Williams-Sonoma

Good morning William Sonoma,
The purpose of a client facing organization is to maintain the level of professionalism that the customer experienced from the moment they walked into the store, the employee answered the phone or the client completed a convenient e-​commerce checkout.
Here is where the wrong employees become a problem and ruin the entire experience. If your shopping at Williams Sonoma-​West Elm you know you are buying something kind of nice but when you are restricted to delivery only your dependability as a company and the customers entire experience falls on the delivery team.
Well 3 weeks ago we ordered the day bed and yesterday Tuesday June 21^st we received a phone call stating that the bed will be delivered between 7−8am. It was an odd time with only an hour window, which we expressed and the representative confirmed and said yes it’s an hour window the drivers will call you tomorrow 30 minutes before delivery. Now, it’s the morning of the delivery Wednesday June 22^nd 7:30, 8, 8:10 and no phone call. We decided to call and when we did the representative said the delivery changed to 11:30am EST because yesterday they called and we did not answer. Mind you there were no missed calls nor voicemail and the representative said that the line was busy when they called therefore they re-​scheduled.
I am extremely upset at this point and asked to speak to the supervisor and that’s when Michelle, the world’s delight, takes over the call. She immediately begins to raise her voice, with attitude, and say «there is no window from 7−8pm», well that’s not what was communicated, and she said «I don’t know what they told you they called you yesterday and you didn’t answer». I immediately replied with «there is no missed called nor voicemail. She then states «well that’s because the line was busy there is a note here in the system». At this point I am running late for work and now have to explain to an incompetent «supervisor» why this is a huge inconvenience and lack of professionalism, after I said this she actually had the audacity to say «lack of professionalism?». Yes, supervisor Michelle, Lack of Professionalism! Your delivery teams mediocre attempt to communicate is despicable, if you call to coordinate a window and the client is not available you called again, leave a voicemail, send an email, text but you make sure you did your job and leave it pending the client. You do not lie to the customer with attitude and say you have a note in the system that the line was busy, we are in 2016 phones will ring and display a missed calls even if the line is in use. Nevertheless, this is all transparent to the customer so I expressed that. Michelle then threatened to hang up the phone «I will hang up the phone how about that!» and she did so.
As a client facing organization that coordinates and schedules activities for specific times and dates your main source of effectiveness is communication, and if you are doing so it is to be done in a courteous and professional manner. Why you ask? Well since you are provided a service you have customers and in order to keep a good reputation and develop clientele you want them to be happy and how do you do that? Through good customer service. Look up that definition because I would not even hire you at a fast food restaurant. Your level of education is exposed not only through your attitude and lack of professionalism but also through absence of your business ethics.
William Sonoma the fact that most of these calls are recorded or monitored makes this even more disturbing that you retain incompetent employees such as Michelle in a role to oversee employees in a client facing organization. Keep this in mind as a company in world driven by digital technology, we purchased online and our only experience with an employee from William Sonoma who has made this a repulsive experience.
Supervisor Michelle can be reached at 844−651−0615 Delivery to Miami, Fl
Working at 8:15am EST on June 22, 2016. (Read the transcripts)
Order Number: 6 151 761 908 200 Item Id# 6 050 363& 6 045 173
Regards,
Chris Martinez

WEB SHOPPERS BEWARE!
Being a cyber-​shopper I can absolutely warn people away from Williams-​Sonoma as a shopping option. I presumed, based on their retail reputation, web-​shopping with them would be a rewarding experience. Oh, no. Not so. Not at all!
I ordered two fry pans with glass lids on ⁵⁄₂₆. Once I’d placed my order I was informed that a confirmation email would be sent to me. They had my correct email address on their Order confirmation screen, yet no email came. When, six days later, I called Customer Service, they had no record of my email address on file. What?!
The WS website offers you the option of tracking your order through your Web Account. Unfortunately their website is incapable of setting up shoppers’ Web Accounts.?!
Upon inquiring at their «Help» phone number, I find they have NO tech support for their website. Nor are their Customer Service Reps capable of rectifying the situation. (Finally resolved by a Supervisor).
And in the end, when my order of two frying pans with glass lids arrived… no lids were included in the box. WS can’t just ship my lids. I have to return the pans and they will ship out the complete order. Possibly to arrive ⁶⁄₈. smh. That’s a long dang time.
Overall, this was a big FLOP as cyber-​shopping experiences go.
This was my first and LAST order with Williams-​Sonoma.

Came here for an interview and I really like the look and atmosphere of the building. Inside where I waited had couches and pillows of pottery barn products which was beautiful to look at, among the large colorful art piece on the wall. The person that checked me in was very friendly and had a very gentle voice, which came off as really sweet to me. It made me feel welcomed when I arrived. The people who work inside have badges to swipe in order to ride the elevators, which seems really safe to me. As I arrived inside the department, everyone there were so into their work and seemed to know whole lot about textiles. I definitely want to learn more from here if I get the chance. The people here are soooo friendly and I felt comfortable when I got interviewed. It’s a nice place, parking isn’t too bad either!

What beautiful buildings located in the heart of Jackson Square. Ok, maybe not the heart but a close kidney away.
This brick building is beautiful with glass windows surrounding it’s 8 floors and café shops adorning it’s corners. What a wonderful place to work.

If you’re thinking about working for WSI at the Ice House (near the Embarcadero just off Broadway St.) it’s definitely nice working a bit away from the Financial District, but sometimes it’s a pain walking from the Embarcadero Station and the 8 or so blocks to the Ice House. And sometimes lunch is a challenge b/​c there aren’t that many places around here to eat.
Perks about working at the Ice House. There’s a shuttle that takes you to and from the Embarcadero (to save you walking those 8 blocks). You can eat in one of the two goregous parks that are nearby– bring a blanket for picnics. The building is made out of brick which makes it historical-​esque.