Metro Floors

We wanted to replace the builder-​grade carpet and laminate wood floor in our rental condo with hardwood and the required carpet in the bedroom (per HOA rules), and had time constraints too because we’re moving back to SF from across the country. We met Karen during our first trip to the showroom, and they had exactly the kind of wood and carpet we wanted, and the pricing was fair based on other stores and similar grades of materials. Whether we worked with Karen, Jaleh or Hayri, they were all aware of our order and worked with us quickly to meet the condo HOA requirements (i.e. certificate of insurance) – all over the phone while we were in a different state.
The installers – Devrim and Manuel for the wood flooring, and David for the carpet – were all professional, friendly and extremely efficient and thorough with their work. The carpet was installed a week after the new wood flooring and baseboards were installed and painted, and I was very nervous about damage to the baseboards which would require spackling/​repainting/​more mess, but David was so careful that there was not a scratch on the new baseboards. And as a aside, these guys work REALLY hard, and it is messy, physically strenuous work – be nice to them, buy them lunch, and take good care of them, and they will take care of you.
Next time we need flooring/​carpeting, we will definitely go back to Metro Floors.

I am in the process of changing my bedroom carpets. They are amazing. Great customer service and many options to choose from. They also know all the rules and regulations of the condos in the city. I highly recommend them, if you are thinking of working with a caring, reasonably priced and high end group.

I just bought a condo and wanted to install hardwood floors and replace the bedroom carpets. My real estate agent introduced me to Hayri and I’m so gad she did. Hayri came out to see the place and make recommendations. He is very personable, patient, and understanding of budget limitations. I then went into his store to get samples which he allowed me to borrow and look at in the condo with my interior designer. He has great selection and competitive pricing. He worked with my schedule and HOA requirements to get the job done and they even finished early! He accommodates his customers — for example, sending his worker to my office to pick up my key and replacing some crown molding for me as a favor (since the painters wouldn’t do it), He builds a sense of trust with his customers and I liked that he genuinely seemed excited for me about my new place. He even sent me home with a complementary cleaning kit.
If you need wood floors or carpeting, I highly recommend Metro Floors if you want it done professionally, at a good price, and with a personal touch where the owner himself is personally involved and ensures a quality job.

Metro Floors is great and they have done two carpet installations now for me in my home and their installers work very hard and do a great job. Hayri is a pleasure to work with and I will definitely use Metro Floors again in the future.

Metro floors installed wide-​plank Kahrs wood flooring in my condo that looked outstanding! The edging was finished very neatly, and my friends and family were very impressed with the overall result. Their prices were also good… I compared with 4 others first. I definitely recommend Metro floors and will use them again in the future.

I have a small condo in Noe Valley which needed new floors and a flight of stairs done. I shopped a lot before settling on Metro. Here’s why:
Hayri stepped right up when I was in the store and listened carefully to what I needed.
He presented a very competitive pricing option for Maple Engineered Hardwood from an excellent maker. In addition, his installation price was very competitive.
Hayri personally came to inspect my project and measure the space.
Then, his installer came to inspect my project.
As we were replacing the baseboards, Hayri accommodated me by delivering them early so I could paint them prior to installation.
The installers handled the job in two days, including prep (filling gaps, removing obstacles). They were clean and courteous, careful, precise… can’t say enough!
I have no compunction recommending Metro to my closest friends and family.
Stop looking and go see Hayri.
Thank you so much for the beautiful floors, Hayri. You are the best!

I cannot say enough good things about this flooring company! I am a Facilities Manager for a startup here in San Francisco, and after experiencing a flood in our building which subsequently ruined our carpeting, we decided to go with a vinyl replacement for various reasons. Our company was starting its Holiday break on the 23^rd and I was instructed to find a company that could finish the work by the time everyone returned to work on the 5^th of January.
Everyone I called gave me time estimates of two weeks before being able to start work and that was IF the materials were in by then (we needed almost 4000 sq. ft).
Hayri went to work and found the required amount of flooring and was able to get it to the job site in 2 days! They started removing the existing carpet and preparing the concrete the day before it arrived, and they had it completely installed the afternoon of the 4^th! It looked amazing!
These guys are miracle workers! I can honestly say that when i walked into work the morning of the 5^th, I received a round of applause!
Thanks Metro Floors, you made me (and my office) look good!

Metro Floors is *awesome.* I can’t imagine a better store in San Francisco if one is on the hunt for reasonably priced flooring options. If you’re worried about putting down a good chunk of change only to end up with shoddy workmanship or a logistical hassle, rest easy! Hayri, the owner at Metro Floors, knows his business inside and out. He wants people to be happy with their choices and once a decision has been made, the turnaround is quite efficient.
I can’t recommend his store highly enough for those in need of wall to wall carpeting. Initially, I thought I wanted something darker but Hayri, knowing his craft so well, took time and patience to educate me on the pros and cons of different carpeting (I own two cats, among other things we discussed). His patience and tactics to help me reach a decision really is priceless if you are working with a professional of his caliber. Why?
Because while he’s certainly interested in making a sale (duh!) he wants customers to be happy with their choices. Even though I *thought* I knew what I wanted, spending time with Hayri and having him educate me about color allowed me to reconsider. I’m so glad that I was open to hearing his perspective because I couldn’t be happier with the carpet his workers installed. It looks great and no corners were cut where installation was concerned. I’ve been walking on it (so soft!) and inspecting every last corner and not only do I love the color, but it’s reassuring that his work ethic is shared by those he employs. Metro Floors should be on your list if you’re looking for flooring in San Francisco. This place is interested in keeping customers! The time is spent investing in the professional-​customer relationship, means you’re working with people who think «hey, if they’re happy, maybe they’ll be back someday.» And believe me, if and when I need to look at flooring again, Hayri at Metro Floors will be the first person I call. Thanks Metro floors!

So… they installed the bedroom carpet. While doing so, they damaged the walls, the adjacant ceramic tile floor, and one door stop. The carpet is uneven in places and the install job was so poor, another carpet company is coming to determine if it can be salvaged.

Disappointing to go from a 5 star review to and update of 2 stars. Almost nine years later, the carpet I was so in love with had unglued in several spots in various rooms. Meaning, there were rolls/​bumps on parts of the rug that separated from the flooring underneath.
We had to hire someone to come in to re-​stretch the carpet and re-​glue. Translation. Move ALL the furniture out of the rooms and pray it all gets done in one day before we bring our toddler home from day care. Oh and taking a day off from work to he home for this.
Then part two. Discovered the bamboo flooring we adored was completely discolored when we move our area rugs. Our condo does not get direct sunlight. We were told the wood was cheap and poor quality. Great. The only fix was to, again, move everything out, replace the flooring, get everything cleaned up before our toddler came home. Another day off from work.
Oh and then of course dusting EVERYTHING because of what flew all over the house from the wood flooring being cut to fit with a saw.
We had all this done before we moved in none years ago. We shouldn’t have had to go through all this in less than nine years.
Retracting my previous recommendation.

Hayri at Metro Floors is a real pro who knows about flooring.
We had beautiful engineered floors installed a month ago and we couldn’t be happier with the outcome. Hairy took the time to help us select the right material, his crew was amazing — very knowledgeable and super professional.
The f/​up has been great.
Two thumbs up!

No nightmares with Metro Floors. It was all so easy.
We worked with Hayri to install flooring and received a very, very fair deal. Overall, it was the best business to work with because we got quality service, installation, and product– no confusion or shoddy installation. After all, time is money. At another flooring store, we picked out a flooring and were later told that it was discontinued– what a waste of time! This delayed the project because we had to search for another store that knew what it was doing.
Hayri is a very honorable and knowledgeable businessman. Plus, he was so understanding of our crazy schedule. Metro Floors is also open on Saturdays, which is very rare in this town! We had initially wanted to work with Linda at Pioneer, but she gets booked quickly because of high demand.
After we picked out the flooring at Metro, Hayri came to confirm measurements before he dashed off to an important family dinner. We could have scheduled it for a later date, but he wanted to save us all time and clinch the deal. On the same day, he e-​mailed us the invoice.
Also, he was able to complete our HOA application (although you should do it by fax instead of e-​mail because we couldn’t open some of his files). If he did not pick up the phone himself, we’d leave a message and get a call back from him in a very timely manner. No jerking around.
As for the installation, his installers came on Saturday and did a top-​notch job. We were told it would take all day for the job, but they finished everything super early. They’re pros!

Hayri is awesome. He was honest, genuine and straightforward. I had 4 quotes and went with Hayri. He gave the most fairly priced quote and communicated with me through the whole process.

Pros:
— reasonable prices, especially on installation
— good selection
— quick turnaround on measuring and estimate
— personable service
— installers work for Metro and are not contracted out
— installers are skilled and care about their workmanship
— installers are very quick– 700 sq ft with removing carpets and moving furniture in two days (perhaps too quick– see below)
— helped with advice and suggestions on floor cleaning and repair even after the sale and installation was finished
Cons:
— had to hire cleaners to dust and clean the floors after installation. Otherwise would have given 5 stars.

I got 3 price quotes from 3 companies off Unilocal.Metro Floors was still the lowest price. Hayri was professional and gave us a great price from the start. He ordered the carpet as promised and called when promised. He had two men do the installation they were fast and courteous. I will recommend them in the future to friends and people here in the city. This was a very easy process. Thanks Hayri..

I did some comparison shopping for bedroom carpeting. I found the best selection, the best customer service– and the best installation at Metro. Jaleh is charming, knowledgeable and has great taste and judgment. She offered me the most interesting and sophisticated choices. The crew was on-​time, respectful, skilled and careful. There was a lot of furniture and shelving to move. They put it back exactly! and they made sure that all the electronics worked when re-​assembled before they left. Everything was spotless and just right. I am so happy that I went there. Save yourself a lot of time and aggravation — and check out Metro Floors. I saw that they had the best reviews on Unilocal– and now and know why — and I am writing one myself.
This review has the added benefit of being TRUE!

Had carpet put in in 2008 and by 2010 the carpet started to buckle around my apt.
Took months for them to come and take care of it and when the installer said he would be here at 9am he called after 9 saying he would be here at 11:30.

I had an excellent experience at metro floors. Jaleh, one of the sales associates, was very knowledgable and helpful. She was able to answer all my questions and assisted me in purchasing the right carpet for our building.

Metro Floors has an amazing selection, great prices and excellent customer service. Hayri was very patient with us and we made many trips to Metro before finalizing our floors. We are so happy with the installation and would highly recommend Metro Floors to anyone looking for hardwood, carpet, tile, etc.

I needed vinyl installed independently during a remodel. Hairi gave me honest evaluations and consideration of my budget and my flaky scheduling. He came out twice to evaluate the job at different points as I was anxious about underlayment needs.
Elias did the install and was just wonderful, answered all my questions and did a great job. His seam matching and tight corner cuts were fabulous.
I’m very pleased with the job Metro did for me!