Castle Repairs & Refrigeration

It takes a lot for me to post a bad review (check all my raving reviews on Unilocal!). I had a refrigerator problem months ago where the temperature was off and it keeps beeping. He came out and replaced something for a few hundred dollars and cleaned the top coils. The beeping continued and I called him back. It took several (and I mean half a dozen) calls to get him back out here. He sent someone who worked for him that was really nice. The younger guy even offered to help with my washing machine since that happened to break the day before they came. He took a part off and said he would order me a new one. For my fridge, he said they would call Kitchenaid and figure out how to reset it so it stops beeping. They would also get to the bottom of whether or not I actually needed a new electric panel (which is what another company said I needed). I never heard back from Castle Repairs. They never came back with my part from my washer. I have literally called over 10 times and left a message each time. I’ve finally given up. The owner was very nice but his follow-​through is a complete joke. There is a real market for appliance repair in the City of SC if anyone is thinking about starting a new business. All you have to do in order to have an advantage over the competition is return calls!

I called around trying to find someone to fix our broken washer. Henry was the first person to call back and it was within minutes (on a Saturday evening).
Unfortunately I cannot afford the repair or to wait for an appt (even though he could come monday) so I didn’t schedule an appt… we are just going to buy a used washer.

Talked on the phone twice. Nice guy, seems like a solid person. Had some great recommendations.
Never showed up for appt. Never called. Never called back from call next morning.
???

Henry has been repairing my appliances for years, and I recommend him without reservation. He’s as honest as the day is long. He has shared tips that have helped extend the life of my appliances, and he’s told me when something is not worth what it would cost to repair. He returns calls promptly, and communicates well.
I knew after the very first visit years ago that I would call him again, and as long as Castle Repair is in business, that’s who I’ll be calling any time I need an appliance repair man.

I called this company because I needed my dryer repaired. The owner called me back right away. My husband had been trying to figure out the problem and is pretty good with fixing things. When the owner called me, he asked me a few questions and I said that my husband had the dryer opened up and was checking it right then. The owner was kind enough to explain the exact problem to my husband, so that we could fix it ourselves if we wanted to try. He said he would be happy to come and fix it and his service call was only $ 40 (very affordable). We were so impressed by his kindness. I am sure he doesn’t do that type of thing normally, but he will have my business in the future when I need any repairs and this is the type of company we should all support.