Starbucks

Extremely disappointed with the service. I came to purchase 2 sandwiches on 02/​03/​2016 around 7.15 pm. After getting them warmed I sat inside to enjoy the one of the sandwiches. As a normal human being I wanted to use the restroom after a while. The girl batista told me that the bathroom is closed. Just like that. This place is open till 9pm. And you close your bathroom by 7.30pm? How do you expect the customers to not use the bathroom when you provide seating to enjoy their coffee and food leisurely. And if the shop is open till 9 pm, why is the bathroom closed so early? There were few people who were getting their work done. And you are selling coffee. (Which actually make people pee more). Very disappointed on how they treat their customers.

How can you mess up 2 simple orders and when I tried to tell them they just gave me an irritated look. You guys suck salty nuts!

First off this place is right in the middle of the busy Chestnut St shops – there WILL be tourists. the location is close to a lot of sf landmarks so workers should expect tourist– language barriers and all. Two cute lil old ladies in front of us were asking questions and having difficulties making a decision, the cashier clearly seemed annoyed, rolling her eyes and sighing. She immediately asked if she can help the person behind them. It wasn’t busy – only the two of us behind them. I felt bad for the old ladies.
Anyway the barista who made the drinks was sweet. Maybe the cashier was having a bad day and we all have one of those days… the place is clean, extra seating in the back. oH watch out for your meters! The meter maids were on the prowl!

I came in last Thursday to get a cup of java for my coworkers, I was appalled by the sight of what looks like the assistant manager berating a female employee. The name tag said his name is Juan. If you hate your job, just quit. Corporate needs to be notified about this. It was disgusting.

This is the best Starbucks I’ve been to. It’s super welcoming and the baristas are super funny and always suggesting new drinks for me to try that I always enjoy! Love it here! (:

Long line, but moved quickly. When I reached the register, an associate by the name Juliette?, asked what could she get me. It was hard to read her name, but it started with J and looked like Juliette. I inquired about the new types of beans that were advertised on the signs in the store. She was dumbfounded and unable to answer my basic question. 1. Which bean do you use if a customer doesn’t specify? I ordered and paid. As I was getting ready to walk away, I observed her filling out a venti cup. I told her I ordered a grande. She informed me they were out of grande cups. How do you run out of cups? Next, I walked over and joined the herd of people waiting for their beverages. Finally, I heard my order called out because they didn’t have my name. When I picked up my cup it seems lighter than normal. I realize it was in a venti cup, but it didn’t seem to have the quantity of a grande inside. In addition, it didn’t taste like it had any vanilla in it. I left annoyed with my imperfect coffee because I didn’t feel like dealing with the already annoying situation.

One of my favorite Starbucks in San Francisco. The baristas here are super friendly and really nice. The seating here is comfortable and the wifi is surprised fast. Dillon is my favorite barista there because be never messes up my drinks like other locations do. I come down here as often as possible. Customer service is nice and the atmosphere here is wonderful.

For me to give any Starbucks only one star is a big deal. I have worked for the company for over 3 years now and know exactly how it is behind the scenes. I’ve come to this location only a few times after moving very close to it. There always seems to be a huge wait, even if I’m only the 3^rd in line. The employees are all pretty rude and unfriendly. EACH TIME, I’ve watched them make my caramel macchiato wrong (the shots go on top guys…). They have at least 4 people working and it seems like it’s just one. I get 30% discount here but I would rather go to freaking Noah’s bagel to get coffee… Terrible

Dillon is my favorite barista ever since I started coming to this location & hes great at making my drinks. They never fail to taste absolutely amazing

No raw sugar, no napkins but they all have a large sum of attitudes.

Worst Starbucks experience ever. The manager didn’t even take my order even he knew I was ready to order. I waited patiently and couple minutes later, associate asked me if I’m being helped. Then I was finally able to order. After, I went to the bathroom then there was NO paper, I asked manager politely «can I get toilet paper.» Then he says «she’s cleaning the bathroom so she’s getting it.» So I waited 5 min and went back to the bathroom. No paper. The girl was cleaning men’s bathroom. So I opened the door and asked the girl then she says «Can you ask the guy (the manager) in front?». I said I did then she said oh… And she grabbed one for me. WHAT KIND OF MANAGER IS HE?!
I want to report to the corporate…

So today I got a custom frap and this guy that works at Starbucks just rolled his eyes at me. It’s so rude!

They have a great service with super nice workers, the wifi is really good, and is one of my favorite starbucks I’ve been to

Yeah, there is something about this Starbucks that is just not right. Look at the reviews below, somewhat it’s all true. I’ve definitely had friendlier and faster customer service before at other Starbucks locations, and the store itself is not really inviting. Small front, and a back room with seating.
I understand, you can’t have it all. Good for grabbing your coffee and then leave.

I love Starbucks, but this location is lacking: always long lines, poor customer service, and the drinks never seem to be the same quality of others.
Hard to do work due to the noise, but there is ample seating.

So rude. Not a smile on anyone’s face. No pleases, no thank yous. No music. And I had to wait 10 minutes for them to stock the condiments bar. I almost never complain about stuff like this, but the attitude and general unhappy demeanor at this starbucks was palatable! I’ll stick to cow hollow starbucks!

This Starbucks has really gone down hill. Every time I’ve been in recently — which is not often as I only come when going next door to Luca Deli — the wait to receive my drink has been exceptionally long. And we’re not talking complicated drinks here: iced coffee black was the culprit today.
The problem seems to be only one competent person behind the counter making drinks while at least one or two others clean (?) in slow motion. There’s absolutely no supervision so I doubt the problem will get resolved.
Last time I was here a woman got really upset with the complete standstill and asked to speak with the manager. Today, I just gave up and asked the cashier to just pour me a hot drip coffee — the wait to pour refrigerated coffee over ice was just insufferable.

This Starbucks really lacks customer service. I mean some of the workers really do try and give their 100% attention. I really do appreciate that when I go in on my bad days to just get a jump start on my day.
There’s one Indian or whatever the hell is worker with the overly copied «comb over» hair that just looks like he hates his job and his life overall. I’m really not the one to judge, but leave your sorrow shit at home. His attitude is so bad, it makes me walk out and never even want to stop by and give you any of my business. When you come into a work place you’re suppose to please and satisfy your customers.
Management needs to clean up their act and fire that dude. He’s really rude! I’ve came in a couple of times and requested things at the bar and he just rolled his eyes and didn’t even say anything to me.
HORRIBLE CUSTOMER SERVICE. Period.

I usually give Starbucks 3 to 4 stars, but sadly, this gets only 1.
Minus 1 star for poor WiFi service
Minus 1 star for unhappy atmosphere and sticky, dirty tables
Minus 1 star for no toilet paper in the lady’s restroom and full garbage can
The place is very busy, which is nice and well designed. I was looking forward to spending hours here, but left within the hour in relief. WiFi was spotty. The poor employees all so looked so unhappy and sad, I felt bad for them. Maybe they need a raise or a day off.
Hope this gets improved… I’d love to come back again…

Very nice Starbucks than what I’m use to. This Starbucks was quite big inside. There’s a barstool area for anyone that wants a street view although the Apple Store’s lighting sort of kills the atmosphere of Chestnut Street. Outlet are available for laptop/​phone charging throughout the store. The service area has enough room for ordering, merchandise, and standing room.
A male and female bathroom is located towards the back. Tables and chases are in the back with I suppose an electric fireplace in the back for long hours. This Starbucks isn’t 24hrs so be sure to find one nearby if needed. The Pumpkin spice latte was good as well as the White Chocolate mocha Grande but it cramped my stomach halfway through finishing it.