SF Moto

SF Moto is the best place to go for new riders. I purchased my Honda Rebel 250 from here. From my beginning interest in buying a motorcycle to signing the final paperwork everyone i encountered was very helpful and informative. There are several floor people who can answer any questions about the bikes and how to go about purchasing. The gear department does an excellent job at finding what fits you best. They wont sell you the most expensive thing just to make a sell, they rather will spend time to help you find what will work best for you and what is most comfortable. From the service department Matt was always a very helpful. Going to SF moto you can be reassured of quality service that’s backed by a very informative and friendly team.

I’ve come in on several occasions to buy gear and each time the staff has been very polite and helpful.
They have also had the gear I wanted in stock (which seems rare for motorcycle shops, especially because I’m a medium/​large in everything and those tend to go quickly).
I think they really manage to stock the store well for having so little square footage for gear.

I visited SF Moto to sell my Honda street bike, since I did not ride it enough to justify keeping it. The shop owner was the one who appraised the bike and I got a very fair offer for it. He was very easy to talk with but was also honest and to the point. The office staff handled all the DMV paperwork and cut me a check pretty quickly. I also had a great conversation with Violet, one of the sales staff, about helmet maintenance and project bikes.
The shop was small but has all the essential gear and parts. They had a good selection of new and used bikes to see. The staff was very friendly and knowledgeable.
I’ll definitely be returning to this shop, especially since I might need a replacement bike soon. Hope they keep up the good work!

This review is for the service department at SF Moto.
I just recently got my valve clearance on my bike inspected after putting almost 9000 kms on my bike in 6 months. I had just finished a 1600 km road trip when I noticed issues with the bike stalling in traffic.
The SF Moto service team was very accessible, friendly and genuinely seem to care about your safety on the road. Rodrigo was incredibly helpful and empathetic to my situation and set up a service appointment as soon as possible. Matt was also fantastic, taking a quick look over of the bike to assess potential issues on the spot. The service was provided within hours and I got my bike back in time for the weekend. Efficient, professional and most of all, human. Thanks Rodrigo!

Great service. I purchase my 2^nd moto at this location. I been to various motorcycle shops in past with awful service.
These folks are there to answer your questions.
Manager of this location greeted me with his service and double checked my moto for any defects.
I will for sure purchase my next moto at this location.
So much excellent service I received for just a small scooter :)

Got my first bike here at SF moto and everyone working there was helpful and amazing. I would highly recommend everyone to go here because they have everything you need. I want to especially thank you Nancy who is wonderful and helpful! And also Alex for helping me with getting my paperworks together. Thumbs up to you guys! I love my bike so much!

In short, SF Moto did NOT fulfill their services as advertised on my motorcycle. They fully acknowledged their neglect, and offered no resolution to their incomplete fulfillment and false diagnosis. To me, this speaks volumes of their dishonest business practices and pitiful customer service.
I brought my bike in for a miniservice, which includes an evaluation of the electrical system of my bike. When reviewing the paperwork they provided me, they checked boxes to show completion for «Check charging» and «Inspect all lights, instruments, & electrical systems.» They simply told me it was a bad battery, and offered to replace it for a fee.
Quite obviously, they did not complete the work.
They left technical note boxes adjacent to these services completely blank and told me they has misplaced the technician’s notes. Interesting.
This was highly suspect, as the battery is about half a year old, and I returned to the shop I bought it from to have it cleared under the warranty. The shop said the battery performance tested just fine, above average actually. They stated I actually had a faulty voltage regulator and rectifier, a very common problem with my model of motorcycle.
Out the cost of two diagnoses on the bike, SF Moto offered no resolution to their shortcomings.
I will never set foot in this shop again, and neither should you.

The whole process of me getting a motorcycle took about two weeks or so due to my schedule. Everyone I have dealt with (Frank, Matt, Alex, Courtney, the nice ladies in the office) were all super helpful and patient with me. They answered every question I had.
Frank was great and helped me find a bike without pressuring me into anything. I had one picked out after browsing online, but someone else put a deposit on it right before I got there.
My orientation with Matt was informative and he really did a nice job of covering all the bases and any concerns I had.

Today is day one with the bike, so hopefully my opinion doesn’t change.

My husband walked out of three other moto shops in his search for the perfect helmet and THEN he met Violet at SF Moto who had the depth of knowledge he was looking for. He loves his Arai helmet and I love his perfectly protected head!

I just found out the SF Moto is the new Kawasaki dealer in the SF area after the recent demise of Mission Motors.
All I needed was a $ 70 part from Kawasaki. I had my bike at another shop Super Plush Suspension and they needed this part to complete some work on my forks. The part was on backorder. So I thought, it would be better if I worked with the local dealership to get the part rather than have the suspension shop deal with the backorder. Boy am I glad I did. Perhaps the part would have come through the suspension shop’s parts supplier in the same amount of time but I’m still glad I went through SF Moto.
Here’s why:
Gavin gladly ordered the part. He did say it was on backorder and the Kawasaki distribution system said the ETA was unknown. So no idea how long it would take. He said ‘give me a call back in two days, they usually update the status once a week’. So in two days I called. They gladly checked and said the status was not changed.
So the following week I call back and spoke with Tony (I hope that’s right). He said the status was updated to to ‘2 weeks, but it should come in sooner’. I said, ‘I’m going to need to get the part over to Super Plush which is in the Dog Patch’. Not far, but not across the street either. Tony said, ‘no problem, I know those guys. When the part comes I’ll hope on the scooter and bring it over there’. Wow!!! I thought for sure he was going to say we can hire a courier service or something.
Fast forward one week and the part arrives. One hour after Tony told me the part arrived he had dropped it off at the suspension shop for me. Awesome!!!
Now, I don’t expect that this will happen for everyone and of course this was a unique situation but the really went above and beyond to keep me updated with the status and actually deliver the part for me. 100% recommended.

I came in last week to look at helmets and was helped by Courtney. She was awesome — made sure I was getting a helmet with the proper fit (I had been wearing a medium previously, but should have been a small), had suggestions about what helmets fulfilled my needs, and when there was a small sizing mix up with the helmet I received, she exchanged it for the correct size the next day with no problem.
I’ll definitely be coming back next time I need to replace a piece of gear!

I’ve been going to SF Moto since 1998. Bought all three of my bikes there, had two friends buy bikes there, and have never had my bike serviced anywhere else — until now — because the service has gone from awesome to almost unbelievably bad.
If money, time, and quality of work are no issue for you, give it a shot. But if you want an accurate estimate of what the work will cost, to not have to find out for yourself that your bike was ready two days ago, and to not have to pay twice for the same work that should’ve been done right the first time, try another shop. It also sucks to walk in and — almost without exception — be called the wrong name and asked if I’ve ever been there before.
To the guys that have been there forever — Eric, Tony, Mike — I love you guys. You’ve been good to me and I’ll never forget it. To the powers that be which have morphed a once awesome shop into a chaotic money pit, I’m very sad. I can no longer stand to have my work estimates go from $ 350 to almost $ 1500 in the course of days, to be told some horrible thing is wrong with my bike but not have it shown to me or explained, to make an appointment a week out — change my whole schedule around being there — only to be told you don’t have the stuff for the job, to be told parts will be in be a certain time only to find out they are not, to have to call you days after being told my bike would be ready only to find out apparently it was 2 days ago, or wasn’t and needs to be «patched up» for pick up the next day (which is it?), to get my bike and find the battery or gas cover unattached, and on and on and on.
After being your loyal customer for 17 years, I can’t do it anymore.

Came here to get my first scooter a few weeks ago. The staff was very helpful and very knowledgeable. I went in wanting one scooter, thinking I did all the right research I went in with my heart set on one I looked up.
After talking to the staff and hearing where and how far I’ll be driving, any hills etc they suggested a larger one. I couldn’t be more happy with their help. I love the scooter.
If you want good honest help in finding a scooters do somewhere to buy, this is the place. They even went out their way to help me in the end, which was awesome.

Great place. Bought my bike from those guys — got advise when needed and time to think. Overall was very positive experience. Month later my bike’s battery died (it was used bike) and they changed it promptly for free. Also bought a helmet from them, and again very good sales reps, they almost cared more about helmet fit than I did :) which is good.
Overall those guys rock.

I bought a scooter last week and it was a wonderful experience. I just went it to look but the sales person, Frank India, was so nice and informative I not only bought a scooter. Honda PCX 150 F, but bought all my gear also. The sales person, Cortney, was great. I knew nothing about helmets or other gear but she was very helpful and I love everything I bought. I financed the Honda and Teresa was great. She explained everything very well and got me the payment I wanted.
If your looking for a scooter or motorcycle this is your place.

Got my bike finnanced hassle free. JUST got my complementary break-​in service after 590Mi. Everything checks out great! Happy customer!

Courtneybis a miracle worker at this place. Makes everything work, and you leave happy. At least everything I have needed and been unable to getting the spot, she pulls it out of her rabbit hat! I’m very happy with all the gear I buy here.

So I have a concern about their charging practices. I was going to buy a Top Case $ 189 and the mounting kit was about $ 123 so with tax it would have been $ 315 ish. Later I get a call saying it would take two hours of labor to install it. Seriously? At $ 110 an hour. Does that mean one tech is continually working for two hours without stopping to put on a top case? So I would be paying $ 550 for a helmet top case. Get real that is just over the top.
I’ve had this done before at your shop and it didn’t cost me more than $ 295 three years ago.
I’m very confused about this.

tl;dr
Bike bought used for about $ 9000 on february 27, 2015.
2 months and 3000miles later (⁴⁄₂₈), I have a service maintenance at SFmoto of $ 479 for secondary chain maintenance, rear pads and tire change.
Staff is great though (Maria from finance dpt, the new guy with the glasses at the service dpt and Mike).
I am just giving the fact and no judgement here.
Review edited.
I bought a CB1000r from them almost 9000 $ on February 27, 2015.
I brought my bike to their service center this morning (⁴⁄₂₈).
Estimate: $ 600 (rear pads, rear tire, oil change, chain service and special labor price since I bought the motorcycle there).
First I wrote a bad review cause… the estimate of $ 600 for service for a bike bought 2 months ago. I drove almost 3000miles with it. Mike from SFmoto called me, explained me the situation (I drive a lot…).
I have nothing to say about the staff. The finance and sales departments were great. Mike was polite on the phone. And he told me that their tire prices are fair (and this is true, I compared between them and revzilla for a pilot power 3).

Last July, I was advised that my chain needed to be replaced — and I bought a new chain, intending to do it myself. Months and thousands of miles later — I was nearing «safety hazard» zone and decided to check around to find a shop that could help me out. Not only did SF Moto have time on their calendar to help me out but they did a very thorough job and finished earlier than the time they estimated so I could ride home on my primary means of transportation!
They also provided feedback on other items that required my attention in writing along with estimates for that work which was really useful. Everyone there — in the shop and in the store — were super nice, helpful, friendly and efficient. I would have bought a new jacket if they had the one I wanted in my size in stock! Great shop, will definitely give them future business.