RadioShack

im a fan its my local neighborhood radioshack i shop here sometimes when i need something quick prices could be better though

Horrible Radio Shack location to go. I work across the street from their and being their at 6 or 7 times in 1 year all the time i had bad experience. Will not go their again. Manger is very unfriendly and 0 customer service skills.

The hours are wrong on this page. On the door it says it’s open til 8pm, but I went there at 7:50 and they were already closed Very annoying

Whatever may be happening to lots of Radio Shacks this one is not going out of business. That’s important because I badly mangled an iPad by getting a bit of a headphone lead stuck in the audio jack (I blame the headphones). Not only was Radio Shack around to fix it, but their Fix-​It Here program was cheap (countless hours of disassembling/​reassembling the iPad and chasing the right part) and their tech Doyle got it exactly right. .. and cheerfully. Would gladly return to RS, and seek our Doyle, for conscientious and excellent service. Long live Radio Shack.

Radioshack saved my phone’s life! My iphone’s screen was completely shattered, the home button fell off & was jammed, and my phone had water damage. Thanks to the team at radioshack, my phone has a brand new screen, home button, and battery! My phone now looks brand new!
Thanks again to Jairo from Q. Mobius and the Radioshack technicians for fixing my phone.
–Melissa

Stopped in for a quick exchange on some headphones I had under warranty and got awesome customer service from Tiffany, (shorter woc with nice close hair cut, cute designs). She did everything she could to make sure my visit went smoothly! Did an even exchange with a little help from her wonderful manager Shawn, didn’t have to pay anything. Overall it was a lovely quick experience. Favorite radio shack they’re very helpful, they also have great music.

I feel sorry for the employees of Radio Shack. This company is in the netherworld.
Radio Shack does not know what it wants to be as it gets crushed from all sides of the retail battle for the consumer’s bucks. Thus when I went in to find a very basic cord to connect my second computer monitor they did not even stock it!
Added star for the wonderful salesman that directed me to a retailer that carried the cord I needed.
Prediction: Radio Shack will not be in business past 2016

I was at the AT&T store down the street looking for a standard phone with a full keyboard. Unfortunately they were all out of the LG xpression 2. The guy helping me out at the AT&T store suggested I check out the Radio shack across the street. I walked across the street and found the phone on display. Unfortunately, this store did not have it in stock either.
The girl helping me out gladly offered to see if any other stores had it. She found out the Radio Shack 3 blocks down had it in stock. Thank you for offering to look it up! If she hadn’t, I probably wouldn’t have even thought to look to another Radio shack since I was on my lunch break and would have just given up!

The expectations for any RadioShack are going to be tremendously low and I got exactly what I thought I’d get from coming here. When beggers can’t be choosers, RadioShack is still better than no option at all. Here is everything in full disclosure from multiple visits over the years:
* Don’t come here with the expectation you’ll find exactly what you’ll need. The store is barely bigger than it’s inventory of random accessories, gadgets and the like. If you’re searching for something very specific, call ahead of time.
* Customer service is more than likely going to suck. While your mileage may vary from location to location (as always), be prepared to know exactly what you need instead of asking for assistance. Try to seek out the cheaper option in case you’re referred something expensive.
* Yes to mobile phones, batteries, cleaning supplies, plugs, cords, adapters, etc. No to computers, air conditioners, repair of any kind, or anything remotely complicated to use or operate. Keep it simple and it’s likely they’ll be able to help.
* If things seem expensive, that’s because they are. RadioShack might have the occasional Black Friday /​seasonal sale, but don’t expect that for any random item in particular. Come with the expectation of knowing you’ll likely pay more here. Convenience over diligence, me thinks.

This is one of the worst store (maybe the worst) where I have been in my life. The employee in the store are pretty useless (they don’t know anything about electronics, anything about the products in the store and they are super rude).
RadioShack got what they pay.

Just go somewhere else. Any website is more helpful than the employees they got there. Talked to the guy with a scar, I brought in print out of competition newspaper ad. They still refused to price match. This was the only Windows Go Phone there is in ATT. Staff is just Not knowledgeable to know product lines of cell phone carriers. Employees like him are the reason radio shack is next to go out of business.
Somebody mentioned this article, and its still is so true:

The sold me a used phone for the price of a new one.
HTC One — I saw I’m not the only one with the same problem when buying things from RadioShack — stay away.

I know the sales people are suppose to upsale items but back up lady your a little too aggressive.

I went to this RadioShack to pick up a package from Amazon Locker. Online AND on their door says they should be open until 9 PM on a Monday. I got there at 8:30 PM and they were already closed up. The employees were still in the store, just locked the doors and refused to answer any customers. I understand everyone wants to go home when it’s late, but if you say you’re open until 9 PM, you shouldn’t be turning away customers who are there ON time.

UPDATE: SORRY THIS REVIEW WAS FOR THE MID-​MARKET LOCATION
They always have what I need when I forgot something during a trip (Laptop charger) or need a gift for a special someone’s Bday ;) (Dree Headphones).
The Girl working by the entrance is ALWAYS very helpful, smiling, fast and efficient (gosh it kill me that I can’t remember her name) but her manager seem to be an asshole… or maybe he had a bad day but it always irritate me when people have a power trip and talk rude to their staff…
Anyway…
pros: The location is very convenient directly on market street very close from Powell, Union square and across a BART/​MUNI station. And the employees are very helpul.
Cons: On the edge of Tenderloin, shoplifter and crackheads lurking around, not so safe when in need of electronics… Just hide your stuff and walk away as fast as you can. (at least that’s what the employee were kind enough to told me) I actually saw a shoplifter get caught in the act by the manager.
Basically, a really good electronic store with a very good staff in a not so good location.
Just get what you need and get the F*** out
If you want window shopping and play with over priced junk that you don’t need then go to Sharper Image or Brookstone.

The wife and I came in to check out RadioShack’s $ 149 iPhone 5 promo. We were greeted and proceeded to inquire about the promo. The Assistant Manager, Alvin, was very helpful, well informed and even took the time to go online to show us prices from competitors. Convinced that their deal could not be beat (and that the promo ends the next day) we went ahead and started the process of purchasing. Another engaging associate, Ryan, approached and shared a lot of great information on the phone, the available plans and the matching accoutrements.
Admittedly, we got a bit excited and decided to purchase 2 phones despite the intention of buying only 1. We were to upgrade my wife’s 3GS to the 5 and I was to relinquish my luddite phone for the 5 as well. After the process of transferring, upgrading and updating our phone plan, the total cost hit us with sticker shock. The phone, a case, screen protector, Apple Care Plan, activation fee, et al, times two and we quickly saw we were in over our head and were not prepared to spend as much. We reverted back to the original plan, but unfortunately, this required the process of undoing the updates. Alvin, despite all his noble sales attempts, graciously started the time consuming process of undoing the update on one of the phones as Ryan went ahead and applied the screen protector on the new phone (a process on it’s own). As all this was going on, an idea emerged for upgrading the data plan on my old phone and transferring that to the old 3GS. At this point, I was sure the two helpful associates were at their wit’s end, but to my pleasant surprise, Alvin and Ryan started process with due diligence and unwavering service.
After a good amount of time at the store, we left with a new iPhone 5 for the wife and an updated, albeit outdated, 3GS for me.
Both Alvin and Ryan showed a knack for excellent customer service. They are very informative, patient and helpful. We were provided efficient, competent and friendly service. I’m glad my neighborhood RadioShack are staffed with good people.

Good prices. People are always available when you’re there. I had a great experience returning something without a receipt and they made it extremely easy to get what I needed done. I was impressed I have to say.
That also being said the reason I needed to exchange something was because they recommended the wrong cable to me. Not the best knowledge base so do your homework before you go in. But I will take friendly and great customer service of knowledge without any help any day of the week. Great location right on Market too (though that comes with some of the downsides of market… *cough* crazy people *cough*)

I came here yesterday looking for some adapters so I could get the sound from my XBox to play through the speakers I already had. I went in knowing what I was looking for, but I couldn’t find it. A sales associate came and helped me after just a minute or two in the store and was really helpful. Turns out they were out of what I was looking for, but he showed me how a few different adapters could be connected to create what I needed.
The only thing that kept this from being a 5 star review was that they seemed to be out of a lot of things that they said they usually keep in stock.

My external harddrive was not turning on, so I brought it in to see if they knew what was the problem. The woman I talked to immediately knew how to help me. It seemed like the power source was broken, so she quickly found the right voltage and input size, etc. And yes, she did pick out the right one. Was $ 30, which is great because I didn’t have to buy a new HD and go through the hassle of transferring data.
All of this took at max 20 minutes. Service was great!

An improvement!
I have been putting off visiting Radio Shack for a while, but I just couldn’t stand one more day of listening to Howard Stern in just one ear bud! You see, the headphones for my Sirius Stiletto broke a few weeks ago so I could only hear out of one side. Annoying, but not the end of the world. Yesterday I had had enough. I broke down & visited my friendly neighborhood Radio Shack for some new headphones.
The guy behind the counter showed me the selection of headphones, I chose one, paid, & was outta there within 2 minutes. He was even friendly. Shocker!