Copy Mill

Really nice owners who helped save us a few bucks from printing airline tickets at the airport. There’s a $ 5 processing fee but that’s better than printing $ 10 per ticket at the airport!

Worst service … These people charge $ 5 for first copy and when we call them they don’t even tell properly…

With the current state of the economy, I don’t understand how some businesses can continue to deliver poor customer service, and still expect to stay in business. I recently moved to the Civic Center area, and rather than patronize one of the chain establishments for my printing/​copying/​faxing needs (like FedEx Kinko’s), I decided to support the local shop (i.e. Copy Mill). My request was simple, I needed to print out a document from a jump drive, and I needed to fax two documents. Instead of being greeted with a ‘good morning’ or a ‘hello’, the young lady behind the counter greeted me with a rude «What?» I had to explain my requests to this person four times before she fully understood my request. This wasn’t an issue of a language barrier, she just didn’t care. Then the clerk proceeded to tell me that:
1) The printing of my one page document would cost $ 5.00 for black & white
2) They did not have color printing as an option
3) She told me that her fax machine was down.
What pissed me off the most about this experience is that the clerk never put down the newspaper that she was reading. It was as if, she was trying to give me the largest quote possible for the work, to scare me from patronizing their business, and to ensure that she wouldn’t have to get off her lazy butt and actually help me.
Now this was 8am in the morning, so there was no reason for her to be burnout or tired. This is hands down the worst customer service experience I have had in the past two years. In the future, I will not only avoid this place, I will make a point to tell all of my friends & family to stay far away from this location.