Capo Fireside Santa Cruz

Bewere! The workers are not knowledgeable about the products. products were installed incorrectly and do not operate properly. We are still waiting for replacements on defective products and this has stopped our ability to move forward on the job. The new General Manager Brian is defensive and difficult to communicate with. This has been a big problem for us. I wish we had chosen a different fireplace vendor.
Good luch with your build!

The worst service department ever. One thing they will never have to worry about is being charged with starting a fire. They don’t know how too.

We were referred to this company by our contractor. We underwent a major remodel of our home. Originally we wanted to change our fireplace to a larger one but the city rules would not allow us to do this as we would lose the ability to burn wood. We instead decided to refurbish the existing fireplace with new screen mesh, glass doors and handles. We visited the Capo at the beginning of the project when we were not exactly sure what we were going to do and they thought we were going to order a brand new fireplace. Ben, the manager was very nice and explained options. Several months later near the conclusion of our project when we knew exactly what we wanted we went back to the store to look at the doors and order it. Ben was not there but another salesperson also called Ben was helpful. We spent 3 hours in beach traffic going over 17 from the peninsula on a Saturday to decide on the doors. The following day we had a few final questions via email to Ben. After that email conversation Ben, the manager sent us an email via our contractor saying he was no longer willing to work with us for no apparent reason. On an earlier conversation he mentioned to my wife that he would be losing money by coming and measuring and installing the doors at our house on the peninsula. I believe he thought he was getting a more substantial order from us other than a $ 2000 order. He decided to leave us high and dry. Meanwhile we had already inquired about a log insert and outdoor firepit to his salesman. Little does he know he lost a potentially higher value order. We were about to move back into our house when this happened and this greatly inconvenienced us and postponed final inspection. This was merely because Ben and the store only really cares about significant orders and money rather than satisfying the customer.
Meanwhile we then found House of Brass in Campbell and the rep came out the following day with samples, extremely nice, measured out our fireplace, took our order and will have it installed in 2 weeks for $ 300 less than Capo for the same doors .
Although Capo knows their products, if you live on the peninsula I would think twice about using them as they are not willing to come out measure and then return for install unless its financially feasible for them. I believe they have an unethical business practice. House of Brass was super great.

Stopped in here last week in need of advise around installing a wood stove pipe for a cabin. Great customer service and beautiful showroom. They carry a large assortment of gas and wood burning stoves.
A few other things on the showroom floor included gas patio heaters and beautiful pizza ovens.
I simply needed some expertise on installation and they were a great source for me.