Western Appliance Tv & Stereo

Dale at Western Appliance is the person to see if you need a professional to assist you with an appliance purchase. His years of experience pay off when you need accurate information about appliances. I have built homes for myself and for spec, remodeled, and maintained rental property. I trust Dale to advise me on my appliance purchase. Oh and he even called me to make sure I registered an expensive Fisher and Paykel dishwasher I bought from him so I would be eligible for an extended warranty.

I’ve always loved Western Appliance– in general, I prefer to support local businesses as opposed to the big box stores or Sears, and I have bought $thousands worth of appliances from Western Appliance over the years and always thought I was happy.
Unfortunately, an expensive Jenn-​Air dishwasher that I bought from them a couple years ago just started leaking. I’d paid for an extended 5-​year warranty– but when I called to have someone look at the leak, the warranty company couldn’t find a record that Western Appliance had submitted the paperwork. A couple more calls later, and Western Appliance sent someone out to take a look– and said that the warranty wouldn’t cover my dishwasher because it was damaged during installation. If that’s the case, then why didn’t the dishwasher start leaking until almost 3 years later?
I wish I could continue to support this local shop– but unfortunately it seems like their customer support practices are behind the times.

Bottom Line– Buy appliances elsewhere!!! Here’s why–
We are in the process of a home remodel, and we wanted to try to spend our money locally, so we went to Western Appliance to purchase appliances. The sales process was ok, and we had a helpful sales person named Janice. Things went smoothly until the delivery process. Our range was delivered with a defective door (incorrect assembly of oven door) and a warming drawer that was misaligned and crooked. The service department (a separate company that provides repair services) said that the range must be installed to do a service call, although the problem had nothing to do with whether the range was operating or not. The service company suggested I return the unit.
I called Western Appliance, spoke to Dale, and described the problem. He said there was nothing they could do. I said in that case I wanted to return the range, since I was choosing not to install a defective product. Dale, who is the manager, argued with me and said I would be charged delivery and restocking fees. I said I would not pay any restocking or delivery fees because I was returning a defective product. In our conversation, Dale was rude, condescending, and then told me he would check into my problem and call me back… In fact, I never heard from him again.
I also bought a garbage disposal from them. Upon opening it to be installed, it too was missing a part. I took it back to the store and said the disposal was missing a bolt. The first thing out of Dale’s mouth was, «Missing a bolt? Well when did you buy It?» in an accusatory tone. Since, Janice, my sales person was there, I dealt with her, not Dale. They ended up raiding a floor model for the missing part I needed since they did not have another of my model in stock.
All together, I bought a range, a refrigerator, a dishwasher, a range hood, and a garbage disposal from Western Appliance. Two out of five of those items had problems out of the box.
I still need a washer and a dryer. I will not be buying from Western Appliance, nor will I ever shop there again. There are too many other choices. Take your business elsewhere.