Tony’s Windows & Glass

No, the guy didn’t even wait for me to arrive. He spoke with my teenage daughter who is a student and we were trying to have screens put on her apartment windows. We were 5minutes away and he refused to wait. He was rude and did not take any measurements. I texted him later and he sent me a new quote which was like three times as much.
Whatever this was two years ago and now he wants to respond. Busness must be bad.

I had a really great experience using Tony’s Windows. They were very attentive, responsive and the quality of craftsmanship was excellent. I had them replace two double hung windows, replace some broken panes of glass and install new decorative glass in our front doors. I would definitely recommend them!

This is one of those businesses that starts out adversarial with their clients. I called and had them come out to measure windows at my business that needed to be replaced due to graffiti. I received a quote via email a day or two later. Upon reviewing the quote, I emailed back requesting the quote be updated to reflect a new frame and anti-​grafitti film. I received an email back indicating that the initial quote was no longer valid if I needed these additional things added. I was told I’d receive a new quote «early next week.» On Sunday, here is the email I received:
We at Tony’s Windows and Glass realize that many of our valued clients are on a certain budget, we respect that.
By past experience we find that when we submit a modification from our original quote, the cost factor is elevated. Our quotes and proposals are computer generated. Revised projects are most certainly elevated from the original project.
This causes a great deal of loss of faith on the part of the client to the point that they report negative reviews in the public media. As much as we try to conduct our business in a fair and ethical mode to all clients, we have concluded that revisions or breakdowns, related to quotes and proposals create certain amount damage to our image.
Our current policy is: If we cannot deliver projects as quoted or proposed, it is best for all concerned to respectfully disqualify ourselves from quoting your project.

We close this wishing you the best of luck.
So just to clarify: If you want to add to your order, or modify your order, too bad! Even if you are willing to pay, quotes cannot be altered… because damage to their image… or ethics…

I have used Tony and his team twice now. The first project was to replace several floor to ceiling window panels for more energy efficiency and most recently to fix 3 windows where the sashes were not staying in place or were stuck.
In both cases, Tony was very clear about what could or could not be done as well as caveats in case he might need to order parts he wouldn’t have.
When the job was executed, the guys arrived on time, were super clean and efficient and got the job done right the first time.
With my most recent job, Adrian and Antonio arrived exactly on time, and fixed the three windows in about 30 minutes! I can’t say enough about how great they are in the work they do. Thanks Tony, Adrian and Antonio!

Left a message at Tony’s and they were prompted at returning my call and emailing a detailed qoute. They were about the same price as another quote I got so, I would have gone with them if I had called them first.
Thanks for your prompt reply Tony’s.

Tony and his crew installed screens in half of our windows. Everything is working great. Now we can have fresh air, keep moscato a outside and our cats inside. Tony is a knowledgable and polite person to work with.

We called to get a bid or at least to learn how to get a bid and had the rudest experience possible. Can’t believe that they would be so disrespectful to potential business.

Tony is super nice, responsive and guarantees his work. My window had to be repaired a 2^nd time due to a faulty balancer and he didn’t charge me as his work was still under warranty.

Frankly I am surprised at some of the negative reviews, although some are clustered around the same date which makes me suspicious. My pockets are not deep, yet I still desire quality work. My husband built a log home back in Ohio after the log shell was erected so we have some familiarity with construction. Our project was slightly delayed. No biggie because Tony had installed temporary windows which people in our building thought was real glass. He was waiting for weather stripping from England which in his experience worked better. Some people want to get the job done and some want to get the job done right. Tony does it right. Two years later, our windows are still great, the cost was reasonable and I would use Tony again. But I won’t have to because he does the job right. Even though we were out of town when he did the job, I had no hesitation. Our place was immaculate, his workers are honest. There is nothing in it for me except wanting to see an honest craftsman get a fair shake. Feel free to contact me through Unilocal if you have any questions. San Francisco is a town filled with beautiful homes and most of these homes do not have Anderson Windows. You need a professional with the knowledge and the patience to deal with these cranky Victorians.

I contacted Tony about a replacing a broken window in my apartment and he was on it! Email, phone and in person– polite, efficient, professional and a great rate (I did shop around a bit). His guys came on time and worked fast and cleaned up. Thank you, Tony!

Tony’s windows and glass… Has done another great job on six windows in my house. As always he provided great service as usual with his high quality standards
Thank you Tony’s windows for being so helpful.

Seemed great at the start but took months and months to get our windows, multiple parts of the order were wrong, and he was totally unreliable in follow up. Delayed our construction and cost us significant $$ to have contractors come out multiple times. If you are ordering brand name windows, use another provider (Tony might be fine for non-​brand name where he does not have to use a distributor).

I want to update my review for Tony’s Windows and Glass because they did another outstanding job for three other windows in our house that face the street. They made replica wood double paned windows to match the existing, including one with an arched top. The results are beautiful, double paned and double sash windows that look just like the originals and work perfectly. They provided excellent service in the fabrication and installation of these windows, and all for a reasonable price..

Long overdue review…
Tony was incredibly helpful. I had some broken window sash locks that I needed to replace but the manufacturer was out of business and no one was making them anymore. I sent Tony a picture, he dug through his inventory and found some pieces that he thought would work. And, since they were missing the springs (didn’t need them), he didn’t charge me! Awesome guy and great at what he does. Need new windows or help with existing windows, call Tony!

I was looking for aluminum corner braces for a window screen frame, and ended up at Tony’s Windows since most of them are plastic now. Tony spent some time trying to find the right fit, and then didn’t want to charge me for the 8 corners that he gave me (though I insisted). Seems like a good guy!

Our house has a heavy steel rounded glass patio door, which was installed on small, poorly welded hinges. One windy day… two loud thuds. We went upstairs to discover a detached door and a scratched curved glass (not broken, thankfully). A friend recommended Tony and he came out right away to examine the situation. He sent people to collect the door and improvise a plexiglass temporary replacement. Strong winds pulled the plexiglass off several times (difficult to adhere curved wall to straight plastic!) and each time, he sent someone to re-​adhere the temporary fix. In a week or two he had the scratch buffed out and welded big, strong hinges to the door. Welding right next to glass can’t be easy! Door was re-​installed, paint touched up, and the door seems solid. Tony was professional and thorough. Will use him again for inevitable future mishaps.

Tony is persistant, committed and sincere. He visited the job site twice to fix a heavy, tilting, glass patio door. The first time was to figure out the issue and second was to fix it. It took us a while to figure out where to source the replacement hinges from and it turned out to be Italy. After weeks of following up with the vendor in Italy, Tony and his team came and got the job done in a jiffy. We didn’t end up using the hinges as the problem wasn’t there — It turned out to be a loose allen screw. He and his team are super talented and communicate regularly. I highly recommend Tony and his service.

I spoke with a guy on the phone. Explained I had two questions: First, did they do repair on the stained glass in an Entryway door and the sidepanels. He didn’t understand what I was talking about. It was when he said «Strained glass», that I said «Stained… like they have in churches» then he got it and said yes.
My second problem was that I have an aluminum frame roughly 5′ by 11′ mounted on a slope in the ceiling that supports six panes of glass. The frame is beat up, and there are a few small drafts coming from gaps between the frame and the glass. Also, we lose a lot of heat through the frame itself.
The guy just didn’t understand, didn’t make an effort to try, and was condescending. He carefully explained to me the during the forty years they’ve been in business they’ve never had a draft come through a solid pane of glass.
I hung up. Tony’s might be great, at least several other reviewers thought so, but he won’t get a stab at my business because whoever answers his phone is a boob. If that’s reflective of his business as a whole, I don’t need ‘em.

Responsive on the phone initially but went downhill from there. I’d committed to him to do retail plate glass replacement work, he agreed but he didn’t communicate back how he worked and his needs.
After several days of me calling him to go forward including him submitting a 2^nd bid because he actually measured the job, he withdrew.
Can’t recommend him.

I was looking to replace a window in this Victorian apartment we rent. We had broken it and the landlord were not keen to be bothered replacing it for us. I made some inquiries and was quoted $ 200 (not by Tony’s) for them to do it, or about $ 30 for the glass.
A bit more searching turned up Tony’s.
I went to his garage-​come-​window-​workshop and asked him in person for a quote. He told me that he was far too busy to do it himself but he would sell me the glass for about $ 30. He also told me that I had to be very careful measuring the hole as if it were too small then it would be useless (obviously) and if it were too big then he would not be able to trim small parts off it the glass make it fit.
He suggested that I bring in the window and he would do it for me. I said that I had no clue how to get the window out. Joking, he said he would have to charge me a million-​dollars to show me to how to take it out myself. He then produced a small window from under a bench and a bunch of tools and demonstrated to me how to take out the window myself.
It took me about 20 minutes to get the window from the frame. I then walked it to his workshop. With obvious skill and speed he spent a good half hour repairing the window, cut the glass to fit (my initial measurements turned out to spot on… just saying), fitted the new bit of glass and pinned and sealed it in… all it while we chatted in the sun.
He then charged me only $ 30 for the whole job! I went home, refitted the window and it now looks better than it ever did.
What a hero Tony is!
The moral of my story; forget the big boys, the small business local craftsman is always better. If I ever break a window again or, as it happens, need the windows all replace on a skyscraper, then I know who I will be asking first.