Napleton’s Schaumburg Buick GMC

The sercive department is the worst, my car is burning oil. GUY from the service department is the worst one, he «thinks» my car is fine. since i have a warranty, he doesn’t want a do anything until my warranty expired, he makes GMG Look bad, fire him he is worthless!!! His name is GUY fire him fire him

This is the worst dealership in the world, get prepared to have your money basically stolen while getting the run around! Run the other way while you can! There is a person from the service department his name is Guy, he is rude, sarcastic and does not care about you! Worst experience I EVER had!!!

By far the WORST place I have ever been to with my vehicle. I cannot believe that this place hasn’t closed down yet due to all of the other customer complaints. I received a recall notice for my 2002 Pontiac Grand Prix in the mail and this GMC dealership was the closest one to my house, so I decided to have it serviced there. I had to call several times just to get someone to pick up the phone so that I could make an appointment. I finally spoke with Charlene and she said she would give me a call when my parts became available. So the next week, she called my phone and left a voicemail saying my parts were in and I can now schedule an appointment. For DAYS I tried calling her back AND the main service desk and the phone just kept ringing into voicemail. After leaving about 2 or 3 voicemails, a gentleman returned my call and I was finally able to schedule my appointment. I went in on Friday, March 19^th at 8:30am. As I approached the counter, the man (who looked irritated) seemed confused as to why I was there and asked if I was notified about my parts being in… I said yes. Then he asked me, «Did you make an appointment?» I said yes, but that I had a lot of trouble doing so because Charlene would not return any of my phone calls. Charlene was standing nearby when I said this to which she responded that she never received one voicemail.
They then asked if I was dropping off my car and I said that I would be staying until the service was completed to which they responded that it could be hours until a mechanic is able to work on it. What is the point of me making an appointment at a certain time then? I decided to leave my car there and have them call me when my car was ready to be picked up.
I received a call around 1pm saying that my car was ready to be picked up so I went back around ¾pm to pick up the vehicle. When I got home, I noticed a huge black gash on the passenger side of my front bumper that was NEVER there before. I recently had my front bumper replaced so this mark was very evident to me. I immediately tried calling back the dealership and of course, no one was answering the phones. The dealership was closing soon, so I decided that I would try back the next day (Saturday). On Saturday, I tried calling numerous times again and no answer. So then I had no other choice but to get in my car and drive over. I spoke with Charlene in person about the damage to my vehicle and she told me that the service manager (Guy Dileo) was not in on Saturdays, so she took down my information and gave me his business card. For the next WEEK I tried calling/​emailing him and I was either ignored, told he would get back to me, or sent into voicemails. I finally got a hold of Charlene today and told her that I’m done being patient and I need to speak with Guy right away. She put me on a long hold and finally transferred me to Guy. As I expected, he denied any damage being done to my vehicle and said that the damage looked like it was caused by 2 separate instances like parking by curbs. The photo clearly shows that it’s one long consistent gash. I’m still suspicious of this place and how they wouldn’t return any of my phone calls. Why avoid me if the damage was not done by the dealership?
I would NEVER suggest this place to anyone who’s looking to have their vehicle serviced or to buy a new car. I’ve never seen so much miscommunication and poor customer service. I will drive to any other dealership BUT this place from now on. This place is beyond SHADY!

Wow — there’s some serious haterade for this GMC/​Buick dealer. While I can’t speak to the sales department whatsoever, I had a really pleasant service experience!
My Buick Enclave’s liftgate was part of a recent recall and I had put off fixing it for… well…a long time. I finally got around to calling the closest Buick dealer for my no-​cost recall fix and from the get-​go Napleton’s was professional and helpful. Everyone from the rep on the phone to the rep who helped me at the counter was friendly and kept their word on the time my recall fix would take. I was in and out in less time than expected with a freshly washed car.
The waiting area isn’t huge, but it is equipped with a small kitchen area, tiny play corner for kids, and one flatscreen.
Next time I need Buick service, I’ll give Napleton’s a try.

I took a look at a Honda Ridgeline. I was told it had an oil change (the dash showed 20% oil life remaining), everything worked on it, and it was pristine. The 4×4 was broken, the car wouldn’t start when we tried to start as the battery was dead (and two years old despite being told it was a new battery), there were multiple scratches all over the car, and an adapter was connected to the battery without a fuse which means that the car could light on fire at any moment.
When discussing price with the used car manager — He offered to drop it $ 2000 immediately from $ 14,995 to $ 12,995 after I notified him of everything (this is after the person who showed us the car said he couldn’t go below $ 13,800 because that is what you bought it for).
I was less than pleased and won’t be returning. I will ward everybody I know away from the dealership of sharks and snakes.

Two hours to get an oil change and tire rotation. The man who checked me in was friendly, but the vehicle service was ridiculous. I’ll never go back.

Went in to buy a used car, took a test drive, liked the car and wanted to buy it. Sales won’t give a price but tried to sell me evey thing but the car. I told him to give me a price or I was leaving. A seconds later he said «Well you are still here» I got up and walked out. I will NEVER go back to this dealer again. This place is DEAD to me.

I only WISH I could give these guys a positive review.
I went in to dealership casually looking at cars, after looking at a few I admit I got caught up in the moment and ordered a new car,($ 10,000. over what I told them my budget was)
after giving it careful consideration over night, and considering my situation,(off work on disability) I decided to call the sales manager and informing him now was really not the time for me to buy a brand new car. I know he didn’t want to lose a sale, and I don’t blame him, BUT no means no.
I’ve emailed, and and left voice messages but I can’t seem to get my deposit back. I’m disputing it through my bank, but you would think they would just do th right thing, generate some good will and show me they are the kind of people I want to business with when I am ready to make my purchase, but apparently that is NOT how these guys do business.
I should have looked at the other reviews BEFORE I stopped in.

The most unprofessional dealership I’ve ever been to offered me a deal the first time I was there brought the title back ready to trade in and buy the vehicle and suddenly raised the price over double after driving an hour both ways absolutely ridiculous!!! stay away!!!

This review is on the service department, specifically the «service manager» named Guy. I had been lent a loaner car while my vehicle was receiving warranty repairs. The vehicle was damaged prior to me even having the keys, yet they are filing a claim with my insurance. While disputing the issue Guy refused to let me speak to his manager or even attempt to reach him by telephone. He spoke over me in a very disrespectful tone and embarrassed me in front of other customers. He had both my vehicle and the loaner vehicle in his possession and refused to do anything for me until I called my insurance and claimed responsibility. He and the other employees then left me in the service department office ALL ALONE and all went behind a locked door labeled «employees only.» I then contacted my boyfriend bc I had no idea what to do and was alone and without my car. We then contacted corp GMC, my insurance, and next step I told them was the police for them holding my property (my vehicle) this is the absolute worst I have EVER been treated by ANY «service» employee! The service rep Charlene I delt with even admitted she never did a walk around with me prior to handing me the keys and pointing out the window where it was parked. She admitted to her manager right in front of me «I just handed her they keys and didn’t review the vehicle» I want to sell my car just For the sole reason that I do not want to promote or represent the company in any form or fashion after the unprofessional and disrespect I received during my transaction.

Had to make several calls to get the work actually started on my car. Ended up having to leave it overnight and arrange other transportation due to their delays. Not the friendliest advisors and I had a major repair with a lot of questions. When I went to pick up, the car was filthy from being parked outside and they wanted to charge $ 20-​$ 30 to change a lightbulb that is easily accessible. To charge some is fine, to exploit is another story. This dealership certainly doesnt believe in good customer service or going the extra mile. Disappointing.

Can’t believe how long a simple oil change takes. I had a scheduled appointment and have still been waiting 2 ½ hours and have still not gotten my truck back!

And now, I had to deal with their service department…
Made an appointment for the middle of the week (hoping it would not be busy).
All I needed was an oil change. They had me sit there for two hours!!!

I am a real person and I DID experience this!
What a horrible experience! Do not go there! We traded in our car over a month ago and the payoff for that car is still not reflected with the finance company. The payment is now overdue and we are in the process of trying to get qualified for a home purchase. We called for two weeks straight to get our trade in paid off and no one was taking accountability to get it resolved for us. We just heard excuse after excuse. Very frustrating. On top of this the car we purchased did not have a second key or floor mats and we had to purchase those ourselves after the deal. Just one thing after another with this dealership. Avoid at all cost.

Can I give 0 stars? The worst service department of any dealership I’ve ever been to! They NEVER answer the appointment desk voice prompt and NEVER once returned my phone call for an appointment. I have to speak to an operator every time and she states they are «under construction» every time. This has been over a year now. I bought my gmc at a dealer in Wisconsin so unfortunately this is the closest dealership to my house to get any service done or get oil changes. Their service department is always so backed up it takes 2+ weeks to get in for an oil change! Do yourself a favor and go somewhere else! Terrible service!

I am INCREDIBLY disappointed with my service and experience at the Napleton Schaumburg location.
We bought a 2007 GMC Yukon on February 27^th. By March 17^th, no Payoff had been submitted to Volkswagen for the car we traded in, so I had to pay that monthly payment to avoid it negatively effecting my credit.
I called Napleton March 20^th (once I noticed the payment go through in my account to Volkswagen) and left a voicemail. No call back.
I called Napleton again March 27^th and spoke with Jonathan. The gentleman that sold us the Yukon. He assured me he would get this figured out and have someone call me ASAP. No call back.
I called AGAIN on Monday, March 31^st, spoke to Jonathan, and once again he assured me he had put my information on «Anne’s» desk, but she wasn’t in (apparently she didn’t work Thursday-​Monday because it had been 5 days with no call back). I explained to Jonathan that my husband and I are attempting to get a loan for a house we are attempting to purchase, so our finances need to be in order ASAP. He said he would make sure he talked to «Anne» and have her call me back. NO CALL BACK.
I called, for the 4^th time, yesterday April 2^nd. I spoke to Jonathan for the 3^rd time. He said he was going to «go to Anne’s office and sit there while she called me to clear this up.» Jonathan called me back FINALLY 2 hours later (no «Anne» on the line) and said everything had been taken care of, and there was «an issue with the check for the payoff sent to Volkswagen», but I needed to call Volkswagen to be sure they sent me my refund for the payment I made last month.
I just got off the phone with Volkswagen and not only found out that my refund check is going to be $ 10 short what I paid because THEY NEVER RECEIVED A CHECK UNTIL APRIL 1ST. So because NAPLETON didn’t bother sending a check in for over a month, I’m paying for it.
Not only will I NEVER go back to ANY Napleton locations, we live in Park Ridge, and have actually bought a sold a number of cars in our family through Napleton, but I will BE SURE that everyone I know knows about this experience at the Schaumburg location.
Absolutely ridiculous.

I had my 2006 GMC Envoy serviced at Napeltons Schaumburg Buick GMC, I had a great experience, their Service Manager Charlene and Service Advisor Tony took care of everything and had my car back to in a promt manner. I would definately refer them for their great service.

I recently purchased a new Buick encore. The sales person I dealt with was Nash. Talk about a top notch professional. He walked me through every feature of the car. Introduced me to the service manager Charlene, another class act and quality human being. She have me her card and told me to call with any questions or concerns. Thanks Nash and Charlene. Keep up the good work.

Well, its been over a year since I bought my G6 and this dealership is probably the worst people to deal with. Unfortunately, the person that sold me my car doesn’t work there anymore, so I had to deal with new people.
First off, when I bought my car, I added alloy wheels which cost me over $ 600. When I got my car everything looked fine, and drove the car off the lot. Little did I know that the alloy wheels that they put on my car were actually generic wheels off a used model that someone else had traded in (NON-​PONTIAC RIMS). This bothered me, and I informed them of the error and they said that I drove it off the lot, therefore I was aware of the situation. With me not being a car guy at all, I didn’t know any better. Needless to say, I lived with the off-​brand, discontinued rims. I took my car to another Pontiac dealership and when they tried to get the rims off the car, they couldn’t because the bolts were stripped. So I took my car back to this dealership. Of course, they couldn’t find my paperwork, and they denied the fact that they put the rims on the car in the first place (even with pictures of the car IN the lot when I bought it!!!) After fighting with every manager I could find, the most that they would do for me was find me the key (which took over 2 months) to the lock on the wheels. They were reluctant to give up the key which was rightfully mine since they couldn’t take the tires off. I finally got my key and got my tires rotated… As well, when switching the registration from my old car to my new one, they never sent it in. I have been pulled over over 5 times for this mistake because the police run the plates and they think I have a stolen car. I have to explain it to them to get out of the ticket that they never transferred it over to the state. Most cops understand, but the fear of getting pulled over at any time for some companies mistake is complete bull.
I WOULD STEER CLEAR OF THIS PLACE AND WOULD GO TO A BILL KAY OR EVEN CAR MAX. THIS PLACE STRAIGHT UP SUCKS.

Tony was fantastic. He stayed 3 hours past closing to help me get into the terrain I wanted when he easily could have asked me to come back the next day instead of 5 minutes before they close. I would definitely refer business there and if GMC lives up to its reputation I’ll be back at the end of my lease to get one again