Social Print Studio

Matt
I waited a day to confess my utter disbelief and now I’m acting on it. I have 5 entitled paying customer questions.
1.) did my order upload (and staff misplaced it)
2.) was it your server ???
3.) was it my server???
4.)is 10 bucks in a gift card enough so I can fail again at uploading my pics (aka my heart and soul) to your «printing company»
5.) it was a really really important birthday present 7 days with out telling me my pictures didn’t upload and refunding me my own money with out actually conversing with me is a business fail
Thanks for the concern and I love start ups but damn man …
Matt is here for you!
JAN 19, 2016 | 12:22PM PST
Matt replied:
Hey Jessica,
Oh, no! I have some bad news. It looks like your order failed to upload, but you were never told :-/​This is why you never received any updates about it. I’ve gone ahead and completely refunded you. You should see the credit in 5 – 10 business days. I know this is a hassle, so I’m also going to give you a $ 10 gift code that you can use on a future order: 4904−2743−7477−5648.
I’m really sorry this happened with your order! Let me know if you need anything else.
As Ever,
Matt
JAN 19, 2016 | 10:33AM PST
Original message
Jessica wrote:
Hi I placed my order Tuesday January 12 and did Fed ex 2 day shipping but haven’t received any shipping confirmation yet. I have taken into account 1 to 3 (business) days production time as well but still haven’t received shipping info. Hoping

It is in no doubt to me that SPS are the future of printing (and I currently work for a Printing company). Their process is super EASY, their product is TOP NOTCH and the customer service team ROCK. If you are printing anything, use SPS!

Great, responsive customer service, great quality product. Meaghan was able to reassure my worries that our beautiful wedding prints would show up in time for xmas, and our parents are ordering extras for the rest of the fam.
I also appreciate that they set a realistic expectation with their customers by setting a clear deadline for the holidays. I also work in customer service, and clear communication is paramount.

Social Print did a wonderful job putting together a poster for me! I was able to use their app to pull the photos right from my phone, it made downloading, cropping and moving pictures around so easy. I ordered the poster on Thursday, and it was delivered on Monday. It’s such a cute small business too, they ready did a great job. Thank you!

I love this site. Their offers are not aggressive or annoying to receive. They just have cool stuff, love what they do, and make it easy to do something with those IG images that are stuck in your account. Everything from ordering to the packaging it comes in seems very homemade and creative. The prices are on par for similar printing options. My only request is that they also offer 4×6 prints if possible. Great gift options too!

I have now ordered from Social Print Studio twice and I have yet to be disappointed. I have purchased their photobooth strips for my wedding save the dates, and I have also bought their large 3×3 magnets for Christmas gifts. Everything shipped and arrived very quickly! I love this company and will be ordering again soon.

I have been loving this web site for about a year. I love the quality of the photos, the quality of the stock paper they provide and I love the brown craft envelopes that come with your set of photos. I have made MANY tiny prints for gift card enclosures, square cards for simple notes to friends and family, 4×6 cards for correspondences, and I love the quality of their ‘mighty’ prints. The team have been so helpful and approach their product with care and they will do their utmost part to make sure that you are happy with their product. I believe you will love making your own personal cards and small gift cards. This site is truly exceptional! I do not think I will ever buy another card from a store — I LOVE this site!

Customer service goes a long way, so although they still had issues with the website (lost my title, lost my photos during the selection process), they did respond to me after I emailed them. I don’t know why I got their first response, but all the subsequent ones went into my spam folder. I commented on Instagram and they reached out to me until we clarified the misunderstanding. They let me return the book and reorder, but because I would have to reselect all the photos and reorder them again, I declined. However I would buy from them again because of the good customer service and wide range of products. They also offered me a gift code for my next order which I thought was really nice.

Got prints from them many times, love the product, quick delivery!

I absolutely love social print studio! I’ve printed multiple gifts for others and decorations for myself and I’ve gotten exceptional quality and customer service every time.

Yesterday I spent 2 hours making a book. Then I wanted to rearrange photos, so I went back to that section and during that process, it erased every caption I wrote. BUMMER.
Today I spent another 2 hours recreating my book with captions and I’ve clicked «add to cart» no less than 38 times and it’s still «thinking» after 20 minutes.
39 times. STILL thinking. 30 minutes.
NOT a great first impression of your service.
Looks like this is my first (well, second) attempt at being a customer, but also my last.
Ummm. From the other reviews, it looks to me like you must live in San Francisco to have success with this company. Clearly they don’t know how to service people over the Web.? Confusion mounting …

i must be the only one in the world who continues to have problems nearly every time i order something from them. they reply with acknowledgments of known bugs and say they will suggest updates to their programmers for the site, but they appear to continue to ignore my bug reports. sadly, i’m not sure this local, hipster, feel-​good business is really worth the headache.

I recently needed to print something super fast as a gift to someone who was about to leave on a long trip. I contact Social Print Studio’s customer service and they *really* went above and beyond to help me out… In the end I got my gift in time (again, because they really put a lot of attention on my specific situation and rushed my order) and really like the product. Highly recommended, thanks Shereesi & crew!

I buy prints from here all the time, and have bought their Tinybooks in the past as gifts (which were fantastic btw). Recently I decided to try something a bit different, so I ordered a 20×38 poster with 128 prints on it. Just came in the other day, and I am so in love with it! The color is beautiful, not too saturated or anything like that. Overall, I’m absolutely in love. The only downside is that the size is a bit weird so it’s hard finding a reasonably priced custom frame but oh well. It was worth it for the poster.

Amazing product and customer service!!! So happy they’re a local SF company, too.

I’m beyond obsessed with this company. I use these prints for tons of craft projects and they make really great gifts. I always check to see what new items they add. The magnets are perfect! I bought an order for my boyfriend’s birthday and he seems to like them. Everything ships fast. I will order from SPS again!

These guys know how to print AND party AND print and party at the same time! Check them out

I ordered some little books of my instagram photos from Printstagram, AKA Social Print Studio.
Pros: reasonable price (about $ 19 for 2 books), my order was shipped within a few days, and the mini-​books are cute. But the con is a big one: poor print quality. I know you can’t expect a lot from photos you take on your iphone, but these are pretty bad to my eye — fuzzy looking, colors too saturated. So I would not order from them again.
As an aside, I don’t know if the store in SF does their own printing, but strangely, my book shipped from Taiwan. Maybe the store does a better job. And maybe they also do a better job with prints than books, from reviews I’ve seen on the internets.

Cool stuff. Cool people. Cool cool. Cool.

I came to Social Print Studio after a last minute panic for a Mother’s Day gift. Being that they are in SOMA, I managed to make an order on their Prinstudio Website for a framed print and tshirt at 7 am, and they had it ready for me by 3pm for local pickup… the Friday before Mother’s Day!
Amazing service, cool office, and such helpful customer service. I will come back time and time again for my last minute (well… hopefully not…) gift needs!