Lush

I never go to this location since Stonestown is closer to me. But hands down I had the best experience here because of Erica. I was browsing around and we started talking. She was such a great help that it really blew my LUSH experience away.
She took her time to explain the different products to me and tried them on my hands. BEST customer experience by far!!! Keep up the great work Erica! I hope the next time I go there I’ll be able to catch you! Going to a different location just wont be the same if shes not there. She made me feel so comfortable talking to her! Loved my time here!

I love lush products but have decide the only way its worth buying is online. This is because everytime i step a foot in any of their stores i feel smothered by the employees. They must get commision because i went in the other day knowing exactly what i wanted thinking that this time i would avoid the vultcher employees and ended up sitting there having a face mask on my hand (which is not the same sensitivity as my face so kind of a waste) and almost all the emplyees coming at me with different products to go with it. Its great that you seem passionate about the products but if i dont look like i need help (or a facemask on my hand) then leave me alone. Anyways i ended up pretending i got a call and practically ran out without the shampoo i needed. :(((i acctually ran out a few years ago, the employees are not helpful they are just downright harassing and scary)!!!

products were great but customer service not so great I called because i needed some instructions some bath bombs a girl answer and was rude, they dont really tell you about the products or how to use them

MY LORD THIS STORE IS TINY
It’s always crowded in here unless you come in right after opening so be prepared! Other than that, I love this store so much. I’ve been to this particular location a few times and I love all the employees I’ve interacted with! The line can get long but sometimes one of the workers will go down the line offering hand massages with one of the massage bars :) loooooove this!
The SF stores seem to have more selection than other Bay Area stores. I love LUSH products since everything is fair trade and there are so many vegan options!

one of my friends daughters just bought some soap from Lush. She can’t remember what fragrance it is, said it may have been passion fruit. But whatever it is, the smell is so intoxicating and delicious. I’m sitting in the car while they are sightseeing and I’m distracted from emailing people I need to email on my phone, because of this heavenly fragrance filling up the whole car. Whatever it is… I need to get some!

This is my favourite place to go and treat myself. located on Powell street close to union square. I was always a fan of the bath bombs but now I’m a convert to the solid bubble bath bars and the bath melts
These are not cheap by any means but they are so concentrated you can break off chunks and get up to four baths off one bar depending on the size
They are a great gift, come in different colours — I love pink bubbles myself and always have holiday themed things I also like the bath melts you put these in and you will see how they soften your skin. Bubble bars range from $ 7.99 up to $ 11.99. Keep in mind this is a small space and gets crowded they have little baskets for you to shop with and individual paper bags to put your stuff in !

I LOVE AND LIVE LUSH PRODUCTS, but I’ll never buy stuff from here again. All staff are rude and really slow with services. Very impolite and they stare you down, I was in line for more than 10 minutes and the cashier didn’t apologize and gave me attitude. Again I will never ever buy LUSH Products here again.
* NO STAR AT ALL FROM ME…

Pros–
Wide selection
Great gifts
Smells great
Attentive staff
Fair trade
Wide vegetarian and vegan range
Cons–
Small
Smell can be overwhelming
Long lines
Overall, this spot has a much wider range than my local lush and i love the staff here. Proud to be a lushie :)

I can not say enough about this place it’s an amazing store, awesome vibes, great environment, great customer service, everyone in their is so sweet. Steven & Briggsy. Are so awesome. They helped me with exactly what I needed. They went above and beyond. I will definitely be coming back to this fabulous place! And great customer service is hard to find! I give it 5 stars + another 20!

Why the girls here got to be all up in my face while I’m trying to browse?! Shopping is my peaceful ‘me time.’ It’s LITERALLY worse than getting the walk ‘n talk from a crackhead on Mission Street. Love their products tho.

This is one of my favorite locations i have been coming here for years!
Customer service is ALWAYS on point buuuuttt sometimes can get a bit pushy in asking too many questions and following you around but i know its just part of their job!
I love coming for the holiday things! If you want a demo of anything employees will happily do it. For any product you are interested in they will always explain how to use it and what the benefits are :-)
Went in today to pick up a new tub of my favorite Angels on bare skin & to check out the holiday stuff. Lady at the register was so sweet she gave me a free face mask — Shoutout to her she the real MVP!
Overall always a great experience here and will stay as my go-​to Lush.

Since coming in, I’ve plunked down hundreds of dollars on products online! Yes, you will be hooked and it could be dangerous but it’s a luxurious kind of danger!
PS– My hair hasn’t been the same since it teamed up with Rehab and Retread… look it up, you won’t be sorry!!!

I AM A HUGE LUSHIE! I don’t even know if people call Lush lovers this, but if they don’t I am starting it now. I love this company. They love life and the earth. I have never seen a sad person working here. I also have never seen a sad person shopping here. I love how they care about their products being full of things that are actually good for your skin and hair. I have probably used over 30 different products of theirs and have literally NEVER been disappointed. It is nice that every time I spend my money and time here I know it will be worth it. My favorite products are their bath bombs (I wasn’t a bath person until I discovered these about 4 years ago) and their Lust perfume. The perfume is solid and perfect for rubbing on my neck and wrists on the go.
Go try this place out, they love to give you samples and to demonstrate any product while you are there.

I got for one product… aside from that I cant stand the smell. It is just over powering and makes my head hurt.
Don’t think they can do anything about that… but again the products and people have always been great. It is also nice that you are able to try things out and get samples.

Great products, shitty staff. The children who work here make it hard to shop at this location. Late opening up, ignoring customers, inept at using the cash register, and most importantly rude. I could let all the other stuff slide if they were polite & friendly but the staff needs an attitude adjustment.

I love this Lush location. It is a smaller store, but it is literally right in the heart of Union Square. It has all kinds of bath and body products and the best part it’s all made from REAL ingredients that are GOOD for your body. This store in particular has a great selection of bath bombs and soaps. Their displays are superb.
If you have any questions or want to try anything in the store be sure to ask ANY associate. I have a special shout out to Laura who went above and beyond for me and all my friends.
Some of my personal favorite products are: Ocean Salt (body scrub), Jungle (Conditioner for your hair that comes in a bar), New (shampoo bar), Angels on bare skin (face exfoliant), and Avobath (bath bomb)
You can’t go wrong at this store. However, it is important to smell things before you buy it. If you’re looking for something to treat anything skin related just ask. These associates are trained to know what is in the product to help better your skin, hair, nails and more.

Each time I visit, I’m always greeted with stellar service. I brought a male friend after work one day, and even he enjoyed trying all the novelty products out! He also bought one of the facial lotions and sniffed everything else on the shelves while one of the employees helped me try out some cleansers.
Background: I have really sensitive skin that is allergic to artificial fragrances. I’ve often gotten eczema and severe rashes after using typical face masks and body lotions. So when I first discovered Lush, I was so excited to finally have a store I could go to with natural, environmentally friendly and animal friendly products.
So far, I’ve gotten the breath of fresh air toner, caca marron hair dye and catastrophe cosmetic face mask. The breath of fresh air toner is part of my daily routine. I spray it on in the morning and buff it out with a cotton pad before applying makeup to keep my skin moisturized without the greasy feeling of lotion. And again at night after cleansing to rehydrate! Catastrophe cosmetic is perfect for breakouts. My skin felt extremely soft and had this smooth, clay-​like finish afterwards. However, the next day, I had some dry patches. So it’s good to tackle acne, but I have to moisturize after. Have yet to try the hair dye.
Finally, I love that they give you samples (sometimes)! I got a small tub of the angels on bare skin cleanser, which I now really love and can’t wait to buy next time. But really, this place is awesome. The employees are always welcoming and leave you alone after answering your questions without pushing you to buy anything. The products speak for themselves!

This place is literally the best.
Everyone knows that lush has amazing products for baths, showers, hair, skin, lips, EVERYTHING. But the main reason I come here instead of getting it online is the PEOPLE.
Every single person who works here is simply a joy to talk to. I wandered in looking lost just wanting to check out the new bath bombs and instead got treated to a personalized hand massage and had my specific needs tailored to by Alexa. I ended up spending $ 50 on a ton of product that I am SO excited to try.
Thanks Alexa for the amazing one-​on-​one experience! I will definitely be coming back for more!

From time to time, my younger brothers like to wax philosophical about what they would do in the event of a zombie apocalypse. (Thanks, The Walking Dead!) Me? I’m pretty simple. I’d like to get turned early, and then I would hope I’d still have a smidgen of gray matter left to find my way to Lush and turn their employees.
People like Alex, for instance, who took the time to help my friend, Jacque C., and I find the PERFECT gift for a friend, and also walk us through our own little mini spa experience. (It’s a compliment, I swear!)
On the first day of Stormageddon, Jacque and I made our way to Lush, braving the dangerous, traffic light-​less streets of downtown San Francisco. Once inside, we began browsing around, slightly overwhelmed by all of the colors and fragrances.
Enter Alex, a warm, calm, delightfully scented angel to help us navigate our way around. He asked us if we were looking for anything in particular, and when we mentioned our search for a gift for a friend about to undergo a pretty drastic surgery, and would probably not want something too overpowering, he directed us to the LUSHious gift box which was just spot on.
And instead of just tossing the box our way, he actually walked us through the store to explain each of the products inside, and allow us to smell and try them to make sure we liked everything.
The LUSHious gift box includes ($ 59.95):
–sugar scrub
–grass shower gel
–bohemian soap
–therapy massage bar
–9 to 5 cleansing lotion
–lemony flutter cuticle butter
–fair trade foot lotion
–karma komba shampoo bar
After leading us through the contents of the box, Alex asked us if we needed anything else. We then inquired about the best Lush products to use to combat dry winter skin, and Alex proceeded to treat us to a hands-​on (literally) experience right then and there.
With a bowl of warm water and terry towels at the ready, we were able to try out:
rub rub rub & ocean salt (exfoliating scrubs)
happy hippy (grapefruit show gel)
dream cream (a rich body lotion/​butter)
formulae known as (cocoa butter rich body lotion)
and various massage bars
^ Bonus Note: Alex explained that the one protruding dot on the Therapy massage bar is meant to signify the statistic that one in four babies born has an outie belly button. How cute!
In the end, we left feeling really rejuvenated and ready to brave the city streets and cold rain again. Thanks, Alex & Lush, for another great experience!

Sometimes cruelty free is done so well, the people buying it aren’t conscious of that fact. They buy it because they love it.
I say that is a win-​win.
Charity Pot — buy this at least once and try it to banish winter dry skin. 100% of the proceeds goes to one of many charities Lush supports. Save your skin, save the world. See? Easy.
They have a variety of handmade soaps of a gazillion flavors. My favorites are The Godmother, Rockstar, and the various sugar scrubby ones. They have pre-​cut sizes wrapped in their signature butcher paper or you can ask them to cut a chunk to the size you wish. I love these soaps. They are as pretty to look at as they are effective on my skin. They smell so good if you have extras hanging around to tuck into your linen cabinet or lingerie drawer.
Bath bombs, bubble bars, all kinds of Willy Wonka-​esque stuff to make bathtime for grown ups as delicious and fun as they were when we were kids. I always choose something that smells like roses, preferably with glitter because come on, everything is better with glitter!
Face masks, they have a lot. So there are the fresh ones that you can buy in the store but cannot have shipped or you can buy the cult favorite Mask of Magnimity (they ship this one). Try a mask — you will like it. Your skin will love it!
The massage bars are indulgent if you actually know how to massage — but if you don’t, they are romantic to share and really nice to use after you get out of a hot shower!
Lip sugar scrubs like bubble gum or popcorn make winter dry lips and the torture of drying matte lipstick an easy and delicious beauty fix. I try so hard not to eat the whole thing. It’s pretty embarrassing.
They have a great shaving cream for men who use manual razors called Prince. I usually buy that when gifting things to men.
Ah! They also have pre-​wrapped gifts and can wrap whatever you like pretty quickly. They have saved me in a pinch so many times :)
Recycling: if you keep your full sized black recycled containers you can turn them in for a free fresh face mask! See — recycling can be fun for grown ups. Please contact your local store for details.
What do I buy when I come here? Grass gel soap, Ro’s Argan, and Turkish Delight. I love to smell like fresh roses when I have a really crappy day. Listen we are grown ups — crappy days happen. I find my happy in a special bathing ritual.
If nothing else, I smell good. I could be grouchy but no one can deny I smell so good and not weird perfume… but natural floral, rose and grass smell. I love that.
I also love the Eyes Right mascara that can do double duty if you dip an eyeliner brush into it. Voila! Mascara and eyeliner sans bat poop!
I bought a re-​usable bag that I love. It is so well designed and carries a lot of stuff. It has a perfectly sized with a strategically placed pocket for my iPhone. The straps are flat, so they don’t dig into your arm like an ill fitting bra strap. The group that designed this bag really did a great job! I don’t use it for grocery — I use it for running errands. Look at the pictures I posted — you’ll see what I mean.
Service: Lush policy is the customer is important. When you walk in — every employee who sees you will stop what they are doing to acknowledge you. They are sincerely interested in helping you.
Remember — Lush doesn’t have ads. Their business has grown strictly from word of mouth. Oh they do have a cool newspaperish catalogue at the store and they include one with your shipment if you order online.
Demonstration: Lush employees are more than happy to let to see how things bubble, lather, soften, smell… just ask. I’ve been in the store when they have store demos. So fun!
Parking: I park a half block up the street at the Union Square Parking Garage.
It’s really hard to go anywhere else the same day because you are so happy from the great, enthusiastic service here anywhere else is a letdown.
Lush has a «no photographs please» policy. I asked about it because I was genuinely curious and I wanted to give you guys the lowdown. Well, after a brief conversation about that policy, I was granted permission to take photos.
For Unilocal.I specifically said I would post the image on Unilocal.
I felt honored, so I took a great image of the store.
That’s what happens when you respect rules and carry yourself like a Unilocal Elite.
Lush, I love you. Enjoy your 5 stars of perfection!