San Francisco Marriott Union Square

I travel a lot and stay mostly at Marriott brands. This hotel is a bit disappointing.
This feels like a regular 4 star Marriott, not a JW Marriott. The walls need to be painted and the carpets are old. It just needs a facelift. The hotel facilities and restaurants are average.
But its clean and the staff are very pleasant and professional and for the price it was worth it.
The surrounding location is union square and it could be great because it has excellent shopping with stores such as Burberry, Saks, Macy’s, etc and restaurants such as Mortons. But directly outside these stores and restaurants the streets are filthy and smell bad because they are filled with garbage, homeless people, drunks and drug addicts, so it makes what could be outstanding, very unpleasant.

For the most part, we try to only stay in Marriotts… the beds are comfy. This Marriott is located in the perfect spot if you are looking for a weekend of shopping and dining.
Our stay was as expected, very comfortable and the staff was very friendly and helpful.
Rooms are clean and the beds are comfy. The only complaint is the size of the bathroom. Very small.
One thing I always enjoy is the little Market that all Marriotts have… not this one.
Location…good, staff… good, bed… good, the room… nothing special.

Got a fantastic rate here a few days before Christmas. It is in an amazing location. The staff was incredibly helpful and friendly, like everyone there, literally. The room we had was phenomenal. The water/​city view was unbelievable. The window curtains opened quite wide making it completely breathtaking to look out in the morning and evening over the lights.
The only complaint I had was cost of parking. It was pretty high, but it is SF. You could park a few blocks away for 60% the price and walk. Oh well, still worth it to be so close.
I’d stay here again in a second and recommend anyone else to as well.

The hotel and room were nice and clean and staffs and location were great. There were 2 things that disappointed me while staying there, though.
1. My car has power lift gate and I told doorman on duty numerous time not to touch it while in operation. He kept ignoring it and tried to close the rear hatch manually. It caused the rear hatch to stop working temporarily and almost broke it.
2. The front staff suggested to request my car to be brought to valet about 30−45min prior to departure. I requested about an hour prior and still took the valet person about 1 ½ hrs to get it to valet. I understand SF traffic can be very heavy and there was construction going at that time, but an 1 ½hrs?! When I stayed Omni San Francisco which is located a few blocks away from Marriott Union Square, it took them less than 30min, with heavy traffic, from the time I requested to the car be at their valet.
I may have had a bad luck with those service so I will give it a try again but if the service is the same, it would be time to stay at another hotel in the area.

As someone who has stayed in Marriotts all her life, I particularly love this one! I’ve stayed here a couple of times now — and this last time was no exception to my experiences in the past. Very friendly staff, check-​in took less than 5 minutes, & we had access to the (I think) 17^th floor with the free little snacks. I took my MCAT the next day so staying somewhere where I could relax and not have to worry about anything really was great. I look forward to staying here again!

We had a fantastic weekend stay at the hotel. Many of the rooms have stunning views. There are 30 floors with conference rooms on the top floor. Try to stay as high as possible because your view will be that much better and you will distance yourself from the street noise. The location is great — across the street from Starbucks, one block from union square, a few blocks from China Town and BART, and quick access to cabs and über. The hotel staff was very friendly and helpful. I want to give particular thanks to Miranda (wrong spelling?) at check-​in, Diana, and Tuan (Bell Hop). They went out of their way to be friendly.
The décor of the rooms are modern. They were very spacious (much larger than other SF rooms at a similar price point) and clean. We had a down mattress pad, down comforter and pillows. It was an amazingly comfortable bed. I upgraded the wifi connection at $ 16 a day to their highest speed and had no problems streaming everything I needed. We had both a junior suite and regular room with 2 queens. We entertained in the junior suite with ease. Everyone loved the view! The junior suite room number was 2218.
Parking is pricy, but there is less expensive parking within a block. It was $ 41 a day at 450 Sutter and you have in and out privileges.
We had breakfast at the hotel Sunday morning. There was a buffet for $ 24 a person or you could order individual items. 2 of us had the buffet and the other 2 had a smoked salmon breakfast for $ 16. The restaurant was quiet and had nice service and good food. We did not need a reservation. The other mornings we purchased breakfast at Starbucks and had it in our room and enjoyed the nice view of the city. They do provide a coffee maker in your room if you prefer.
Overall, I found the hotel to be a great value for San Francisco.

Very glad we stayed here — it’s a nice hotel, not super high end, but I don’t travel to spend time in hotel rooms, and this one was much better than most. The price was pretty good, especially considering the location — centrally located, walking distance to all kinds of shopping and restaurants, and a quick cab ride to much of the city.

In real estate, it’s location, location, location. This place delivers on location. Just a block from Union Square, just a short walk to China town and several blocks from a Metro stop. The hotel itself was nice but small. The staff was friendly. At nights, they make you use your room key to enter the hotel. Price is high, but you’re in the middle of the best city in the U.S., so deal with it. It’s still cheaper than a NYC stay. When I come back to Frisco, I will consider coming back here due to its proximity and cleanliness.

One of the best hotels in Union Square. Here’s why:
— good price compared to other options
— clean and newly built
— staff is courteous and friendly
— concierge is accommodating and will let you check in early or check out late
— the restaurant downstairs has amazing food and reasonably priced.
If you are looking for a hotel with more of a historical character, you might consider elsewhere. We wanted cleanliness and comfort.

We had a really good experience staying at this Marriott. I really enjoyed it!
The service was good and quick and the rooms were really nice and clean! There are great views from the windows.
The hotel food is surprisingly very good and quick with great service!
There is valet parking right in front of the hotel and it is easily accessible.
The only two complaints I have about this Marriott is the wifi was poor and when you call in to get your car from the valet it usually takes about 15 – 20 minutes for it to arrive!
Our overall stay here was really good but not absolutely phenomenal.

We stayed here recently.
The place is really nice. The workers are friendly, and very helpful! The location is fantastic, its only 1 block to Union square, and 1 block from Chinatown. There are many great restaurants within walking distance!
Without a doubt, I would stay here again!!!
The rates were very reasonable for San Francisco. The place was very clean, and the room was really spacious!
Everything was wonderful…

The location of this hotel is 2 blocks from the center of Union Square. There is a trolley stop right across the street but its often too full. The end of Powel is a trolley loading station so that is fun to watch. Central to alltransportation and ALOT to do in the area. Rooms are decent for being in the middle of the city.
Staff is helpful and i just love that most of the staff members you talk to have worked there for 20 – 40 years. Says a lot about a company! Great stay!

Beautifully decorated, clean and reflecting Marriot quality. The best of all is location. Easy access to many attractions.

Staff are friendly
Rooms are clean
Nice location
Pretty pricey
Park next door and save $ 20 a day
Do not and I say do not stay on the lower floors!!! We stayed on the 7^th floor, I asked if there was any higher floor we can stay at and we were told there is an extra charge. Biggest mistake not to upgrade! You would not be able to sleep with all the cars honking on sutter st and the trucks that are unloading in the middle of the night! I would have thought that they would have installed at least thicker windows because you could hear the damn cars as if you laying down in the middle of the freaking intersection! I would never stay here again unless I am on the 20^th floor or higher.

This hotel is awesome, rooms and location wise. The price was high and it doesn’t come with continental breakfast. My tip is dont get rooms below 7^th floor. I was at 6^th floor and I can hear the traffic, people screaming, honks. And it gets annoying after a while. Will I stay here again? For the price. No

My husband and I enjoyed our stay, I just wish we could have stayed longer. We had a breath taking view of the bay & everything was just perfect. Valet was on point each time.
The building did make me a bit dizzy, I dont know if that’s just me though, I might be very sensitive to movement. The elevators were a little backed up because they were under going some sort of maintenance at the time of our stay. Also, one guy working there, not sure if he was security or front desk, would always look at us with the most suspicious eyes (lol) whenever we were in the lobby. We do look a bit young for our age, so I’m assuming he suspected we were some teenagers planning to wreak havoc at the Marriott.
The hotel is in close proximity to everything. There were two starbucks on one block, end to end, for crying out loud. You will have everything you need staying here.

One of the best overall hotel in San Francisco. Great location to hop on cable car, Bart, and fancy food trade show shuttle bus. The room on the higher floor, 23 and up are beautiful. The staff from doorman, bellboy, front desk, and bar staff are well trained and eager to help guests.
Thank you Tai and Jim for accommodating my group at the bar. Upon learning that I have sore throat and do not feel well. tai gave me a container of salt to gargle. I have never thought I would have appreciation for salt this much. My sore throat was cured the next day. And I can continue my business trip without the pain. Jim also stayed late to take care of our table in a wee hour.
For Breakfast, I suggest Café de la Presse by the Chinatown gate, two blocks away. Food court on concourse area of Westfield mall is another good place to dine when there are several events going on and you can find any tables at fancier restaurants. Walgreen and cvs and Starbucks are across the streets. I am sure I will be back here again next year.

First the positives. Great location near cable cars and in heart of all the action. BART two block away. Great nightlife nearby. This is what you pay for. This leads me to he negatives. Very pricey for smaller rooms. Small TVs and small bathrooms. Of course, if you stay here it isn’t for the rooms it’s to get out and see San Francisco so 4 stars it is.
Tip. Get a room not overlooking the street. Noisy late into the evening

Okay, to start with this is my second time at this hotel during the same weekend as last year — the Nike Women’s Half Marathon. Because the race central is at Union Square (which is just a block away) it is very crowded and busy. I checked in Saturday and checked out Sunday after the race.
I cannot say enough about the front desk/​reception service. Both visits these guys are top notch. This stay I was assisted by Henry — he was fantastic. He checked and confirmed my room preference (which was wrong on the system) then attempted to find me one that suited my preference. He found one on an upper floor with a great view. He also very nicely extended my checkout to 1pm, all the while handing me the course race map. It was a great way to start the weekend.
We ate in the hotel bar — all I can say is great food at a reasonable price AND you can watch 4 different sports channels all on one big screen.
The room was a Marriott standard — meaning I heart the bedding. So comfy with the duvet and we were able to see some of the pier 39 fireworks from the room.
If you are in the Nike race it is the perfect location. Would absolutely stay again.

I stayed here for 6 nights and definitely enjoyed my sleep at this Marriott.
Location: This hotel is at a prime location. It is right across the street from Starbucks, Walgreens and Lori’s diner. In addition, across the street and right next to Starbucks in one of the Cablecar stops. We rode the cablecar 7 times while we were there and did not wait for more than 10 minutes each time at this location. A ride is $ 6 one way. I recommend getting the 1, 3 or 7 day muni/​cable car passport if you intend on riding the cable car a few times.
Internet: The internet cost $ 12.95 in your room but is free in the lobby.
Breakfast: Breakfast cost $ 24 dollars per person. You can try the two Starbucks across the street or Lori’s diner for cheaper options.
Room size: The room is small and is not meant for you to hangout in. If you have more than two people, it might be wise to hangout in the lobby. The room does not come with a refrigerator but can be requested for free.
Laundry: The laundry room is located on the 7^th floor right next to the gym. It cost $ 1 to wash and free to dry. There is also an ice machine in the laundry room. I believe ice machine is on every other floor.
Gym: The gym is on the 7^th floor and has the basic equipment, elliptical, weights etc.
Overall: I thought this was a good hotel but for the price, I expected free internet in my room and complimentary breakfast. There are definitely cheaper options at union square and closer to the BART for a cheaper price. It is also not worth the money if you do not plan on staying at this hotel all day.