Union Bank of California

Trouble with their ATM machine in regards to a cash deposit. Machine accepted the cash but jammed and closed, it returned my card but not the money and no receipt, no proof no resolve either, instead a 10 day investigation and I may get my money back? wow. I asked them to «Fast tract» this and there is no fast resolve. This is money and the speed of the bank is archaic and unacceptable in the modern world we live in today. Hey everyone I found out that the money is now in the hands of a third party that I dont even know or trust! wow! The bank has no keys to their ATM as it is not really theirs but the third (mysterious) party. This is the straw that broke the camels back! I will finally make the move to CHASE BANK where my home loan is anyways. I have been a customer of Santa Barbara Bank & Trust and now unfortunately Union Bank since May of 1990. Sad to end it on such a bad note but it is a sign that this bank is no longer the personal bank that SBB&T once was. The teller even told me that the machine was having trouble recently, why not post a sign to make cash deposits inside? I thought their job was to look out for the customers well being? not at Union Bank, at least not today! Now the wait for my cash begins to fill my mind with wonder…

I’ve been a customer of Union Bank for well over ten years and have never had a problem until now that I’ve decided to use their mobile app. Over a month ago I tried to use the mobile check deposit. I would get to the point where they ask for a picture of the front of the check and then I would get a message saying the connection suddenly stopped working. I tried and tried and could not get past that point. I called customer service and after much cajoling they said that the problem arose after the last update and they were working on it. I could deal with that, everybody has problems. Now, over a month later I decided to try again. Same thing. Get to the taking a picture part and it stops working. I called again and got a ridiculous runaround and when the conversation started to get very heated then I got the same excuse as last time. Yes, we’re having problems but we’re working on it. How long does it take for them to work on it? Methinks they need a new IT team. The only reason I would even use the app is to deposit a check and save a trip to the bank so now there’s no reason to use the app at all. If you depend on mobile banking I suggest using a different bank.

Let the buyer beware !!! No truer words could be spoken when considering who to steer your mortgage loan to. If your mortgage broker tries to move your loan through UBOC don’t just walk away, run the other direction !!! Incompetent, unprofessional and undeserving of your hard earned income.

No matter what banking problems pop up, these people are helpful and friendly. I’ve done all my mortgage loans with them, credit lines, you name it. If I have question, they don’t guess at answers; they research and get back to me. I wouldn’t think of using another bank.

This is still a great branch — but only because of the employees. Union Bank has upped its fees dramatically in the past 18 months — $ 18/​month to service an account for which paper statements are not provided and which is trouble-​free (e.g. no bounced checks, overdrafts, etc)? Very disappointing.

I wanted to change out a $ 20 bill for quarters here today.
Me: Hi can i have $ 20 in quarters
Union Bank: Are you a member with us?
Me: No
Union Bank: Sorry we are out of quarters right now

Ever come home to find you’ve been evicted and all your stuff is on the front lawn? That’s what it was like doing business with Union Bank —
After 8 yrs they closed our business account without any notice — either due to a clerical error or lack of follow through… even as we had been into the branch on numerous occasions.
I didn’t even realize they could do that and we were at the branch before it became Union Bank.
maybe don’t mind if they didn’t want my business, but with no warning — it made me look bad to my vendors and seemed like the least professional way to handle the situation and then to top it off the customer service, and compliance department were rude and unhelpful. Extremely disappointing– would give less stars if possible —
not a bank for the «little guy»

Of all the local Union Bank branches I regularly visit, this location is the best. The employees are genuinely friendly and helpful people. I’ve rushed over here a few times right at the 5:00 closing time and they always let me in even I’m a bit tardy at 5:06pm. I like that they are fast and efficient and don’t get all in your business about the transaction your making (an annoying problem at some other locations). It would be nice however if there was some kind of awning or shelter around the ATM outside, you feel like your out in the open on the public sidewalk when you use that machine.
P. S. general note to Union Bank powers that be: You really need to update your ATM software so that you don’t have to answer that annoying «Choose Your Language» prompt before starting every transaction. In case you haven’t noticed I speak English and I’ve answered «English» at every prompt for the past ten years. Must I keep answering this question EVERY TIME? I can absolutely guarantee that I won’t suddenly choose Espanol one day instead!

Union Bank has always been good to me. Their customer service reps are excellent and everyone at this branch has always been super friendly. There are never, ever lines here.
I would have given five stars, but UBOC branches are so few and far between in Northern California that it’s always inconvenient to go. It would be nice if there was a UBOC ATM that wasn’t attached to a UBOC bank. Just a thought.

If you decide to Bank with UBOC you’ll have to decide what you value most. Is it the amount of time you’ll spend on the phone with them trying to determine what fees they’ve magically decided to add to your account? Or how far you’ll have to walk to find an ATM that won’t charge you extra? Either way, I don’t think the choices are very good.