Citibank

Worst costumer service at a Bank that I have ever encountered. Was trying to make a very low cash deposit and was treated in a very offensive and discriminating way by the teller. She said I had to give them my social security number AND not just my employment but specifics about my job to make a *very low* cash deposit into my brother’s account, and if I didn’t give that information I couldn’t make the deposit. This is Absolutely ridiculous! I called the cooperation number and they said they should not have asked for such information unless I was opening an account or making a high (over $ 5.000) deposit. Why would I give my social security number out loud to someone through a Window with a bank full of people? Absolutely ridiculously and discriminatory practice towards specific clients is what this made me feels like. Shame on you Citibank! Also, don’t bother to complain. They conveniently don’t have a branch manager. Right.

I am very satisfied with the Customer Service provided by Carlos. The only downside is that the branch reeks of a Crab/​Seafood smell that permeates. That should really be taken care of.

Could use more bank tellers. Only one teller. It’s a Monday. Long line with customers being on cell phone while other customers are waiting. Now they are closing on Saturdays. Service could be more friendly. Ready to go to another bank.

I’ve never heard of a Citibank opening at 10am. Citibank already has terrible hours with closing at 5pm. Super annoyed. 10 – 5?! Are you serious? At the very least, update your hours online.

Very helpful staff even if they had some recent turnover lately. Get help from Gregory, Shawn or Ben and your set. Wish they had longer hours but honestly that any bank.

I was a loyal Citibank customer for almost 10 years, about 6 or 7 years ago I started to try out other banks while in the same time Citibank’s service deteriorated. So I closed my accounts with emotion, after all, Citi issued me my first checkbook and traveled the world with me in my early years.
When I decided to close my account and transfer my remaining fund to my new bank, the rep told me to my face that they needed to hold the fund for another 10 days in case I tried to fraud them. I don’t know what gave them that idea that their long-​term customers were out there to «fraud them», I do still remember the insult and deep disappointment I felt at that moment until today. I sold my citibank shares within that same week, since I knew a bank with such front-​end service will take a long time to turnaround.
What prompted me to log this memory today is my funny experience with a Citibank ATM this very morning. It literarily was the first time in 7 years I used a Citi product again, since this ATM is nearby and I needed to get some cash immediately. I withdrew $ 200 and only $ 190 came out since one of the $ 20 was actually a $ 10. at first I thought «oh so nice, they gave out $ 10s for people’s convenience» but after verification, there was only 1x $ 10, not 2. So after 7 years, finally there is proof that it is the bank that tried to fraud me not the other way around.
I logged on Citi’s instant chat and urged them to investigate into this machine or their dispense algorithm so their other customers or users like myself don’t encounter the same issue in the future, the response I got was «this is a known issue but usually resolved within 24 hours and automatically credited to your account». The live chat rep was unable to offer a solution on what to do if the ATM users didn’t hold a Citibank account and did offer me a number to call. I don’t want to spend any more of my time on the phone for $ 10 but I want everyone to know, count your cash carefully when using a Citi ATM, and for all the non-​Citi customers, rule out Citibank ATMs because apparently incorrect cash dispense is a known issue and there is no easy way to get your money back after you have been fraud.
What’s odd!

They need to have a separate business/​professional banking line like Bank of America. That way I (prepared, with all paperwork in order) could get in and get out instead of what I have to go through now:
waiting 15 minutes+ (of work time) to get to a window because of clueless people that have never seem to have visited a bank before and need massive amounts of help with the most minor of transactions or want to cash a shady, out-​of-​state check with No ID. It doesn’t help that the staff have to keep running around to a computer or to a manager for any inane customer question.
At least when Shannon’s (one star for her) there, she keeps things moving but seriously, the rest of the staff need training in out to take care of their business customers.

Great branch to visit and use, nice and efficient. But notice — it’s not on Rhode Island, it is on Kansas. Next to the Starbucks in the corner. Save you the chase around the block.

I never write reviews, and when I think to it’s usually because something sucked, hard. Pleasantly that is not the case here. I needed to deposit two checks in UK pounds so I had to make a trip to the bank. I’d have to say that this Citibank is the cleanest, quietest, friendliest and most efficient bank I’ve ever been to in my entire life. If I were filming a commercial for Citibank, this is where I’d do it. Thanks nice Citibank lady, you made getting suckered on bank fees and a rip-​off exchange rate almost worth it.

Staff here are very helpful. They acknowledge you way before you even get to the teller window.
The place is always clean, neat, and never crowded. There is two ATMs: one located outside and one inside.
There’s a parking garage underneath the building and street parking if you’re lucky.
The location promotes less foot traffic so you never really have to deal with the crowds that typically swarm banks.
Also there’s a Starbucks and Whole Foods near by jut in case you get snackish.

This review pertains ONLY to this location of Citibank.
This Citibank location is the cleanest and friendliest I’ve ever been to. I end up there once every week or so, and the employees go out of their way to be friendly. Always smiling, the cashiers greet me genuinely and when I’m finished transacting they’ll ask politely if I’d like to make any other transactions.
There’s even a manager that floats around greeting people and making sure I get my candy or cookie (yes, they’ve had cookies instead of candy at times) upon leaving.
In terms of Citibank itself, it works fine for me. No huge complaints as of yet.