AT&T

Not professional at all Cindy and Karl at the front are so disrespectful and not helpful at all I’m from Sacramento and the customer needs to improve here or these girls need to be fired. FYI AT&T SUCKS ASS

So I won a Nokia Lumia 1520 at the Microsoft store Saturday. COOL! But I figured that Id have to wait until next payday till I could activate my phone. But I gambled once again and did a check. Maryssa, staff hooked me up. No deposit required, gave me HONEST advice. And was super friendly and actually listened. Yup At&T I am now your biggest fan xoxoxo

Usually never write a negative review be chase that’s not me but let me just say I have never encountered people so rude. People aimlessly wander around this place, people ignore you even though it’s your appointment time. I asked one employee if I was next and had Henry who I did not address tell me it was right on the board. No crap dude? I asked the women to explain to me how the order works because no one explained it to me and I seen to be getting passed up and I was stared at blankly. I really think corporate should audit this junk whole of a store that has perfect location.
Go some where else if you want to keep having a great day. These people are not kind.

Marcell, Henry, Brandon and Jamie were unbelievably awesome and patient with a VERY complicated transaction. Marcell in particular spent an hour solving what seemed like an intractable problem. These guys were the best!

This review is regarding their service dept.
I took my smartphone for repair or replacement. Several staff members chit chatting and not trying to help.
Trying to get one of the managers to show some interest and providing «customer service «was also unsuccessful.
They could use some training.

The guy that hooked me up with my new phone was friendly and courteous, went above and beyond to give me a good deal!

I made an appointment, showed up. Waited half an hour, still no one around to help. I asked the checkin guy, he says, «I dont know when the next rep will be available. There might be guys in the back or maybe they’re on break.»
So, what’s the point of an appointment if you can’t keep it, or even come close? You guys have a shitty system.

I’ve been here a couple of times in the past month.
In March, my Samsung S4 completely died. For a while it kept turning off and wouldn’t turn back on. I read that tapping the phone against a surface to dislodge a stuck power button would work. It did work for a while. But my phone finally turned off for the last time. Before exploring my phone replacement options, I decided to have this service center look at it. They tried to reboot it, but since they couldn’t turn it on, they couldn’t do anything. I wasn’t very happy that they couldn’t do more. Or at least suggest other places to try and fix the phone.
After using a loaner iPhone 4, the roommate surprised me and bought me a Samsung Note 4. When setting it up, it wasn’t connecting to the AT&T network. Brought it over again to the service center. The first try to fix this wouldn’t work, but the second try did! Suffice it to say, I was about to be pissed! Thank goodness they were able to fix it!
There’s a really sweet Latin girl that works at this location. She’s helped me both times. I know it’s not her fault when she can’t troubleshoot the problems on a faulty phone, but I wish they would offer some alternative. After all, I did buy the S4 from AT&T. At least they can do is try a little harder to service it. I had it for more than a year, but less than two years, so I wasn’t eligible for an upgrade yet.
I’ve walked away once a little angry and the other time glad they were able to fix my phone. I guess that averages to 3 stars.

The representative was very clear about what my new monthly rate would be after I asked about upgrading plans. However they said nothing about the «Plan Change» charges and activation fees hidden in the next month’s bill that effectively doubled the monthly cost.
I was also encouraged to buy another device, which they said would use my existing line and only cost $ 1. They also said if I don’t use this device, my computer would use up my data really fast. $ 1 turned into $ 40 activation fee + $ 20/​mo. Plus another $ 146 cancellation fee when I told them what happened and asked to disconnect it. I never asked for this device in the first place.
Just… no.

Worst service and store policy ever ! I don’t really wrote reviews, but check this out, I went in to swap service from one phone to another, gave me a glitched SIM card, not just that, I was sold tempered glass screen protectors at 35 $ each, that wasn’t the worst part, the worst is the sales rep helping me did such a sloppy job on the screen protectors, all corners had bubbles, he goes, oh that’ll sit flat in a few hours, so I said ok I’ll let it be, which was a mistake to begin with; since I was in a rush, 24 hours later; just now, went in to get it fixed and or replaced, sorry we can’t replace it for you, you’ll have to send it into body guard and have them mail you a replacement (company of screen protector), so I tell the rep, hey your co worker put this on for me yesterday, he did a sloppy job, not like I put it on myself ! So, they didn’t replace it, and I just had to take it as a loss, I’m not going to spend time to go thru the hassles of mailing it back and forth and taking it up with the body guard company, it’s the AT&T sales rep’s fault for doing such a slopppppy job ! And oh to top it off, ate a ticket right outside which is indeed my fault !

FYI– I brought this issue to corporate and social media.
Hi, my boyfriend is an AT&T user. He recently went to a store in San Francisco (705 Market St, SF) to activate his new iPhone. He has two iPhones (1 personal, 1 work).
He purchased two tempered glass screen protectors for both phones. The Sales Rep who helped him put it on did a terrible job. There were bubbles all over both phones. The rep tells him that the bubbles will settle in a few hours. After allowing 24 hours for it to «settle in,» he went back to the store to acknowledge the situation. Not only did they not take responsibility for doing a poor job, they did not replace it for him and blamed it on «Company Policy.»
I feel like if the rep was not confident in doing a good job, he should’ve asked another co-​worker to help my boyfriend put it on. To the average user, $ 35 per screen protector is pretty pricey. My boyfriend didn’t end up buying another two, because why would he spend MORE money on AT&T when they obviously don’t care about doing a good job (speaking in terms of that specific store only). He ended up ripping both off and throwing it away in front of the Sales Reps, $ 70 gone.
The reason i’m writing on your social media is because no one responds to 705 Market St Store reviews on Unilocal.I really want to bring this to someone’s attention. AT&T is a huge service provider, which should take pride in great customer service. I don’t quite get why something so simple can be ignored in such an unfair way.
The Store Manager said there’s nothing he can do, they won’t be replacing the two screen protectors my boyfriend purchased. What great leadership he has, he’s supposed to lead by example. How can a consumer encourage another consumer to purchase anything at AT&T when they don’t take ownership in doing a poor job. Who wants bubbles on their screen? It’s like a bad tint job.
Rethink Possible? Um… yeah, okay.
Caroline Chou

Thank you to Liz for your help and tech support today. Internet is now working great!

This place is awesome. I had some time to kill and they let me sit and charge my phone and iPad. I was likely in there for two hours. Super friendly service.

WALLET STOLEN FROM THIS LOCATION. BEWARE DO NOT COME TO THIS STORE. Sales person said they would watch purse. Claimed to have had a customer ask for something in the back, then customer stole wallet out of purse. Sales person was not helpful in the situation. Very suspicious. Do not come here.

The salespeople here are WAY too aggressive. So aggressive that even though I was by the AT&T counter the entire time and there were 3 salespeople there, no one saw my wallet get stolen right from the counter.
There was security footage. I had turned my back against the salespeople because they were being so aggressive and wouldn’t let me talk to my sister and mom (I’m on a family plan) in peace and quiet. I was completely overwhelmed the entire time I was in the store by the aggressive sales tactics — I was talked over constantly and despite the fact that I had made a decision on what I wanted, the salespeople would not take no for an answer and kept trying to shove another plan down my throat.
All while this was happening, NO ONE in the store seemed to notice that while I was distracted by the constant nagging of the salespeople, some lady swiped my wallet.
I had my debit card in my hand because I had wanted to end the transaction. I kept trying — to the point where I physically took my debit card out of my wallet hoping the salesperson would see this as a sign that I wanted to leave. Unfortunately they did not, I stayed at the store for much longer than I thought — long enough where it became opportunistic for a thief to steal my wallet.
The police came, we filed a report. I doubt we will find my wallet again. I am never coming back to this AT&T store and I suggest no one should either unless they make some serious changes in the way they approach and talk to customers + added security.

These apes can’t even grasp the concept of an exchange. Freaking Miguel, he doesn’t even understand what I want. FOR HELLS SAKE I WANTED HIM TO SWAP MY HORRID DEFECTIVE HTC ONE VX for a different phone. Since it’s under warranty, it should be eligible for an exchange according to the AT&T website. I tried to explain this to Miguel and all he did was ignore me. Great going guys, I am switching over to Verizon. Oh and a small note to the AT&T Social Media Team who responds to negative reviews here, if you have the balls to respond to my review, your unprofessional sales reps better be ready to actually deliver what the customer wants. Once again, if you got the balls to tell me to contact you about my angry negative review, train you goddamn employees in manners.

Customer service here was about as good as it is when you call in. It took an hour for them to try and help with me something that should have taken 10 minutes – and that’s with me repeatedly asking them not to refer me back to their 1 – 800 number that sent me here in the first place.
The manager also struts around like god only knows who he is, when he’s about as useless as the rest of them. I felt like telling them that their treatment would make me want to leave AT&T, but it was clear to me that they could care less.

Time: 2:23pm
Purpose: My Moto X was going out of range sort to say. Can’t even check in on Unilocal just a circle going around and around.
Set-​up: At&t retail/​technical support
Staff: Numerous workers walking around helping people who are on waiting list. Some of them spend more than half an hour on customers explaining each function on phone. When my name was call on their tablet I was in back area fiddling with other demo phones almost skip me.
Cleanliness: It’s well kept just some of the retail products on shelves were a little dusty.
Products: Pay bill, entry level, mid range, and high end phones, Bluetooth, jamboxes, tablets, chargers, accessories, cases, screen protectors, repairs etc.
Punch Line: Quick sign in, staff helpful, no pressure to buy, product knowledge, shows the demos intros.
Final Thoughts: It’s one of the most busiest stores of at&t in downtown area. There are a few others but they’re bury deep in the fi-​di and close on weekends. Today my visit has exceeded it’s expectations and would come back when I need issues to be resolve. I actually didn’t needed to come in as it could’ve been done over the phone with tech support guiding me.

This is a review mainly for the repair service I received.
I am actually shocked that I’m giving a 5-​star review to a mobile carrier. For most of us, experiences at these kinds of stores have firmly cemented carriers just above the DMV and just below your cable company in terms of customer satisfaction.
My HTC One stopped working completely — and inexplicably — after only 3 months of use. I called Amazon, where I bought the device. They were polite, but couldn’t help me. I called HTC, who said I could ship them the phone, and maybe they could fix it for free provided they determined I wasn’t responsible for any damages, and I’d have to pay to ship them the phone, and maybe this would take a week or so to resolve (a phonelessness period during which I might as well not exist to the world this day in age).
So, downtrodden, I called AT&T as a last resort. And I was stunned to hear that I could walk into one of their Market St. locations and get a new phone. For FREE. Maybe this had something to do with a warranty; I don’t know. Still, I was doubtful.
I showed up at this store one morning before work, expecting the same crappy service experience I had had with carriers before. but I was surprised when a nice guy with an iPad greeted me at the door, asked me how he could help, and triaged me right to the service counter.
As I walked through the store I noticed the delightfully clean, modern, minimalist white and orange displays of phones and iPads that made the whole place feel more like an Apple store than an AT&T outlet.
When I arrived at the service counter, the pleasant rep helped me right away even though I had no standing appointment (I guess before 10am is a good time to go to these stores to beat the lines). He did his best to diagnose the problem, concluding that my charging port wasn’t broken, that it was probably a software malfunction, and that the best option would be for him to get me a new HTC device from the back room. Which he did. Immediately.
New phone: $ 0. Time spent to resolve problem: 10 minutes.
AT&T is clearly taking cues from Apple in its retail and customer service design. I can’t believe I’m actually saying this, but AT&T might be… a GOOD SERVICE PROVIDER?! Yes? Can we say that? Did I just… holy crap…
Well, thanks, AT&T!
Oh yeah, and another nice worker with an iPad even opened the door for me on the way out.
Scoreboard, AT&T.

Wow, how can they treat customers so poorly?
Oh yeah, a near-​monopoly on GSM network service in the US.
I arrived to the first store at 1:45 PM. After the sales person decided to look up from his iPad, he took my name and told me to wait for a rep. (What the deuce are you, then??) After nearly 25 minutes of standing — there are no seats at all — I had a chance to talk to a sales person. He jumped into showing me the most expensive plans, and when I told him I didn’t want to sign a contract, he sent me to the other AT&T store next door. Apparently only that store sells the pre-​paid plans. Of course, I didn’t even want a pre-​paid plan, just a month-​to-​month plan, but the sales rep failed to ask any questions to better understand my needs.
Then, I went to the second store, where again I waited for 15 – 20 minutes to speak to someone. This clerk was more friendly and signed me up for the $ 60/​month plan and ported over my number quite quickly. Then I noted my phone wasn’t connecting to 4G LTE. That’s when he decided to tell me what apparently you can’t get the 4G LTE service on AT&T without an iPhone. First, that is just wrong. Second, it turns out that you can get it, but not on the pre-​paid service. Sounds like the sort of thing you’d tell a customer before you signed up him? After asking a few more questions, I learn that the pre-​paid service also has fewer towers available and does not allow roaming on other GSM networks (e.g. on T-Mobile’s towers), like the regular post-​paid plans do. WTF! It took almost 90 minutes at AT&T to learn this — after they had already ported by number from T-​Mobile.
Sadly, T-​Mobile has so few towers that even though I wanted to avoid AT&T at all costs, I had to make the switch. Verizon has much better service (both customer and network), but sadly uses CDMA and requires use of their customized phones. I prefer unlocked pure Android phones (e.g. the Nexus or Google Play Edition smartphones), so am stuck with AT&T.
The minute Verizon’s LTE service is pervasive enough or T-​Mobile actually gets decent service, I’m switching away from AT&T. If you don’t need to use unlocked phones, you are much better off with Verizon.

Il s’agit d’une dépendance du magasin AT&T principal qui se trouve au 701 Market Street. La petite boutique du 705 est dédiée à tout ce qui est «prepaid» et donc précieuse pour qui veut se procurer une carte SIM locale pour sa tablette ou son téléphone.
Pour mon iPad, j’ai payé 15 $ (promo pour le premier mois, après c’est 30 $… mais comme en général on reste moins d’un mois…) pour 3 Go soit bien plus qu’il n’en faut en un mois.
Le service dans la boutique est rapide et efficace, ils connaissent leur affaire, on paye directement en ligne sur son nomade et en 5 minutes on ressort avec une connexion qui marche: je recommande !