedly make up item locations when you ask where X is (8 rows off? Ask ‘em about it and show him how he was wrong? Expect him to shrug and walk away after a f-​you look)
Want landscaping advice? Ha! Expect a recommendation so bizarre that the plant is sure to die within a few days planting per their advice.
Special order something on a discount? Hope you don’t actually expect the discount written on your order. After fighting for it for months you’ll give up and pay so you don’t have to talk to these jokers anymore.
Guess what. Home Depot is an 8 mile round trip for me. Lowe’s is .5 mile round trip (including parking lot time). It’s worth the extra 7.5 miles not to deal with them anymore.
FOAD.