Saccuccis of Schaumburg

Came in to do an oil change from the groupon offer. The experience was good!
They did charge a service 10.40 fee on top of the 20 dollar groupon price, but I wasn’t too upset about it. 30 bucks for an oil change, tire rotation, and inspection is not bad.
You can tell it’s a family business and they care about their reputation and customer satisfaction — its hard to make it in today’s world as a mom and pop shop and they are trying their best.
The report they gave me was accurate. I had just changed my cabin air filter and they confirmed it was clean without knowing beforehand. They didn’t give me any junk recommendations — the only major recommendation was a tire change, which is accurate since my treads are running low. I even turned down their offer to change the engine air filter, preferring to do it myself, and they didnt give me any pressure.
Nice friendly environment is a plus too. Bill, the owner, does come on strong, but he is enthusiastic and very invested in his business. I can’t fault him for that.

I went there for oil change (deal from Groupon 19.99) but I ended up paying way more $ 50.00 !! After I said I have groupon and they took my car to the back of the shop, the guy came to me after a while saying they found problems with the car: the tire and the engine & I have to fix them immediately because its not save to drive it like this! so I agreed. I cant really tell if the guy was telling the truth or not, but after that I went to another repair shop and I asked about the same repair and it was way different! the guy even told me and I quote «you got ripped off» !
I don’t understand how am I supposed to buy a coupon, then paying more than double the price !!
I will never go back to this place again !

Purchased the $ 19 Groupon for oil change, tire rotation, and 49 point inspection from Saccucci’s in Schaumburg. Dropped my car off for a couple hours and when I came to pick it up, I was charged an additional $ 10.40 for shop/​supply/​disposal fees. This additional fee is not mentioned in the Groupon and is false advertising.
Saccucci’s also provided a list of several recommended repairs needed on my vehicle, which I appreciated. But when I asked what the price would be to make these repairs, the owner told me he wasn’t going to give me a price. Instead he told me to go obtain quotes from other repair shops and then come back to him, and he would match the price. What??? I should have walked away at this point, but based on the owner’s personality, I decided to take him up on his offer. I did the leg work and called him back with several prices, but he said that the prices I found were not comparable. Ok, fine — then just tell me your price. Nope. The owner is very nice person and will tell you all about the uniqueness of his business and how he takes care of his customers better than anyone else. But after all the talk, I didn’t get taken care of — after 2 – 3 days of back and forth tasking me with obtaining competitive price quotes, he stopped returning my calls. I never did get a quote to have the recommended repairs done, so I had to take my vehicle elsewhere to be repaired.

Bill and his wife and Matt make you feel like a family member. The service is great and very reasonable. I highly recommend this business. They are trustworthy. Not readily found in todays marketplace.
Julie P.
Schaumburg, IL

Very satisfied with my services here. I used a groupon that included an oil change, wiper blade replacements, and a full 45-​point inspection for under $ 30. I was helped by Matt who was very friendly and professional. I would definitely recommend this place!

You will not find a better, nicer group of people than at Saccucci’s of Schaumburg. I have bought 5 vehicles at Saccucci’s and have always been treated like gold. When I buy or service my vehicle at Saccucci’s I am 100% confident that they are even prioritizing my best interest over their own profits. They offer piece of mind — knowing that you will get the best value anywhere. Honest, fair and true is not just a motto — it’s a way of life at Saccucci’s. Go and see why they have made car buying so much less stressful for me and my family.

AWFUL! My MIL has been going here for years and we’ve finally been able to convince her to stop. We have had quite a few things fixed and parts replaced only to have those same things break again in a year or two. They try to be friendly and very customer oriented, but it feels like it’s all a show. Took back a car that they put a front hub assembly on that only lasted 8 months (but didn’t get it in until 13 months). The mechanic himself told me that he tightened the hub nut to 280 ft-​lb originally and when I asked them to look it up it is only supposed to be 159 ft-​lb. It is well know that an overtightened hub nut will cause the hub assembly to fail prematurely. Once I called them out on this, the service manager Sam starts dancing around, telling me the tech «pulled the number out of his ass» and «always checks what it should be». Needless to say, their work is disgraceful and their service is even worse. I would NOT recommend this shop.