Marmot

I can’t say enough good things about this brand, which is only exceeded by the superb customer service of this store.
I took a jacket in to the store today which had a slight issue and the store manager Mike exceeded my expectations of customer service by a mile.
For those of you who don’t know marmot, they offer lifetime warranty on their products and their staff are eager to help you with any issue.
Today’s experience solidified that I will likely never buy any other brand except marmot for outdoor gear moving forward.

I didn’t even know about this store, but was across the street and couldn’t find what I was looking for, so I went to see if Marmot did. Two women immediately asked whether they could help me. I explained what I was looking for and Kate started finding possibilities. She was amazing! Very patient, very helpful. The five stars are for her. She was friendly, warm, personable. If you need anything, she’s the one to assist you. She also recommended I bring in my old Marmot jacket with the split zipper and said the store would send it to the main place in Santa Rosa for fixing. Superb customer service. Oh, and I love the jacket I bought!

I think the sales guy was being a clown when he said I should rent a hotel room because I thought the tent he suggested was too small. He should have suggested a hotel sized tent. That’s what I really wanted. Maybe he’s right, who needs to go camping when you have room service. I guess this isn’t the best place for large tents.

We came here for the AMAZING RACE AUDITIONS and had a wonderful experience! The team at Marmot were extremely engaging, kind, and fun to be around while we waited in line for our auditions.
There was a young gentleman working with a yoyo and he was extremely gifted. He was trying to help people calm their nerves by making them laugh and smile. His professionalism and charm stood out, and he truly set a strong example of a dedicated worker and just a kind human being.
Everybody on staff was so kind, and made the whole experience a very positive one. THANK YOU FOR HOSTING THE AUDITIONS, Marmot!

Had my eye on a new jacket and found one that I liked a lot but didn’t love the color. Mike went above and beyond and said they had another one that was similar, but that he thought I might like even more. It was the last one left and the perfect jacket. I know Mike was planning to buy it for himself but instead of hiding it away, offered it up for me. Since buying it, I’ve worn it almost every day. It’s been to Germany and back and received tons of compliments. Can’t thank Mike and Kyle enough for their help. Awesome store. Awesome service.

I went in a couple of months ago looking for a winter jacket for the snow but also versatile for everyday wear. One of the people there was really helpful, Taylor I think his name was. He showed me the Grenoble jacket and it was exactly what I was looking for in a everyday jacket. He was very knowledgeable in the products and was very helpful. Unfortunately they didn’t have that jacket in the store at the time so he told me I could also purchase it online. Even though I didn’t buy anything that day, Taylor was very helpful and I will recommend this store to anyone.

This has become one of the best outdoor gear brands in the world. Make sure to get gear with 800 fill goose down or higher and you’ll be completely stoked. This gear has started to do really well in the washing machine.

My fiancé is looking for some excursion shoes for our St. Lucia honeymoon that can handle hiking, water, mud, biking, horseback riding, etc. We don’t want to have to pack too much so shoes that can handle all of those activities would be great. The store clerk was really helpful at Marmot. He really knew the different options and was able to make some great recommendations.

You know this could change but the women’s gear for 2013 – 2014 is really kickass. So far there are no floral patterns, and on first glance the quality is about as good as the men’s stuff.
This was also probably the first time I’ve seen women’s flannel get done with as much quality as the men’s was done. I hope this continues. I think most sportswear designers deliberately cut corners on quality for women’s clothes but keep the prices high because they can get away with it. I’ve been wanting a high quality shirt for a while now, just as good as my dude friends’ and this is the absolutely first time I’ve seen details, like the collar and the sleeves and cuffs get done real right for women… and this wasn’t even a dress shirt! it’s nice.
For some reason I always thought their snow gear was for skiers. i think if you’re a ski lady or dude the pants are great but they are a little too tight for my tastes since i am returning to snowboarding.
this is in a heavily touristed area, but I’m very happy that there were no cheesy female greeters without a clue. It is understandable but sort of annoying when managers do that, but it usually wastes a lot of time for someone like me who is passionate about really well designed clothes and actually cares about using this stuff in the outdoors instead of to keep myself warm in my office cubicle.
i am also a beginner to outdoors gear but with the way i act i am clearly what all those product people would call a «whale» because i will probably spend way more than most other people for a well designed quality product. whenever stores go out of their way to educate me i am probably going to be a lot more grateful than the average person.
both the men and the women who worked here were friendly, nice and considerate when i asked them questions about how the clothes would be used. i used to live in europe so i am used to service people being sullen, but as these clothes cost a serious amount of money (for me) it is really nice that they answer call my questions.
i think marmot has won me over this season for my base layers.

Cs was on point today 10÷5÷13, thanks for the help and input on the rolling long hauler bags.

Well, it’s been a month and no calls from this SF store or company reporting the progress to me about the repairment of their defective jacket. WORST CUSTOMER SERVICE EVER. See the photo about their pilling collar***
By the way, the store manager once said «We are not stealing your money» when checking-​in my [your] defective jacket to repair under the terms of Marmot’s Lifetime Guarantee policy. Obviously, his poor logic is absolutely incorrect.

Sis dragged me in here looking for a gift for a friend of hers… we ended up getting new jackets for ourselves instead! What can I say… my siblings and I are Marmot whores and that’s because their products are awesome and they last longer than most of their competitors (ehem… Northface…)
Anyway… we were helped /​assisted by Hannah who was very friendly and informative regarding the jackets that we were trying out.
Overall… awesome products… yes they’re expensive but they deliver in quality! Big shout out to the sis for my new jacket!!! =)

It’s getting colder in Vegas and I try to spend as much time outdoors as possible. It always is sunny but it can be very windy when you’re up high at Red Rock Canyon or Mt. Charly.
Marmot clothing is easily available but a stand alone store is quite rare. Here the staff are excellent, you can tell they are genuine fans of the product. The selection is incredible, who knew the range of offerings was so large. Every color, style, size and even different grades of down.
I settled on their version of a gore tex wind breaker, fantastic quality and I just hope I don’t rip it because I love it!

At my friend’s behest, we stopped in to check out some waterproof gear for me. My so-​called water-​resistant windbreaker doesn’t do much when cycling to work and I’ve had more than a few days where I’ve shown up looking like a drowned rat.
We luckily came in on day two of a pretty large sale. Considering the price of the clothes here, sales are a good thing. That being said, the quality is abso-​effin-​lutely amazing. Nothing really grabbed my attention at first until we stumbled across a cute little sports jacket. The fit was great, it felt super comfortable, and was a great length for my cycling needs. At 30% off the tag price, it was a good deal.
Cashier was amazingly friendly and talkative and I many of the staff were walking around, talking to customers and helping them find what they were looking for.
I’ll be back for more water-​proof sports gear in the future!

Marmot has a great store in SF. Come here for anything you might want at North Face across the street but for some reason prefer Marmot. Great jackets and outdoor gear. This is the place to come for jackets, sleeping bags etc that are on the high end.

I don’t usually buy stuff at full price, especially not fancier things, but I was here checking out some of their jackets since I’m new to SF and it’s bitterly cold here and it’s not even the depths of winter yet. So here I am.
The guy Ned was really helpful and showed me a bunch of jackets that met my criteria… well all the criteria except the price. So I kept trying on jackets and pondering things. The sales gal Lauren was really friendly and helpful as well, no high pressure sell. But I had to walk away. I roamed around the City hoping the feeling would go away but it didn’t, so heck I went back and got the Superhero jacket. And what a superhero it was today… it’s damn cold today, but I wasn’t. Thank you Marmot, you’re my hero.

There is no way in hell that I will EVER use this store again. I bought a jacket a few days ago, and after wearing ti around I want to upgrade to a nicer, more expensive jacket and they wouldn’t let me exchange it because i had worn it. Don’t buy from this company. They have the worst service ever! I even called customer service and after speaking to a rep they said: «Let me transfer you to a manager.» I said sure. Well they transfered me to a voicemail. Great. This company amazes me in that they weren’t interested in my business, did everything in thier power to make sure I would never shop there again, and then completely failed on the customer service end.
All in all– i couldn’t in good conscience recommend this store to anyone, ever.

I bought a jacket 2 weeks back, I felt it might be too heavy for san Francisco weather, But salesman told me it would be perfect and I can exchange within 30 days if i don’t feel comfortable in it
I started sweating a bit as it was too heavy .
So today i went to store to return atleast get an exchange it. THe sales guy said i am wearing it so cant return it exchange it. Without wearing it atleast 2 or 3 times how can one tell whether its correct for weather or not? I would never go there

Marmot offers the same variety & styling you’ll find across the street at North Face but at a reduced cost structure
And I love the way their stuff fits. Depending on whether I want a snug or looser fit, I can change between 2 different sizes & the great thing is that they both fit me which is really nice
Can’t do this w/​all brands… it’s usually 1 size fits & the other doesn’t, right?
Staff was incredibly helpful & helped steer me to the right running vest for my needs — explained their 3-​levels of thickness & the conditions for which I would use those variations. Found the right size & style for me
Scored a vest, some tshirts & fleece jackets — it was a very productive evening!

I just bought a really light weight jacket that blocks the wind, keeps out the cold and is waterproof. Product is super well made. I like their selection and the sales help was good.
thanks guys.