Rug Masters

The company has two locations. They cleaned several large and small hand knotted persian and turkish carpets. They also cleaned a machine-​made carpet. All of the carpets were returned in excellent condition! I did give them a challenging project, which was an 8×10 carpet purchased on craigslist ($ 100) which had some stains. All of the stains were removed except for one which is under an end table now. I really enjoyed learning more about the different carpets I have and how to care for them. They really have a passion for all carpets (turkish, indian, persian). They also trimmed the long fringe on a few of the carpets and made some pads (the best pads I have!). If I ever need another carpet I will definitely take a look at the ones they have for sale.
It was tough work removing the rugs and reinstalling them after, so I really appreciated that they do the heavy lifting. The cleaning was done in less than a week and I was able to use a coupon.

They cleaned 3large handmade wool /​sillk rugs pet stains .the rugs came back clean in pristine condition. super customers service! They have repair other rugs for me as well. Thank you for taking excellent care of our rugs

They did a wonderful job re-​dying and cleaning our badly faded rug. Very good attention to details and beautiful work, done with lots of heart. We hope to not need their services again too soon, but if we do, we’ll be back. My only complaint is that there was a slight issue with communication around a delay of several weeks (while they located the right color dye). However, the work they put into matching the dye color perfectly really paid off! Wonderful work and we are very satisfied.

Jay and is family are the best. We have used them for three antique rugs. They are very knowledgable and care about their customers. The attention to detail and service is second to none. And pricing is very fair.

We were gifted some beautiful rugs previously owned by a family with pets. I’m allergic, so we took them to Rug Masters to be cleaned. Not only did they kindly turn them around in a week, so that we could have them for a Thanksgiving party, but they got rid of all signs of the previous owner’s pets. The rugs look and smell terrific! They also repaired one of the rugs and gave me some info on its provenance. Very kind and professional owner. Great experience and we will be back.

These guys did a GREAT job cleaning my very-​pale gray wool rug purchased from Room & Board. After 4 years of heavy use and multiple food, dog and cat incidents I was embarrassed at how dirty this thing was, but they made it look almost brand new! The price was reasonable, the turn-​around was only two weeks and customer service was lovely. Thank you Rug Masters, see you again in 4 years!

Had 2 wool runners and 2 wool rugs that had been sitting in the basement for 2 years while we remodeled. Rug Masters had them cleaned in 2 weeks at reasonable prices, even fixed one of them w/​o charge. I am impressed because I didn’t like those rugs before when they were all matted, but now they are gorgeous, shiny and fluffy. Parking is problem, as there is no legal parking up front and they don’t have their own parking lot. There is paid parking lots, but does not work when you are carrying heavy rugs. Need to do a quick drop off/​pickup.

This was my first experience with Rug Masters, and the name does say it all. I agree completely with previous reviewers who praised their amazing cleaning and repair services along with their general and helpful knowledge about rugs and rug care. After an extensive and expensive (down to the lath and plaster) kitchen remodel the house was a mess. Looking to save a few bucks I called around and liked Rug Masters price. And that includes pick up and delivery! Jay dropped off our 4 rugs today and they are gorgeous once again — repaired as needed and brightening up our rooms with resurrected color. We are happy campers.

My wife and I were so happy to find Rug Masters. We searched for months to find someone who could repair our hand-​made Persian rug which had water damage. We thought we had ruined this artifact for life. Others would not touch it because they did not have the required expertise. Rug Masters did a truly amazing job restoring this beautiful piece of art and giving this rug its life back for many years to come. They are artists themselves and love what they do. We are in awe of their work! Hands down – we most highly recommend them! Dave & Socorro.

Good cleaning and excellent service. Really nice family run business.

Rug Master Cleaning and Repair does excellent work in both cleaning and repair. They have cleaned my rugs since 2006 and the results are always terrific. We have a large white rug that fills the living room and has furniture on top of it. They pick the rug up and bring it back, including carefully moving the furniture. The rug always looks like new.
I recently inherited some fine Oriental rugs. When I brought them to the shop for information, the owner Jay knew the time period (1890s) and village in Iran where they were made. We discussed the value and a reasonable course of action for these old rugs in need of cleaning and repair work. We started with cleaning, and with just that that the rugs all looked much better. For one rug, which was in fairly good condition but not valuable because it had been cut, I choose minimal repairs – bind the edges and reknot the few bare places. I now have it hung on my wall where it looks gorgeous! The largest of the rugs needed substantial repair to be returned to beautiful condition. Its base color is a rich brown made of camel’s hair, which Jay ordered from Iran. I decided to have most of the bare spots reknotted, which is slow, by-​hand work with the camel’s hair and wool, which they also dyed to match the original colors of the rug. They also bound the rug and exposed the fringe. The result is spectacular! I am now enjoying this beautiful rug that I grew up crawling upon, restored to its original condition, and occupying a prime spot in my living room. Thanks Jay!
I find Jay and all the the employees to be warm, helpful, and honest. Their work is careful and well-​done, and the price is a good value. The biggest repair project took a long time, but was well worth the wait. I believe that some of the other Oriental rug stores in the area bring their cleaning and repair work to Rug Masters, so save some money by going to Rug Masters in the first place. I recommend them highly!

Really friendly and straight shooting guys. They gave me good deal on a cleaning and pet-​odor removal, and mended some tattered ends so that they were indistinguishable. Iraj and Shariar are always smiling and very helpful. The rug was ready when they said it would be. I couldn’t ask for anything more from them!

Rug masters are amazing. They are very, very educated about rugs. They did a fantastic job cleaning the rug and are very prompt. Highly recommend them.

So glad I found Rug Masters! After (mumble mumble) years of use including multiple cats, my rug now looks and smells like new. Jay is super helpful and provides pick up/​drops off, which was incredibly helpful because I can’t lift the rug by myself. He also gave me tips on the best way to spot clean and how to position the pad to prevent bunching. Pricing is very reasonable. Because the whole process is done by hand, it can take a little while, so plan ahead if you need it done by a specific date. Rug Masters has locations in SF and the East Bay.

These guys did a fabulous job with 3 of our rugs — 2 Karastan wool carpets, and one fine Persian wool carpet. We had two of the rugs cleaned at the Berkeley location before moving to SF in November. When we needed the third rug cleaned, I searched SF and was so happy to find they had opened a new location in SF! They don’t use chemicals on the rugs, their pricing is very competitive (lower than others in SF), and the rugs look new. They are very communicative via email and completed both jobs in a timely fashion. They obviously care about their customers, and appreciate the rugs that they work with — they educated us on the symbology of the Persian rug, and recommended care instructions for all 3 rugs. 5 stars!