Inglot Cosmetics Counter

Jeremy is simply the best, non fuss, make up artist in town.
I am really glad he is still here to save my face! But i wouldn’t be suprised if his stint here is cut short because the workmanship he does in 5 min with his magical brushes is flawless and deserves to be placed on a PFW.
Unlike other «make up people» and lets face it, they look quite scary– Jeremy does exactly what looks best on you. And he does it easy and explain it very well. Such as what’s the difference between powder vs cream based contouring kits etc… and he knows his stuff.
Macys and Inglot. do whatever you need to keep Jeremy. Everytime i see this guy. i am at least buying 3 – 4 things that i don’t need but can never apart with ever again.

Jeremy at the Inglot counter of SF Union Square Macy’s is an absolute pro. I stopped in on Thanksgiving late, and had heard of Inglot but never tried out the brand. The makeup is actually affordable for department store level quality cosmetics. When I tried out the makeup in the store-​it was highly pigmented, they don’t skimp on the size (much bigger than MAC eyeshadows), and they have this Freedom Palette system or something where you can create your own transportable palettes. Jeremy helped me for a long time-​providing me with great beauty tips and tricks. He’s personable, clearly very knowledgeable about the industry, and is not trying to up sell you products or something. He’s got great customer service skills, is a professional makeup artist, and knows a lot about beauty products both in the Inglot range and other high end lines. I own a lot of eyeshadow-​and now I’m kicking myself for spending a small fortune at MAC-​when the pigmentation, nuanced shade range and wear of these Inglot shadows are better and half the price for a larger # of ounces per shade. Seek out Jeremy. He knows his stuff and will be very helpful.

I discovered Inglot on YouTube when I was searching for a long wearing black gel eyeliner for the waterline. There were so many great reviews that I had to try it. The Inglot counter in SF Macy’s is sandwiched between a bunch of other makeup counters when it should really have its own store. It seemed a little messy but the guy who helped me was friendly and very helpful. I went in to buy just eyeliner but I came out with a quad of eyeshadow too. Their eyeshadow is so pigmented it’s ridiculous! The black is a must have, it’s the truest black I’ve ever seen. The black gel eyeliner is also great. It dries real quick though and it sucks when you get it on your eyelashes by mistake because it feels like you have little clumps of tar on them. The eyeliner lasts forever on the upper lid but on the waterline it will last for most of the day. If you want it to stay on your waterline all night all you have to do is make sure you dry your waterline with a q — tip right before you put it on, then after you have it on carefully dab black eyeshadow on top and that’ll keep it locked on all night. Inglot has such a wide selection of eyeshadow colors that it’s hard to choose just one. The price is really reasonable, I think I paid under $ 15 for the eyeliner and I think about $ 5 bucks for each eyeshadow. The eyeshadow is packaged in just little standalone squares so you have the option to buy a pallette and customize it with whatever colors you like. I did buy a lipstick but I did not like it, it felt greasy… similar to Halloween makeup. But definitely two thumbs up for the eyeshadow and eyeliner.

I love Inglot and could stay and play for days here since it’s the closest location aside from Valley Fair. I was on a business trip and Macy’s was around the corner so I popped in to check it out. I’ve been here before and every single time they’re out of the main things I want! This time was no different…
No offense, but I don’t even come here that often and every single time I have come here, they are always out of the 2 products I need and use the most! Out of the handful of times I’ve been here, not once did they have these items and not once did they offer to order it for me via Macy’s! I used to work for Macy’s so I expected the MAGIC formula to be thrown my way, but nope… until the day I came in this past week! ;) Now keep in mind, I work in retail myself — cosmetics to be exact. ;)
Maritza was an actual Impulse girl but was working the Inglot counter that evening. She was incredibly sweet and even offered other options when what I wanted was out of stock. I appreciated her effort and as soon as she sensed my exasperation from them being out of stock of my favorite AMC liner YET AGAIN, she immediately said she could order it for me and have it delivered to me with Free Shipping. Now THAT’S that «MAGIC» I was looking for! Lol. Even tho she was helping others, she still paid attention to me and I appreciated that :) she even asked me what my name was and gave hers as well — she instantly built that connection with me in the short while I was there. She made me feel less exasperated with her calmness and I still walked away with some other things I wanted.
2 Stars would be my real rating for the counter as a whole but Maritza changed my mind to have hope for them still… good job, girl! :)

Inglot cosmetics are amazing and super affordable, so the brand itself is awesome. However, at this specific counter (the first Inglot counter I’ve ever been to), the customer service kind of sucked. There are no prices on anything, and when I asked one of the employees how must their signature Freedom System 3-​pan palette cost, the lady had no idea whatsoever and had to leave to go ask someone. When she returned, the price she gave me wasn’t even for the item I asked about. I bought one thing and it took like 20 minutes for them to ring me up, and 4 different people had to help this one girl (a different girl than the one I asked a price question to). It was totally unnecessary and it was just clear no one working there knew anything about the products or even how to complete/​make sales. I’ll still shop there because it’s the only place I can buy Inglot, but I have to figure out everything for myself before going, which you should never have to do at a makeup counter.
Update: I went to this counter to purchase something for the second time today, spent my time carefully picking an eyeshadow, gave the woman the correct number, and I come home to discover she pulled a panned lipstick and not the eyeshadow I asked for. So frustrated I’m going to have to make another trip to exchange the item because of the employee’s negligence. This place needs to get their sh*t together! Knocking this down from 3 stars to 2 stars.

Yay for Inglot! I was on a mission to get pigmented eye shadows. I had mentally prepared myself after my friends and I had a weird/​bad customer service experience with the Inglot freestanding store in vegas (even though we probably purchased like $ 300 worth of makeup!) Well the gals there were nice actually they told us about the SF counter in Macys.
My SF Inglot counter experience at the Macy’s Union Square: WONDERFUL!
Yay the first lady that helped me had many years of using this product so I felt at ease with her! She helped me select my products and was super kind! I wish I got her name because she was so sweet! I had to make a second trip a few days later because unforunately 2 of the shadows were broken in the box. But that was my fault I should have checked before leaving the store. I was probably too excited with the lucky charm gems I was skipping home with!
The Macy’s employees here are really nice and very helpful!

To walk into a huge department store with all the choices is absolutely overwhelming.
Whilst in the midst of what I can probably call as makeup heaven in Macys, I happen to walk by Inglot. Wow. I love it.
Sonja, the sales Associate helped my spouse and I. She was extremely helpful. There were a few colors that weren’t available. She even looked at the backstock, but to no avail. She offered to try and match closely the colors I have chosen. She gave me options and it was great. It is nice to have someone that is able to help you and not be pushy nor intrusive. Sonja gave us space to browse around and do swatches. Unlike other stores I have been to, I felt hurried. or ignored.
Inglot and Macys, you made the right choice to have Sonja in your team of associates. It is with people like her that make the brand shine.

This review is about the counter, NOT their products. If it was strictly based on their products, they would have received a 5. If it was based on the counter, it would had been 1 or 2.
The girls who work there.
1. Don’t know their products. I was looking for a highlighter for my brow bone. She swatched me an eyeshadow with a tan base with gold specks. Really for my brows?! Then she made a condescending comment, suggesting I should figure out what I need first then ask for help. Yes, I definitely need a tan color eyeshadow with gold specks to highlight my brows …
2. Can’t keep the place organized. I asked for a color and she told me she didn’t know where it was.
It’s a shame because I was so excited for Inglot to come to SF… the Vegas location it is!

I have a disgusting amount of make-​up, yet I can’t help myself… I keep accruing more. Inglot is just one of the many reasons why I can’t curb my little (or maybe major?) addiction (thank god for all the extra shifts I’ve been picking up at work lately!).
This particular counter can be found in the Impulse beauty section of the Macy’s in Union Square. I went a little crazy and bought a 20 eyeshadow freedom system palette, but at about $ 6 an eyeshadow and $ 17 something for the palette, prices aren’t bad for a higher-​end brand. The best part is pretty much all the colors I chose were in stock except for one. Not bad at all. The salesgirls were also super friendly and helpful when I needed it, but not in my face when I just wanted time to peruse on my own. With the gorgeous display of eyeshadows, pigments, blushes, lip products, etc., a girl could seriously pass away hours at this counter.
All in all, I’m a fan of Inglot and I have been back to stock up on some of their blushes and lip paints too. Just like the eyeshadows, they’ve all exceeded expectations and can be had at a pretty good price point too. 4 stars!

I got my makeup done here for New Year’s Eve… Angela did an amazing job and made me feel excited for my night out! She took her time and was super friendly! I couldn’t recommend her more! She was the best!

I first went to Inglot in Las Vegas and discovered their amazing gel eyeliner that doesn’t budge! However, the Las Vegas store was out of the dark brown color that I wanted, so settled for a more taupe-​y color. When I found out I could buy Inglot in SF, I stopped by when I was in the city for a convention. Inglot is located inside of Macy’s in Union Square. They have everything there, and helpful staff. I loved how it was all laid out and the testers were all easily accessible. Was able to find the eyeliner I wanted without any trouble. Love it!

I love the makeup, and it was definitely exciting to be surrounded by all the lovely Inglot products, but I am giving this a 1 star simply because of the customer service. In short words it was awful, and even though I had the manager of the department come to try and smooth things over for me, in the end she too seemed to be short with me. I could give her an A for effort but she was so focused on making sure I would not leave a customer complaint with Macy’s that at one point she suggested I was too intimidated to even be shopping there in the first place. Needless to say, it was psuedo resolved, and I left the store feeling unsatisfied and pissed off. I definitely think they need to retrain their snotty sales associates. I usually love coming to the Macy’s in San francisco, but this last trip just left such a bad taste in my mouth.

Super excited that there is an Inglot counter in the bay! The guys who work here are also super friendly and helpful. I love that they answered questions but weren’t super pushy to buy anything. I was able to peruse for a good amount of time at my own pace without feeling pressured to buy anything. They did have a lot of colors that were sold out or not in stock but they do have the majority of colors available. The main things I were looking for weren’t there but I did leave with some goodies. The freedom system is great, you can customize your own pallete from any number of pans you would like and even mix and match blushes with eyeshadows to make it easy to take with you or to travel with. Will definitely be a regular here!

I love Inglot and now that this company has opened 6 new counters throughout the US, I was thrilled that one was in San Francisco.
I bought a ten square shadow Freedom System Palette as well as a blush and the staff was super friendly and helpful. The only thing that could have improved the shopping experience itself would be if the counter would have had all the products out to show. I thought that they were missing pans because they were out of stock, but that wasn’t the case. There were several shadows out of order or missing all together. But that doesn’t change the quality of the shadows. Which is why they still get a 4.
Finally, this counter is inside Macy’s in the «Impulse» section of cosmetics. Don’t expect to call Macy’s and be connected to the counter on the first try. I can honestly say the worst part about my Inglot experience was trying to be connected with them on the phone. The people that connect you from the Macy’s phone operating system don’t tell you that Inglot is in Impulse and they also don’t tell you that there is a Beauty Impulse as well as a Clothing Impulse. These are all things that you have to find out in a round about way by asking the different counters that you are being connected to haphazardly.
But I still love Inglot. I recommend you try the product if you have a counter near you.