HelioPower Solar

Put down a deposit in June 2015 of $ 1000 for a 6KW Sanyo system that they said would be installed in July or August at the latest. They didn’t start the permit process until September, installation was started in October but it took over a month to complete because the guy they sent out was a complete flake, didn’t show up on time, didn’t show up at all for county inspection appointments, etc. I took two days off work to wait around to make sure the job was completed. Finally got it signed off November 19^th they told me the permit to operate would be submitted to PGE that day. I’d been given enough excuses already that didn’t want to make my final payment until it was turned on but they pointed out that the contract said final payment was due upon inspection. So I paid them in full the remaining $ 23,000 and they cashed the check that day, but they never submitted the Permission to Operate to PGE. Here it is January 23, over two months after the final inspection was completed. I’ve called PGE half a dozen times (its not their fault) called Heliopower over a dozen times, they didn’t return calls, I found out the sales guy is no longer with the company, I called the main number and got transferred about dozen times to people who said they couldn’t help me, that I had to go through the sales guy (who no longer worked there!). I got a friend involved who had referred me, he reached out to his account manager, they finally called me back, didn’t offer an apology but instead blamed me that the wrong meter number was written down on the form (filled out by the flakey guy!) and still no solutions. I started this 9 months ago, I’ve paid $ 24,000 and I still haven’t generated a watt of electricity.
There are lots of solar companies in the Bay area. They come and go, and I had paid more than other bids to go with a company that had been around for more than 10 years, and that provided ongoing monitoring. Maybe to them I’m just a rinky dink little residential customer and they are focused on commercial projects. If you too are just a rinky dink little residential customer, find a company that wants residential customers. Heliopower does not.

Be fore warned. HelioPower is SunRun and will rip you off. It’s too bad they post scare tactics putting out false fears of the process. You will not like the terms they offer. Read it and think about it and go to PG&E’s site to find out your real savings. It will be negligible. Why encumber your finances with a very long term contract with a very expensive exit clause for such negligible savings? It’s a big scam. Best you go off grid. No meter. Just solar and batteries. With the bay area’s climate it is a no brainer. I’m still waiting, two years, for them to remove the install that came with the property I bought. I would not sign their contract. To be clear, their contract will put a lien on your property. This will come to play should you think of selling. You will have to pay off the contract or get the new owner to sign the contract. You should not do this. period. Also, they will not mention in their «power bill calculations» the PG&E monthly connection fee. Yes, even if you never use power from PG&E, the solar meets all your needs, you will be paying the approx. $ 114 fee monthly to PG&E for being connected to the power grid.

Everyone we dealt with at Helio Power was awesome. Brett K. was our sales rep and he was great from start to end. They really delivered on what they promised. They saved us a ton of money and I would definetly recommend the company again!

We never got past the detailed planning stage. They looked at our property and told us that they could put an 11kW system on our hillside for a proposed fee. They put it in writing and we paid $ 1,000 to start the project. They planned the project and it turned out that they could only do a 6kW system for that price. We said NO and they would not refund our $ 1,000.

Heliopower did a great job on our 7kW installation! They kept us informed throughout the entire process, and handled all the PG&E, town, and county paperwork. They have a well coordinated sales, engineering, installation, and service team. The installation crew was very knowledgable and professional, and worked closely with us to make a few on-​site changes we requested. We’re enjoying watching our meter spin backwards… Great job from start to finish!

So happy with HelioPower. They were honest, clear and helpful every step of the way. Just turned our system on and already so pleased with the carbon offset and bill reduction. A good move for all.