Quality Urgent Care

Excellent service. Quick. Second time we have been in. Excellent Dr. last time and this time also. It was a Dr. Mays and he has a great personality, was very professional and knowledgeable. The nurse was also very very good. She did a super job.

Avoid this place like the plague! Horrible billing department and even less competent staff. My son was exhibiting strange symptoms… high fevers & body aches that came and went. For an office visit in which the NP did not examine him and told me it was hay fever although he was not coughing or sneezing, we are getting a bill 15 months later… with collection fees! The ONLY other time we used them, they billed me twice for the same visit and in order to remove the fees, I WAS REQUIRED to prove to them i had already paid. Luckily I keep receipts. I wouldn’t recommend them to anyone. If you have an emergency, they probably arent equipped to handle it anyway, and if you have a simple illness, wait to get into a clinic. You will be happier.

Avoid this place! When I went for a torn calf muscle, they told me they could handle it. $ 200 later, I discovered they did not even have an x-​ray, much less an MRI — I would need to go somewhere else to actually have the torn muscle looked at.
They kept trying to shove medicine down my throat and were offended that I actually wanted to know what it was before I took it.
And this is the clincher — 2 months later, I receive a bill for another $ 19.73. I paid cash, so this makes absolutely no sense. I plan on filing a complaint with the medical board.

Sorry, it was so NOT quality! Wish I could upload photos if the dirty room and counter tops that are taped together. Don’t leave me in a room for two hours and expect me to be satisfied! We’re waiting for flu test results. This place is awful! Dr said she was giving her motrin to get fever down then nurse came in with Tylenol. they ran out motrin AND cups. She asked if I had water by chance :/

Was in and out of there in less than 45 min. The staff was nice and the doctor made me feel like he genuinely wanted to find what was wrong. I don’t have a primary care physician so I will definitely be going back.

After waiting over an hour and paying a $ 70 copayment, the PA told me to go home and I would get better. No medicine, no nothing. I continued to be extremely sick and 10 days later I got to a doctor where I was diagnosed with bronchitis. I needed an inhaler and three other medications.

When I checked in on Saturday morning the receptionist asked what I was wanting to be seen for in front of all the waiting patients in the lobby. Very unprofessional and not discrete also breaking my hipaa rights.
The physician or pa that visited with me was very attentive and comforting. The assistant that took my vitals was great too! I will not be back due to the fact the checkin procedure was zero stars!

My son was treated for Strep and Flu by one of the PA on staff. We were treated promptly and my son was treated with great care.

Five stars to Don Merrill at the Schertz location. As for the rest of the PAs you will see there they are cold and have absolutely no bedside manner. I have been here numerous times for myself and my daughter. After a car accident I went in complaining of arm and wrist pain and was told oooo its a sprain and sent on my way. Come to find out I had a severe neck injury and compressed nerves.
So, if you have anything more serious than a cold or sore throat avoid this place unless Don Merrill is available. He is the only bright spot at this clinic… a true blessing with a heart of gold that truly cares about his patients health.

This place is an absolute joke. Save yourself some time and visit more established, reputable urgent care facilities. We waited more than hour. During that hour, none of the 3 other patients in front of me were called back. After growing impatient, I asked for an approx time of when I would be seen… their response: «it will be a while, we have more traffic today.» That didn’t help me so I asked for clarification and in a nutshell was told it could be another 1 – 2 hours and was informed they only staff 1 doctor at this location to see patients. Unbelievable. I left, dealt with the pain, and visited an urgent care facility in The Forum — where I normally go (don’t know why I decided to sway) and was in and out of there within 45 mins.

I’ve been here at least six times over the years now. Not only the least expensive urgent care I’ve been to and you can check prices. Service was fast and to the point. Most of the time I see the same PA. I’ve taken family here for fast prescriptions and check ups. Strong recommend.

If there was an option to choose no stars I would. I came to this urgent care because it was close to home and I was having an allergic reaction. Walked in let the girl at the front desk know that I was having an allergic reaction. I was full of hives/​welts and continuing to acquire more, throat was feeling hot and scratchy. She said okay fill these out I go back up to the front desk and say okay again I am having an allergic reaction I need to be seen NOW! She calls the tech they take my vitals my bp was way up there, they go and seat me in a room, so I think they are going to get the provider, NO i wait again i start feeling tight and I just left. Went to the forum, where I should have gone to begin with but I thought I needed to be seen now and this urgent care was closer. I went to the other urgent care up the way and I was brought back right away as they new it was an emergency. I had to get shots, breathing treatments and the Doc said if I had waited longer it would have been worse. This place needs to train their staff a little better on protocol on what an emergency is. I can t imagine someone who has NO medical background come to this place and have to deal with this. I do have a medical background and knew what to look for. It’s frustrating to me when I see medical personnel not do what they are trained to do. People who have no medical background go to these places to get taken care of and this place definitely did not know what to do. And this was a big urgent matter, there is no way they should have ever made me or anyone in my situation wait. Word of advice drive the extra 3 exits to the forum and go to that urgent care instead.

The first time (6 mos ago) I used their services — it was great, fast, to the point, in/​out, affordable and scipts in hand for bronchitis. The second time I used them (3 mos ago) they were slow and charged me for a flu test that wasn’t necessary. I also told them I have flu shots every year. I am then the charged $ 25. or $ 35. on top of my regular bill for the test that resulted in negative. Yesterday, I was left waiting much longer than a normal MD visit and was hit up again for a «strep test». I alerted one of the medical nurses/​clerks (when one finally showed up in my room, that i only wanted the test if it was covered by insurance. The flu/​strep and various other tests on the fly at the end of the visit doesn’t sit well with me. The upsells tell me they’re in trouble with business. The wait was very long. You’re better off going somewhere else where you can get in/​/​out without being upsold.