Ocean Sash & Door Company

I am a General Contractor with over 25 years in business. I would not be in business if I treated my clients in the manor these people do. I prepaid for replacement pair of arched windows for a clients home. I was promised 2 – 3 weeks, the front of my clients home was boarded up while waiting for the replacements. More than four weeks later the window were ready. We installed one window and then could not get the grids to line up on the 2^nd window. We then put a square on the window and found the grids were all our of square on the 2^nd window. The power denied they would do that. I took them back and saw for themselves. Both windows would need to be remade. Promised 2 weeks replacement time and to be moved to the front of the production line, I received the call 4 weeks later they were ready. When I came to pick them up, one of the arched panes of glass was broken. They stated it would be another week. Two weeks later they were done. They would require hours of work by the painter, as they did a poor job with caulking filling nail holes and finishing the windows. When I asked for a discount as I had 18 hours of my time and my crew time wasted taking the windows back and fourth from SF to Burlingame, trying the initial installation and removal, I was given a bunch of excuses, BS, told they lost money rebuilding the windows and would get nothing but the windows. Nice way to treat your clients! You will never see this contractor there again.

My window sash was rotten and need to be replaced. I phoned Ocean Sash and Door and Mike said to bring in a sample of the trim and angle. They cut the replacement sash perfectly and in the process, this DIY homeowner was able to make the repairs to the window. It was mind boggling how great the service, product and price were. I rate it 10 plus out of 10.

I entered Ocean Sash looking for an entrance door about six months ago. Mike York waited on me — he was very informative and helpful in explaining the detailed work of the door we selected. Months passed and no door, partly because of the delay from the manufacturer and the Oakland dock strike. My frustrations mounted and I called numerous times, but Mike did not react and instead was pleasant and kindly explained the circumstances.
When the door arrived six months later, it turned out so beautiful that all my frustrations melted and I was happy that I waited.
Joseph Badra installed my door. Not only is he a good contractor but has an incredible eye for color, aesthetics and detail — a rare combination. He gave me all the explanations necessary for the door. I am impressed both with his straight forwardness and his detailed work I intend to call on him again if I need any work in the future.

Kyle and crew are great — helpful, fair, and locally owned and operated with a ‘Let’s get ‘er done!’ attitude.
They are great neighbors, too.

I spoke with Mike who was extraordinarily knowledgeable, helpful, and informative. He gave me a quote over the phone and helped to spell out the different options. He gave me advice on a wide variety of questions I had. I’m not a customer yet, but plan to be. But I couldn’t help giving a review since Mike gave me just the info I was looking for. I called several other shops and left messages, but none of them have called me back yet.

this is to the customers who had a negative experience: Let me handle your purchases in the future for a reasonable fee. Because somehow I must have used the correct approach, used the correct drawing and used the proper words and expressions — and received a high quality window. Most important, the management allowed me to talk to the window maker «Kelvin» and his supervisor «Saul» in the shop.
Those two gentlemen were very accommodating and friendly + understanding of what I had in mind. The staff in the office, from the first contact with Kyle through Mike and Wayne York as well as the wonderful secretary Ann have made me feel that the old standard «THE CUSTOMER IS KING» is still alive.
I do have to say that I removed my old sash and installed the new one myself. So I cannot speak for other contractors. I don’t hire them unless they can prove to me that they can draw and show me on paper the work they are about to perform. That I pass on the folks who may have had complaints about contractors. I had contractors come to the house who didn’t know how to draw a sill detail.
The business office reflects the nature of woodwork. Some customers find signs of dust objectionable. I don’t expect the establishment to appear like a perfume shop.
I love the new window sash by Ocean Sash & Door very much. The price was most reasonable, too.

Very nice guys. (I primarily worked with Kyle, the son of the owner.)
It’s clear they are very skilled and do quality work.
The price was very fair for what they did for me (modifying a french door.)
Only advice I’d have is to really make sure the details are very clear and communicated to those doing the actual work. Two examples:
— I didn’t clearly specify which direction I wanted a dog door mounted in, and the craftsman just assumed that one side was the exterior and mounted the dog door in the wrong direction. I had to do a tiny bit of drilling to get the door to line up cleanly after reversing the direction myself, but it wasn’t a big deal.
— I also asked, if possible, to save the metal spacers between the glass lites they were removing in case I wanted to undo the process, but they didn’t seem to offer those to me at the end (not a big deal.)
Finished product is beautiful!
Thanks to their team!

This is one of the old time SF shops, where it’s almost all people in the family that work there. They do very nice work, and all that, but… after we had Pre-​Paid for our order of over 6000 dollars worth of new windows, we got a rude voice mail from one of the sons, saying that they would not release the new windows to our contractor because we needed to «pay up» first.
Huh? We had already paid for the Entire Order, so first of all, he was in error about what the status of our billing was, and secondly, the manner and way this person acted on the voice mail was Super-​UNProfessional. In fact it was totally rude as I said before.
I know, not everyone is blessed with good manners, but don’t take my money and then act like you are doing me a favor or anything.
Won’t be handing over any more of our hard-​earned cash to these «good old boys».
Their mama should sell the business and retire to the Bahamas, let someone with some decent manners run that place.

Great Turnaround time & Custom work. Attention to detail. Thanks Martin for the suggestion! Curved Sash’s look great.

I could have written this review a year ago when the new windows throughout the house were made and installed. However, I am a pessimist, and thought something might go wrong with the windows when the rains came or months went by. Nothing bad did happen, though, and Ocean Sash & Door deserves to be praised for their work!
We had six windows replaced and three more redesigned and installed. Mike came by for the estimate, and he did an excellent job explaining what he needed to make and how much it would cost. His estimate was less expensive than the firms that advertise on radio or have booths at Costco. More importantly, it was obvious that Mike knew and loved windows. The reps for the other companies were selling windows, but I got the feeling the next month they might be pushing car insurance or appliances. They were salesmen while Mike is a craftsman.
The windows delivered are well made, and the installers we picked from Mike’s recommended list did an excellent and quick, on-​time job. The windows have worked well, keeping out the noise, opening and closing without a problem, and just generally functioning without a problem.
Here’s the deal, though… Ocean Sash & Door makes windows. They do not paint them, and they do not install them. We had to hire separate contractors to do those two jobs. Ocean Sash & Door made it easy to find quality contractors to do that work, but you are your own general contractor when you buy from Ocean. And, I didn’t realize what I was getting into (I didn’t know we would have to find someone to paint them until it was almost too late.)
If I had to get more windows, I would go back to Ocean Sash & Door. The only thing I would have liked them to do differently is tell me, the end-​consumer, that I’d have to have both a painter and installer. I think they are used to dealing with contractors who already know this.
Overall, Mike and the other people at Ocean Sash & Door were real and knowledgeable. It was a pleasure to deal with them… unlike the fast-​talking and vapid reps from the big firms.

I had to change a broken glass to a cabinet door. Other places were more expensive and needed two/​three days.
They did it for half the price and in few hours.
They were nice and accommodating.

we recently purchased a custom entry door from Mike. The door is finally installed and ready to use. We absolutely love the way it looks. The craftsmanship and precision of the finish is stellar. Mike took a picture of another door we like and made sure it was reproduced to our liking.
Keep in mind, when purchasing doors and windows there are hundreds of design variations that must be specified. So don’t expect exactly what you want unless you specify every particular detail. If something is not specified an assumption will be made by the carpenter. Thus, I recommend you are very explicit in what you want. You will definitely receive a quality product at a good price.
The door was installed by Joseph Badra at Bluefox Construction. I HIGHLY recommend Joseph. He was very personable, incredibly detailed, and skilled. He was not the cheapest quote we received, but the extra money was worth every penny. Joseph will ensure you get everything you want and that the installation will be perfect.

Solid company with exceptional staff. Their professional attitude is coupled to an pragmatic but catering nature; your idea becomes their goal. Glad these guys are around.

I had two pieces of laminate glass cut here, one in 2007 for an exterior door window, and the other in 2008 for an exterior window. Both times they did fast and excellent work and also had the lowest price. I’ve also come here several times to buy Acme sash balances (which let one raise and lower the window sashes. They always had the ones I ‘ve needed in stock, which is nice.
I called them a few days ago to get another piece of laminate glass cut to repair another broken window, but the price had doubled since 2007. So I called around and found a better price at Theisen Glass, and went there instead this time.

This review is for their best value for sliding mirror doors. I have them in my house in SF and they look stunning and are performing excellently. I haven’t experienced any problems with this company so far.

This guys get three stars but only because they refunded me in the end, which is definitely to their credit. Besides that, I had a very bad experience here.
The story: I ordered two screen doors which ended up coming in too large a size, which I guess was a miscommunication. They did accept them back to cut them down a to size, but then took over two weeks to accomplish this simple task — then cut them to the wrong size AGAIN. Then the exact same thing happened YET AGAIN — they came back too big still. Finally, someone from Ocean Sash came over and measured the opening, but then cut the doors too small, so they let bugs in.
In the end, the project took over a MONTH AND A HALF for screen doors that don’t fit.

These guys have made 2 large scale pieces of glass for artwork, 2 smaller mirror tops for trays and they just went out of their way to help me on a project that didn’t benefit them at all. I’m not sure why there are so many negative reviews here. The people are a family and very friendly and helpful. Their prices are very very good, lower that other places I got quotes from.
All of the pieces were done on time. There is a driveway you can pull into to pick things up as long as you aren’t lingering.
They are not super modern or anything (i.e. they still use a cash register rather than a computer) but i don’t care about that stuff.
I will be using them again for any other needs that come up and they always do!

I need several windows replaced in my home and was recommended by not one but two contractor friends of mine. Being the smart consumer I am, I checked several other shops for quotes on the project and Ocean Sash was able to beat several other shop’s prices for what I was looking for. Mike from the front office was very competent and knowledgeable, after all he told me his father ran the shop before he took over.
I dont know what these one star reviews are about, because this has been opposite of my experience.
I will be referring anyone in need of glass, window or door services to Ocean, Sash.

I don’t know understand why there are all these negative comments about Ocean Sash and Doors because I had the complete opposite experience. It just goes to show it’s important to get all the facts and to do your research when you decide to get custom windows made.
I had to have a unique glass window insert replaced into my custom mahogany front door and I called a number of glass specialists in the Bay Area and found Ocean Sash and Door to be the most efficient. They were also highly recommended as a long standing business by a major door company sales representative in the San Francisco area.
From the moment I called them on the phone, they knew exactly what was required to replace the glass. The other glass companies would keep me on the phone for a long time discussing how they think they would handle the job and I just didn’t feel 100% comfortable with them. Mike and Peter were so helpful over the phone that I went down to their store and showed them my glass frame and pictures of what I wanted. They explained in detail how they would replace the glass insert and I felt reassured that they knew their business and they did.
They ordered the glass directly from the manufacturer which saved me time and effort. The other glass companies wouldn’t do that for me since I didn’t buy the door from them. The glass arrived quickly and they inserted the beautiful glass into the door frame within 2 days and now my contractor can nail it into the door.
Looking at their prices, it’s very reasonable and very competitive to other places and definitely several grades up from Home Depot and Lowe’s.
From this experience I would definitely use them and recommend them for any custom window and glass work. Shop around and you will see that they are very competent.

The only way to describe Ocean Sash and door is the following adjectives: dirty, dingy, dusty, old, unhelpful, arrogant, misleading, vastly overpriced, no parking and a waste of time. So, how can these people still be in business? I just don’t get it with all of the options on Bayshore. Don’t waste your time on this place.