The Orchard Hotel

Stayed here for two nights (Wed and Thurs). Parking is $ 50/​night so total bill came to around $ 800. No hot water any of the nights, told front desk but all they said was ok we’ll look into it.
Rooms smelled old and slight hint of smoke. I would stay away. If you have other choices go with those.

Best hotel I’ve stayed in during TCT by far. Walking distance to the moscone center. Front desk staff is kind & helpful. Easy to catch a cab to biggest attractions. Alfonso was great. The rooms were small but immaculate. The temperature in the lobby does run a little hot. Within walking distance to the large shopping square (the name escapes me right now). I would highly recommend this hotel when staying in the city. Say hello to Nathan at the front desk & Alfonso the door man for me!

Found this on hotwire, and snagged an awesome deal. Regardless of the lower cost per night stay, I would still give this hotel 5-​stars. Very clean and spacious hotel rooms, as well as very large bathroom! The lobby staff was ALWAYS polite. Coffee/​water/​tea in the lobby (coffee not during the early mornings though). The bell hops were very nice and accomodating. We dropped our luggage off before check in since our flight arrived early, and we left our luggage there for a few hours after we had to check out (our flight was at night for a red-​eye back to the East Coast). Located in Union Square, close to all the shops!

I Really like the stay here. Even though it was $ 500 a night which was pretty pricy, the room was beautiful and really clean. The most important thing to me was that the bed was comfortable, the bathroom was clean and big & it was located near the main attraction also customer service was really kind.

Well Collin, as a matter of fact we do not. Only because it is pricey and we saved to go and spend 4^th of July weekend with you because we had never been to the city for the 4^th. So like I said, we saved and budgeted our money. We had actually planned on having a nice dinner that night. But, because of the over priced parking fee, we had to eat at McDonald ‘s. This was sad for us, but what could we do, we were already there and had no choice.

First, there are two hotels –Orchid at 665 Bush and Orchard Gardens a couple blocks downhill but also on Bush. The pictures shown here appear to be mostly if the latter one — at least with regard to lobby, bar, and street entrance. I walked past it but didn’t go in. The Orchid Hotel at 665 is a smaller lobby, but very nice rooms. Everything was clean, modern, functioning, and well thought out. A tip — if you plan to sleep in, be sure to use the «do not disturb» sign — I didn’t the first night and seemed to have housekeeping knocking every 20 minutes. After 6 or 7 awakenings I gave up. On the other hand, used the sign the second evening and took it in around 9 am. Room still hadn’t been cleaned at 2. Housekeeping staff very good at cleaning; just a bit persistent. One of the best deals you will find in the union square area — I’d definitely use them again! Just use that «do not disturb» sign!

Made $ 400 reservation at orchard and when arrived said they had no room and they had transferred me to Cornell. It’s horrible, crappy, mold smelling hole! Mismatched parts on old toilet and claw foot tub (not to be quaint just old). I have meeting in morning and my clothes are going to stink of mildew and no ac only open windows viewing pipes. Orchard screwed me royal!

For this price I would expect a clean place to stay. such bs from this shittee place we will never be back. sick of the sheit when they quote one price for parking and charge more when you get there, and the a-​hole owners having their fancy cars blocking the front all day so you can’t pull up for valet
Screw this piece of sht place

Clean and excellent service! Great value. Good part of town and easily accessible to shopping BART and restaurants. Would definitely stay here again.

I’ve stayed in a fair number of hotels, and this place is by far my favorite. My room was spotless, very spacious, and the bed was comfortable.
Location cannot be beat. It is 2 blocks away from Chinatown’s gate and the Hyde-​Powell cablecar stops right on the corner (Bush & Powell). You’re also walking distance to Union Square and Grace Cathedral.
The staff at this hotel was absolutely amazing. They were friendly and helpful. I lost my phone in the Lyft ride and the doorman was right there to help me. Everyone was just so nice!
If you want a moderately priced hotel that is well located I highly recommend The Orchard (not The Orchard Green btw). The area was also pretty safe for The City. I am woman traveling solo and I walked around fine at like 10pm in a 3 block radius. Anything farther that 2 – 3 blocks I would walk with someone or take a cab (or Lyft Line).

Great place to stay, comfortable beds, nice TV, very nice size bathroom. Very convenient to Union Station and the trolley. very close to Chinatown and lots of shopping.

We LOVED this place. Honestly the staff was amazing, helpful beyond expectation and so kind. We booked this hotel about 30 minutes before arrival and had no idea what we were walking into. We were so pleasantly surprised. The room was perfect for our family of 4 (2 kids). The location was great. The room was quiet and we all slept very well. My family agreed that we will stay here again in the future.

Left room at 10:00 in the morning. Not made up when we returned at 3:00. ATTITUDE stinks as if it was our fault. Housekeeper said she was too busy for us.
Avoid this place as if it were poison.
Only black stares from front desk as if they did not understand English..

I was very pleased with my stay. The manager Bruce is a gem and took good care of my needs. The only difficulty I had was with the wifi during my stay. From the doorman to the bartender to the front desk staff… They were all very helpful!
I look forward to my next visit!
Update: It turned out that the wifi issues previously reported were actually a computer related issue… And not related to the hotel at all.
Great place to stay.

I booked Orchard through Expedia’s Hotwire-​like section where you only know location and stars, cross your fingers, and book a non-​refundable reservation without knowing the hotel’s name. I ordinarily wouldn’t do this, but I was booking a couple of weeks before Dreamforce (135k attendee conference) and nice hotel prices in the area were about $ 800/​night. The Expedia deal was about half that so I pulled the trigger. I’m so glad I did because I’m guessing my hotel experience was nicer than a lot of the $ 800/​night ones. I have nothing bad to say about my experience — the staff are helpful and so nice, the location was great for getting to anywhere you wanted to go in the city, rooms and beds were very comfortable, and the hotel itself was charming with a lot more character than the big chains. I would definitely stay here again, and book it on purpose next time!

My husband and I booked this hotel last minute to spend some time with old friends in the city for the weekend and run Bay to Breakers (we’re living down in the South Bay). Since booked it last minute (around noon day-​of) through a 3^rd party service, which meant (although not obvious) that the ROOM was reserved although the type of room was not. Thus, we thought we were booking a king room but we actually got dealt a room with two single beds in it. We went back downstairs and they were able to — thankfully — get us into the king we wanted and reserved.
Reservation fiasco aside, the hotel was pretty good and standard. I’d say the 4 stars is more for service and location over amenities. The doormen are probably the kindest people you’ll ever meet (I actually used to say hi to them every morning walking to work when I lived there!). We were on the 9^th floor and it was surprisingly quiet. Almost too quiet for us because we really like city noise, but probably amazing for out-​of-​towners. Room was clean but a little dated, came with turn-​down service, good bathroom products, lots of towels and a nice desk and mini bar.

I booked this hotel for executives for a week-​long business conference the week of Jan 13 – 17, 2014. Their feedback:
Positives — great location, friendly staff, good for breakfast meetings (even though it was understaffed and the service was slow)
Negatives — too loud (because of trash pick-​up and in general), slow wifi, no fitness center, the bar/​restaurant isn’t open after hours, limited internal resources
No feedback on the sleeping rooms.
We won’t be using the hotel again due to the noise. That was the biggest complaint. From my perspective, the staff was very helpful through many exchanges to arrange the board meeting and the sleeping rooms. Too bad we won’t be back. It was a great location.

One star for the excellent location, one for friendly lobby staff, and one for comfortable beds. It was nice of them to let my drunk friend in when she lost her hotel key — but why was the hotel lobby closed at 2 am anyways? I thought it would be staffed 24 hours. Unfortunately, I would not pay the full $ 275 for a room here (pricelined it, and it still didn’t feel worth the $ 175 I paid).
I’ve never heard of a hotel having twin beds instead of fulls! How the hell are four people supposed to stay here? There are barely any amenities to make up for the pricing otherwise. The floor was a bit dirty too, as my feet were blackened when I walked around barefoot.

It’s hard to beat this place for the money. You could do a lot worse at comparably-​priced hotels in the area. It’s not the Westin… but it typically costs less than half of that.
We found the place to be clean, with spacious rooms and a few noteworthy extras: superbly helpful staff, wineglasses in the room, free newspapers, free wifi, and a minifridge. On the same block, there are two good restaurants that are both open late, a good little bar, and an awesome more-​than-​convenience-​but-​not-​quite-​a-​grocery store open until midnight.
As others have noted, the garage at Sutter and Stockton is a convenient, and less expensive place to park.

I was here for a visit in October 2012.
The first room they put me in had a distinct smell of mold and mildew. I found the source of the water leak, walked out of the room, and asked them to place me in a different room. Which they did. And it still smelled, but a little less. When I was escorted to my second room, the front desk employee held the elevator door open and shouted to another employee, inquiring about happy hour and the amount of drinks to be had later. Yeah, not professional.
The bathroom tile was still moldy, but not as moldy as the first room. I was outraged at the price of this hotel based on the (lack of) amenities and cleanliness. When checking out, I asked for something that could prove my stay as I was there for a conference. Apparently that was too big of a favor to ask. I ended up getting what I needed, but the employee was rude, and didn’t even ask how my stay was or thanked me.
I will never be back; Travelocity should be outraged at calling this hotel more than 2 stars.