KK Copying & Printing

So apparently either my reviews, or my complaint to the BBB, or my disputing of the charges with my credit card company got through to these guys. I got a phone call from «Kris,» who claims to be the owner. Great! But immediately upon him opening his mouth, I realized that this interaction was not going to be any better. He spent about 5 minutes blaming their new credit card machines for the mistaken charge, and apologized for the mistaken charge, as though that was the issue at hand (I didn’t need the mistake explained to me – I had already known that’s what happened when I walked in to tell them about it the first time).
When I finally got a chance to speak, I thanked him for the apology but I asked him if he understood that what I was upset about was not the $ 16.44, but the fact that his employees insulted me and called me names just for broaching the subject of the mistaken charges with them. Rather than acknowledging I was treated horribly, Kris actually said, «I don’t want to get into he-​said, she-​said,» completely deflected my question, and kept offering me a $ 20 credit for the store. I told him again that what I would love to hear is that he is taking some kind of action with his employees for allowing them to treat their customers so poorly, but instead he actually *denied* that it happened at all, claiming that he «watched the (security) tapes» and even though there «was no audio,» he could tell that «nothing like that happened,» essentially calling me a liar, and realistically letting me know he didn’t care.
WOW. Is all I can say. It was blatantly clear the only reason he made the effort to call me at all was to try and save face. I am a business owner myself, and if any of my customers EVER told me that my employees had called them names or been rude in any way, I can guarantee those employees would get a serious talking to and most likely be fired. I’m so glad I’ve got my own home office up and running again so I won’t be needing their overpriced services dished up with incredibly rude/​smug attitudes anymore. Sorry, Kris – it would take a lot more than a $ 20 credit for me to ever set foot in such a bad place again.

Foolishly, after reading all the terrible reviews this place gets, I called them to get a price on one document scanned and put on my flash drive. $ 5.00! Everyone else I’ve called said 2.00.
That’s just plain stupid. I can walk to this place, but now, after reading about them and getting this outrageous prices I’m just going to take the advice of the many and avoid going here.
Lame.

I’ve worked with other printers, and the quality of printing and service I receive at KK Copying and Printing is BETTER than other local competitors.
Working with Craig was so easy. Over the phone, I gave him the specifications for the postcards I wanted to print over email, emailed him a copy of the CCA form, and the cards were printed very nicely by the day/​time that we agreed to. Communication was swift, and I got what I needed to market my business.

I went in to get a simple saddle stitch to bind a school project but they refused to help me. A lot of peers from my school love them but I guess I might have just caught them on the wrong day.

The first time I went here I would have given it 5 stars. I used to recommend it to everyone, but not anymore, sadly.
First of all, let me say that it’s not a BAD business. The staff is friendly, and there is a fast turnaround. However, I’m an art student who requires high quality prints, and this store doesn’t give you that.
I’m used to printing, but for large prints, I can’t use my computer. I have the files set to the exact colors required, as well as CMYK, and with everything worked out beforehand, and yet, every time I’ve printed, except the first time I was there, the prints come out some odd color. Not horrible, but certainly not something I’m then proud to hand into my professor.
A recent example was where my image was full of yellow tones, and printed VERY red. Another example was when I printed a piece filled with pastel-​hues, and black ate up the entire image, and none of the colors printed true. Highly disappointing, but I didn’t have time to locate a new print shop, so I purchased it.
Someone stated that this place is made for copies… well, if it was called «KK copying» I’d understand, but there is also the word print in there, so my low star rating is entirely based on my knowledge of the print service.
If you don’t require a super high quality print, or true colors, and want to save money, this place is just fine. However, if you’re an artist, look elsewhere :)!

This is a wonderful copy shop/​service that has processed many jobs for federal agencies across the street from the shop and for me personally. Friendly, intelligent service that is prompt and personal as well as reasonably priced. Simply the best!

LOL. How lame are you? Banned from your store? Use your services all the time? Your a real piece of work pal. I haven’t been to your store in years (since I wrote that review). Yes I did remove that review out of pity at first but then I decided that you should have to be accountable for the service that you have go down at your place of business.
As far as being banned goes, get a fucking grip. What a pathetic attempt at saving some sort of face for your shit establishment. Banning someone from a place they never go or never planned on returning to really doesn’t hold much merit does it. Thanks for the laugh.
Do something to better your business instead of whining and placing meaningless bans on people because you got a bad review.

I have placed many copy jobs here. The place has been able to stay in business longer than several other nearby copy shops that are no longer. He now has a second store on sixth street. I have always been able to work with him.

OK — obviously this isn’t the place you would come to get high quality prints made. That should be obvious, so if you’ve done that, then you should expect to get what you pay for. This isn’t a printer, it’s a copy shop.
This is a great place to come to get copies and related things done. It is in the Tenderloin, so if you are homeless-​phobic like the last poster, than you should get your copies done in the Marina or whatever horrible neighborhood you live in so you can be surrounded by rich white people and not have to degrade yourself.
If you’re looking to make simple copies, it’s a great place. If you’re looking for a miracle worker printer then this isn’t it

Its too bad I can’t give this business zero stars, because one star is way too generous.
I used to sell poster prints on the Internet. I was trying to find a new printing company to process my orders as the Internet web sites that I’ve been using are very expensive.
I saw KK’s advertisement on craigslist so I asked them for pricing. The owner, «Kris», called my cell phone and gave me a very good price for making large poster prints.
He kept me on the phone for like 20 minutes, rambling on and on about how great his paper was, how great his ink was, how he had the best paper and best ink in the world (although he can’t name a single brand of paper that I’ve ever heard of). Blah blah blah.
I told him to give me a price, and he gave me a good price, but then went on to complain about how he wasn’t making any money at that price, like some kind of used car salesman trying to convince me that I’m getting a really good deal when I’m probably not.
Anyway when I was ready to place my first order, I called him up at 10am in the morning for a delivery that had to go out that day before 4pm which is the cutoff for USPS shipments.
He launched back into his stupid shpiel about how he has the best paper ever, the best ink ever, and how he’s not making any money at the price he’s giving me, and how the 15 minutes he spent on the phone babbling on about how great his paper is is making him lose money. Jesus christ I’ve never heard such an annoying salesman EVER.
Anyway I sent him a JPEG image that I needed printed, he told me it would be done in an hour. Two hours later he calls me and tells me that the image wasn’t sized correctly. I told him to just resize it and crop it for me. He told me that he would charge me $ 80 to resize the image.
I told him I would resize the image myself because there’s no way I’m paying him $ 80 for two seconds worth of photoshop work that a 10 year old could do.
I sent him the new image, and in an hour he called me back and said the image is ready. I took time off my regular job to stand on line at the post office to get a tube to mail the poster in and took BART to civic center station.
I don’t know San Francisco that well, but I definately know when I’m in the tenderloin because the number of homeless people and crazy people increases exponentially.
I get there and the stupid jackass says he has to redo the poster because it didn’t come out right. He showed it to me and the poster was GREEN. I sent him a full color high resolution image, and he printed a blurry looking green and black image.
He then went back into speech about how he wasn’t making any money at the price he was selling me the print for, and that I should be paying him more, and he said I should have given him more time to do the print.
I gave him the image at 10am, he had five hours to make the print, which should be 4 hours and 50 minutes longer than it actually takes to print something. He told me the print was done, but it wasn’t. He lied to me and then tried to blame ME for his mistake.
At this point I was really pissed off because I only had two hours left to get back to the post office and ship the print, and I’d wasted all this time getting to his store in the tenderloin, plus train fare to get there.
I asked him how long it would take to redo his print and he said two hours. I walked out.
If you are reading this review, please avoid this lunatic wackjob at all costs.