Back In Line Chiropractic

Most of the negative reviews here speak of the terrible scheduling practices and abilities of this place. And sadly they are correct. I bought a Groupon in early November but could not get a date earlier than the end of December.
However, the masseuse was dedicated to her craft, and was great to communicate with. And that is why anyone would go there.
Despite having to wait a long time to get the massage, the actual experience was outstanding.

I bought a groupon on ¹²⁄₈ and called to make an appointment the following day. Got in at ¹²⁄₁₅ for a massage with Viola, Soooo good. She worked so hard to get my back feeling good again that I didn’t even notice noise next door. The massage table is heated witch feels so good and the sheets ware super soft (might be a minor detail to some but I appreciate things like that) anyway the office is just like any other chiropractors office so I don’t see any point to complain here. Especially if ur using a groupon that’s dirt cheap. 5 stars for Viola.

I’ll be honest, I havent even been to this place yet. I got a lving social for Christmas, I waited a bit to schedule, as I just got busy. I called in Mid April, expecting to have to wait a few weeks a I have a tight schedule. I was not able to get until ⁰⁶⁄₂₉. Just received a call from the receptionist that the massage therapist had quit, and she would have to reschedule. I explained that I had already waited over 2 months, and she said she would try to fine me something ASAP. Apparently ASAP in this place in another 4 weeks… Absolutely ridiculous. She wanted me to take a day off work for this. are you kidding me. I’ll stick to my current massage therapist who is fabulous!

My family and I have been seeing Dr. Lee for about 3 years off and on for adjustments. We love the way he communicates and works with us.

My husband just received notification from our insurance that they are over billing our insurance AGAIN! I Had a conversation with Phyllis in jan 2014, that she doesn’t recall regarding the over billing of our insurance. In that conversation, I told phyllis that my husband wanted the adjustment that we were told they charge $ 50 for. Apparently at the end of the adjustment, dr lee shook my husband leg (took 30 seconds, $ 45 additional charge) and told him to stretch his shoulder (took 20 seconds, $ 50 additional charge)! Because of these «extras“‘ each visit billed at $ 145 NOT $ 50, even though we SPECIFICALLY asked they not do this. Because we have not received a SINGLE bill from back in line in 2014, we did not know they were continuing to charge us $ 145/​visit for a FIVE MINUTE ADJUSTMENT. VERY DECEPTIVE PRACTICE. My sister had the EXACT same problem we did with this office!

I should have looked on here before purchasing the deal on LivingSocial. I called on Monday ¹²⁄₁₅ and was told in an annoyed voice that the lady would get back to me when she could — there were too many calls coming in. Tuesday, Wednesday, Thursday — no response to my calls/​no phones answered. I finally get hold of the lady and she tells me that she won’t be able to help me until the end of January/​early February. Then she puts me on hold for 5+ minutes. Don’t go here — with all the bad reviews they just aren’t worth the effort.

Warning. I purchased a living social deal for a massage and muscle assessment. Phoned on Monday to make appt., woman seemed annoyed when I said what I was calling for. She responded *deep breath, «I’m on the other line (took my info) I’ll call you back». Wednesday comes along, I attempt to make appt again as I never heard back. Again, I get an annoyed tone «I have patients, I’ll call you back.» Was able to get a refund by Thursday evening when I still haven’t heard back. I felt like I was an inconvenience to her. Very unprofessional.

Only place I’ve been to that truly honors their 60 minute massage AFTER postural analysis not included. Lacking a little pressure but of course that’s adjustable — just tell the therapist.
I received an awesome massage from Stephanie … not clinical how I usually prefer it because I have a really tight left hip but regardless she was able to massage deeply enough and with good technique that I felt very relaxed afterwards and in control of my muscles… so much so that I am able to hold my posture in place like I just got an adjustment except accompanied by relaxed muscles.

I had a voucher for a massage and neurological assessment. The massage was mediocre. I prefer therapeutic massages because the therapist can target certain areas. I mentioned to Vanina that I had certain areas of pain, and that I’d like her to hit various trigger points. She didn’t respond. Later during the massage I told her she should use more pressure. She didn’t respond. This really wasn’t any different from any relaxation massage I could have gotten at a spa. Meh. The place was horribly noisy, too. The massage room is adjacent to the chiropractic treatment area. Throughout my massage I heard lots of laughter and talking, as well as the «banging» of the chiropractic table. I’m not planning on going back. I’m still on my hunt for a clinic with a fantastic massage therapist who provides outstanding therapeutic massages.

Beware.
We recently ordered two massages/​assessment here through an Amazon local/​Living Social. We general avoid Living Social because of their vague return policies but Amazon WILL refund your orders here when NOBODY returns your calls after several weeks.
Beware.

They use this computerized machine to scan the muscles, which seemed cool at first but pretty much useless. Instead I wanted to have some good massage to relax and reduce the pain. However I could totally feel that they are saving their strength and putting very little effort. I asked for more strength and instead of feeling the good pain, it felt very unpleasant and the massaging was insensitive to my needs. After the massage, I did not feel better at all. My friend who went together felt the same way. $ 80 is a big money to spent and they should put their effort to give back the money’s worth. Overall, the masseuses seemed pretty inexperienced, effortless, and insensitive. My masseuse was pretty kind though. That’s why I’m giving 2 stars.

My massage experience has been rehashed on this page by multiple users: I had a phenomenal rub down from Alejandra that was expertly executed and had me so blissed out I almost fell asleep. She paid attention to the issues I pointed out and got me prepared for my 70.3 triathlon that weekend. However, I could hear every damn word in the clinic along with the loud noises of people getting adjusted. Had I known, I would have brought my headphones.

I purchased a Living Social voucher for this place to get a back pain assessment and 60-​min. massage. On the way to my appointment, I had some car issues as well as got stuck in traffic, and therefore was late to my appointment. I called to notify them (they didn’t answer, they rarely do), when they called me back they seemed fine with me being late. When I got there, I was informed I would only be getting a 30-​min. massage as I was 30 min. late, and I couldn’t reschedule, period. I didn’t even get the back assessment because «I was late». The massage I did get was wonderful, but my room didn’t prevent me from hearing everything going on in the office. I felt like anyone at any time could walk in.
This was my first time getting a professional massage, as well as going to a chiropractor’s office. I understand not backing up the schedule with other patients, but why couldn’t I reschedule? I only got half of what I paid for. Great massage, but horrible customer service. I will never go back.

I had a groupon to this location and was pleased with the deep tissue massage I received from Alejandra. However, the noise in the rest of the office was a bit annoying. Ask for a room farther away from the office if you are looking for peace and quiet.

Massages are great. I had 3. Would definitely go back, but the office was very noisy on all 3 days. Very distracting and not relaxing. The music played in the massage room didn’t come close to covering up the variety of noises.

I purchased a Groupon for a back assessment and Massage. I am still not sure how I feel about the back assessment because mine seemed to be all over the place.
Pro: The massage done by Alejandra (I think) was excellent! She is the best I have found out here so far. She found my knots and released a lot of stress.
Major Con: The massage was done in a front massage room with a paper thin wall. Adjustments and patients talking about their day, their body, and their lives were happening right outside the room. While the massage was good for my muscles, the ambiance was horrible and not relaxing at all. I could hear banging and conversations the entire time.
If you decide to go here, make sure to ask for a quiet room if you want relaxation as part of your massage.

I had a 60 minutes neurological massage, which included the EMG that I purchased on Groupon. Becuase of the Groupon, Back in Line offered me a discounted full body appointment including x-​rays to really narrow down exactly where the tension was. I have been a patient since! The office staff, both Phyllis and Raven are 100% customer oriented and will do anything they can to make sure a customer is satisfied.

I had a 60 min neurological body massage here. Wow~. I loved it. It’s almost same as swedish massage but her massage technique was excellent. I have been many different plcaces for massage. I got one of the best massage from here. It was great massage!

Before I need to explain what happened, I just wanted to say that Marie Rose in an amazing masseuse and I highly recommend her if you’re going there for a massage.
On aside note, they should not have forfeited my groupon just because I accidentally missed my appointment. They obviously didnt care about customer service because they already got paid for it anyway. This was a huge disappointment for me.

Went here for a neurological body massage, which included EMG (which is a scan of the muscles in your back to see where the tension lies). I was amazed since the machine lit up like a Christmas tree when it got to the hot spots of where I was aching. The next step was to stand on a platform while the Dr took measurements of my alignment. What I didn’t realize was this platform held two scales underneath me-​and that I shifted 7lbs of my body weight on my left side! No wonder my lower back kills all the time. Massage was nice-​similar to a Swedish massage to me.
This was my first experience with chiropractic-I’m already scheduled to go back for an assessment with Dr Lee. He’s an excellent chiropractor and answers all your questions in way you can understand and takes the time to listen to what you want to take away from your appointment. Go to see him if you have chronic back pain!