Merrell

São Francisco, Estados Unidos

3

Aberto agora

20 avaliações

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Telefone
+1 415-834-9605
Site:
www.merrell.com
Endereço:
Union Square 285 Geary Street, São Francisco, CA, 94102
Union Square
Paradas e estações próximas de transporte público:
40 mBig Bus Tours Stop 5, Union Square South
140 mBig Bus Tours Stop 16, Union Square North
220 mBig Bus Tours Stop 6, Hilton Hotel
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Hoje

Hoje 9:00 – 20:00
Aberto agora
Horário local (São Francisco) 10:06 sábado, 21 de junho de 2025

Horário de funcionamento

segunda-feira 9:00 – 20:00
terça-feira 9:00 – 20:00
quarta-feira 9:00 – 20:00
quinta-feira 9:00 – 20:00
sexta-feira 9:00 – 20:00
sábado 9:00 – 20:00
domingo 10:00 – 18:00

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Proximidades

Próximos a esta localização:
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20 avaliações para Merrell

Não exige registro
Classificação do local: 1
Oakland, CA
In the PAST I’ve had incredible experiences at Merrell. Lately, however, I’ve been disappointed a few times. It seems like they have been hiring any and everybody. Knowledge about sporting shoes is NOT a requirement. Went in with my husband for hiking shoes today and the salesman who helped us did not know anything about hiking shoes at all. He was completely incompetent. Will no longer be shopping at this store. You’re better off going to REI or another sporting goods store where they actually require their employees to have some kind of knowledge.
This location deserves a negative star rating.
Classificação do local: 4
Tampa, FL
I went a few weeks ago to get a pair of hiking boots. They didn’t have a big selection of high tops but I found ones that I thought I liked. Unfortunately I returned them a couple of days ago but only because I changed my mind about what I really want — I decided high tops just aren’t for me. Anyway, the return process was very easy and the customer service both times was awesome. I was helped by 3 different people and they were all great. I was actually really sad that during my second visit they didn’t have my size in some low tops that I fell in love. I may just order them online though.
Classificação do local: 5
Oakland, CA
I was in the market for a good quality durable waterproof wide shoe. I had heard good things about these shoes and wanted to invest in a longer lasting pair. The store was clean, and the associate Robert that helped me was knowledgeable and friendly.
Classificação do local: 1
San Francisco, CA
I’ve shopped here before and have take friends to shop here. But over the last few months (early 2015), their «staff» has been unresponsive to me and my questions; they are less than knowledgeable about their products; and have become robots that grab shoes from the stock room and ring them up.
Customer service quality has declined — I expect a lot more than that from a company that make great products.
Classificação do local: 1
Portland, OR
Went there to check out some slip-​on shoes. For some reason they don’t actually have any stock at all; practically anything you’d actually want has to be special ordered. One shoe they only had in size 7. Heck, one of their shoes was listed as «available in store!» as if that was something to boast about.
Why does this store even exist? If I have to order something online, I can do that without getting on MUNI.
Classificação do local: 1
Berkeley, CA
Merrill makes a great shoe. I love them.
However the staff at this store are not knowledgeable about the shoes. I came in looking for a pair of brown slip on Mocs. They told me they didn’t have them and they were sold out online. At home, I realized this wasn’t true the color was called Bracken and I was able to order them online. I was also looking for a pair of ankle high 10 and ½ woman’s hiking boots. I was told they didn’t make half sizes after size 10 and I had to get an 11. These never fit properly and I later found a pair of 10 and ½ at REI. There really is no reason to go to this store. The selection is poor and the staff is truly clueless about the Merrell product.
Classificação do local: 3
Raleigh, NC
I have been in this store a few times and their customer service is really lacking. I mean how hard it is it to say hello welcome to merrell? I have bought many pairs of merrell running shoes but I’ll be buying them online or elsewhere because I can’t stand not being acknowledge somewhere where I will be spending money.
Classificação do local: 4
Washington, DC
I love Merrell. The staff at this location are all super friendly, although when it’s a bit empty inside it can feel like they’re hovering in wait for you to need something.
I just want to look at socks, man!
Classificação do local: 5
San Francisco, CA
The gift recipient loved the jungle moc style. Slip on and slip off. It’s like walking on clouds.
Classificação do local: 2
San Francisco, CA
Tuesday 09÷24÷13 1:30 PM. 4 people working at the shop that I can see. 1 helping the only other customer in the store. Waited 5 minutes for someone to acknowledge me and offer assistance. NOTHING, ZERO, ZILCH.
Have purchased a ton of Merrell’s. They sure let me know how much my business means to them.
Classificação do local: 4
San Francisco, CA
Best outdoor shoes — but horrible customer service at this store location.
I have bought shoes 3x at this location and find the service inconsistent. When you pay over $ 100 for a pair of walking shoes, you at least expect someone to help you, thank you or just generally be ‘present’. Like many other reviewers, I’ve walked in, had people behind the counter (of the tiny store) talking with each other and not helping until you have to really make yourself known. My first time shopping here (a year ago), the sales person was very helpful and even took proper width/​measurements of shoes for me and explained how to care for them. The other two times it was awful or negligent service.
The shoes get my stars — but customer service is a 1. Next time, I’m buying online and saving the hassle.
Classificação do local: 1
Emeryville, CA
Great shoes, sh*tty service! Went to buy a pair in their store on Geary. Three staffers in the store stayed behind the counter and gabbed with each other the whole time I was there. Finally left and bought shoes online.
Classificação do local: 5
San Jose, CA
Bought my boyfriend a pair of hiking shoes here for his birthday. The sales associate was very helpful and friendly. I’ll be returning to get a pair of hiking shoes here myself.
Classificação do local: 4
San Francisco, CA
Next to Macy’s in union square.
These guys are always helpful and their shoes are sure comfy. I’m still not sure about the barefoot thing, but that’s in the eye of the beholder.
It’s too bad the Merrell store does NOT have all the shoe styles avalible on their website. They really need to change this.
Classificação do local: 2
Washington, DC
First off, I love Merrell shoes. I always check around for them in different stores. So, I thought I’d check the actual Merrell store. They must rely on online business these days cause the selection was horrible. They didn’t really have any options. What was also weird was there were like 5 employees standing around. One guy was helping me but he didnt seem to know anything. I knew more about the shoes than he did. I finally chose to try on a pair for heck of it and they didnt have my size.
see ya
Classificação do local: 1
Oakland, CA
Their products are great but the customer service I experienced was incredibly subpar. There must have been at least four employees in there. Not one greeted me, I had to interrupt a conversation between two of them to get any help, when I finally did get help the woman was very nice. We compared two different sizes on some superfeet inserts and I decided on the smaller insert. She nodded her head, we go to the register and I am on my way. No one said anything to me as I left (no «thank you» or whatnot).
None of the bad customer service would matter to me THAT much BUT once I got home I realized she gave me the larger insert, NOT the one I decided on! I thought it was pretty clear when I said «I’ll go with the smaller insert» but I guess not clear enough since she gave me the larger one.
So that, combined with the customer service, means I’ll be buying the inserts and products elsewhere.
Classificação do local: 2
Berkeley, CA
I love love love Merrell shoes! So I took a trip to SF specifically to go to their store. When I walked in, there were two employees — a guy and a girl — talking across the aisle. Neither of one of them greeted me. On the way out, I had to dodge shoes that they were throwing around.
It’s too bad that their customer service sucks because I went there ready to buy a pair of shoes and could have been talked into buying other items if they tried.
Classificação do local: 5
Chicago, IL
Great customer service! Got help with everything I needed by Wayne!
They have all the best outdoor clothing, especially shoes!
Been wearing the pair of Chameleons that I got for a while now and they are holding up great, super comfy, can’t complain at all.
Can’t say enough about how nice Wayne was, he even told us about a outlet store down in carlsbad since thats near were we are from.
Classificação do local: 4
Berkeley, CA
I only found out about this company when researching shoes for my upcoming round-​the-​world trip. Found out Merrell has a great selection of outdoors/​hiking/​walking shoes.
I went searching for outdoor Gore-​Tex shoes and they only carry a smaller selection colors in the store. The salesperson was very friendly and helped me try on different models and sizes.
It’s a tiny store, but it’s right next to Macys! I would have taken BART over to Powell street but I was coming from the south bay so I drove and parked underneath Union Square.
Classificação do local: 5
San Mateo, CA
I love shoes and handbags. I love comfortable yet stylish shoes. I love Merrell.
While on my opera weekend I walked all around Union Square and saw the Merrell store. Wow. I immediately went in as I have a few pairs of their shoes and love them. I’ve been searching for a new go-​to pair of shoes for work /​play, and I’ve found them: Brio. Stylish and unbelievably comfortable; perhaps the most comfy shoes I’ve ever owned. They are made specifically for women. I bought two pairs of black and one of brown. I wish they came in navy…
:)