Safe and Sound Security

Just want to give a big thank you to Dustin for his patience in explaining all of the ins and outs of the options available to us with Safe & Sound. He is very professional and knowledgeable. We signed up for service and we had two great techs, John & Sean out 2 days later to do the conversion of our old hard wired service to a state of the art cellular system. They were also very knowledgeable and professional. The new system is so easy to use — we love it!

Krystal knocked on our door and very personably gave us a ton of information on Safe and Sound’s alarm system. We had wanted to get a new alarm system anyway so we had Connor come by, he efficiently discussed our particular needs and what his company could do for our home. The next day their technician Sean installed our system and we are very happy with the result. From start to finish we had a flawless experience, I’m almost willing to have someone try to burglarize us just to see how the system works in action (ok, not really).

We just had Connor install a security system for our home. He was completely professional and very personable, I highly recommend.

Feeling safer with Safe & Sound. I just purchased a new home and was looking for a security system for my home. After researching many companies I found Safe & Sound. The reviews I read were great and the company was local. I was going to make an appointment but wanted to ask my daughter and son-​in-​law about the system they chose and how they like the services they were receiving first. Turns out they had chosen Safe & Sound for the same reason and were extremely pleased with both the products and the services. They spoke highly of their representative Connor Bell. I phoned Connor and made an appointment for him to come to my home and educate me about the products and services they have. I have to say that it was a pleasure doing business with Connor. Connor answered my questions and concerns and I felt confident in my decision to move forward and start their services as soon as possible. The installer who came out two days later was extremely professional and knowledgeable and completed the installation quickly, and then took the time to review they system and answer any questions I had. I would highly recommend Safe & Sound in Concord for your personal security system. Safe & Sound really cares about their client’s satisfaction.

Just wanted to say a big Thank you to Connor! He came out last week to discuss the options provided through Safe and Sound Security. In less than a week. we had everything is installed and operational! We even had a question come up the day after we met. and he was quick to call us back on his day off! Now that is customer service.
Its great having all the new features their system has to offer!
Thank you so much.

Safe and Sound installed a new home security system for us this week. The whole process of consultation, purchase and installation was simpler and less expensive than I had anticipated. Connor came and, after what seemed like a pretty thorough review of our property, recommended a system that seemed practical, but not overdone. He noted the purpose of each component and certainly did not try to upsell us on anything unnecessary.
The installation was just a couple of days later. I had thought that the installation of all of the control panel, door/​window sensors and motion sensors would have been more intrusive, but it wasn’t bad at all. (Only the control panel is wired, and that hidden wire is just to plug into an existing outlet for power.) The installer was polite and worked quickly. He was very good at describing how the system works and in orienting us on how to use it.
We’ve put off this decision for a number of years out of fears that a home security system would be complicated, unreliable, not user-​friendly, expensive, etc. All of those concerns were unfounded. I’m glad that we finally got a system, and I’m happy that we went with Safe & Sound.
My only caveat is that when discussing the three-​year contract, it was implied (or at least I understood) that the costs couldn’t go up during that period. Maybe not. But the contract you actually sign says that for any term less than 5 years, the monthly rate CAN go up, by up to 5% per year. Again, I don’t know if they will raise their rates like that — the security business is very competitive — but it is a possibility that we hadn’t considered when the outline of the deal was described to us.

We have been a happy Safe Security (OUR OLD COMPANY) customer for the past 5 years.
I received a call yesterday from Safe and Sound Security… offering their services. The gal was very detailed and explained the new technology their company offered. I set an appointment for the very next evening.
Connor (Our Security Consultant) showed up right on time!
He was very friendly and provided a thorough presentation and answered all of our questions… and we had ALOT of them! Of course their products are really cool and up to date. but I really liked that they are a local company. If I have any issues. I will be able to talk to someone HERE IN MY AREA!!! Installation is next week! So excited!
Thank you so much for everything!

I’ve recently come back to Safe and Sound after using another service (out of convenience) and I’m so glad I did. I feel secure and confident in the equipment and the digital app and couldn’t feel more safe in my home. Connor was so helpful in figuring out the best set up for my home — giving me new ideas that the other service neglected and giving me great advice on what would be the best system for my home. I can even turn on the lights at my house from the app! He was prompt, attentive and extremely nice and helpful. I love that I can always speak to a live, kind, person in the area with safe and sound. They are great!

We chose Safe & Sound for our first security system. Their rep Connor was very professional and explained their service options so we knew what to select, and the installation team delivered as promised. The system is very intuitive and easy to use. It gives us a great sense of safety and security.

Holy smokes, this company is great. Not only because of the service they provide, but
particularly because of their customer service. Joan Roa has taken care of our household
security needs like no one has ever done before. Lots of companies make promises,
trying to get your business, but then they fall flat as soon as you start making your
monthly payments. Joan has returned every phone call I’ve ever made, promptly and
efficiently. And I’ve made quite a few, more out of curiosity or inquiry than anything
else. Joan has returned emails to me even on days that I know are her days off. She
knows technology better than anyone I’ve come across, and is quick to answer my
questions or troubleshoot. I guess what I’m ultimately saying is that I trust Joan, 100%.
And, to me, that’s what all this security business is all about. The few times that I’ve had
to deal with someone else in their office, I’ve dealt with Joan’s right-​hand-​woman, Ami.
As reluctant as I was to work with anyone else, Ami proved to be extremely competent,
as well. 5 stars for Safe and Sound and their support team.

Crystal just came by to offer the companies services. She was very personable, knowledgable, & informative. A pleasure to speak with. We arranged a consultation for tomorrow evening which I look forward too. Rates and services sound like they have everything we need in one security system company. Next review will more than likely entail the ease of installation and convenience of usage!

We had a great experience with Connor and the rest of the staff at safe and sound. They did a terrific job and I would definitely recommend giving him a call.

This is my first time getting an alarm. I’ve recently separated from my husband and now live alone with my 6 year old son. I live in a good neighborhood, but safety and security is always on my mind.
From the first call to Brian at the office to the end of my consultation with Connor it was very clear to me that this group of people are not just selling a product, they believe in the product and were able to work with me on getting me the right equipment to help me sleep at night, but also stay within my tight budget as a single parent.
During the consultation, Connor communicated with Joan in the office and the owner Patrick at 8:30 pm. First of all, I was surprised they answered the phone so late, but more importantly was impressed by their human kindness and understanding to my budget restraints and safety concerns.
I am truly thankful to them for giving me the very needed sleep and peace of mind I haven’t had in a long time.
I would highly recommend them just based on the fact that in one evening I was able to see that they treated me like a person and not «sale». They truly care.

Excellent customer service!!! Connor was great he gave us so much info on the product. He did not force us to purchase unlike all the other alarm companies. I highly recommend this alarm company and definitely ask for Connor.

The team here is incredibly friendly and tight-​knit. They really care about their customers and spend up to hours in individual homes to make sure it fits them personally — not cookie cutter like ADT or Bay Alarm or any other big corporation. I know those companies get paid for how quickly they do the job, and have been in and out in 45 minutes and toss manuals to you.
This is one of the only systems on the market with audio-​verification; in San Jose, they don’t even go to your house when the alarm goes off unless your system has audio verification. This is by far my favorite system I have researched — I love using the phone app when I have already gotten into bed and forgot to arm the house! I also love checking up on my property when I’m not around — gives me a sense of satisfaction and safety.
Support local businesses! Don’t go for systems that are known just for the sake of being known. DO YOUR RESEARCH!

We are very pleased with the company, the sales, Mr. Connor Bell, was very detailed and pleasant, explained to us all the options, and most importantly, the pro and cons of each devices, and why as a company, «safe and sound «is unique, as they handle everything within their own base. Through him, we finally understand what is the latest and most efficient way to set up the ALARM system and protect our home. Joan, the office based manager is great also, spent more than half hour talking to me on various issues, and win over my confidence without pushing, but with honest opinions.
Last, of course, not the least, is the technician, Dong, very efficient and fast, certainly know what he is doing, besides he is humorous and happy going fellow.
Overall, it is a GEM compared to so many companies out there, we recommend without reservation.

I had been an ADP customer for about 5 years before this month. To be honest, I was not totally unhappy with them other than the fact that they kept raising rates on me. However, it was a big enough issue to me that I decided to seek competitive bids from other companies.
I only got competitive bids from a few other companies but Safe and Sound’s presentation and offer was far better than anyone else in terms of price and product quality. Our Safe and Sound rep, Connor, knew a ton about alarm systems as well as how they work with our local police department. He sold us a product that was exactly what we needed and didn’t try and up-​sell us on expensive pieces that didn’t offer a lot of value.
We have been live with this system for a short amount of time but we have had a few items we wanted to tweak in terms of the setup. Safe and Sound was incredibly responsive and provided us solutions for each of the items we called about. I highly recommend calling these guys if you are looking for a new alarm system…

We had a Safe and Sound security system installed in May after a few years of stalling and doing extensive research. The #1 reason we ultimately went with this company is because Mat (promotional manager) told us that the motion sensor would «definitely» be fine with our large dogs. No other company ever gave us the assurance, especially with the false confidence that Mat did. Angie’s list and Unilocal both had very good reviews but I now question these.
Problem #1: Racksmy installed the equipment poorly causing our mobile app to not work so we never knew if the security system was armed or disarmed. The day he installed it, he told us the problem must be with our phones or carrier. After calling Safe and Sound and after a false alarm (see problem #2), Evan came back to fix the problem. The antenna was shoved into the wall and not carried up into the attic as recommended to receive an adequate signal. Evan fixed it and it works fine now.
Problem #2: Within a week of installation, the motion sensor went off causing a false alarm when we were both at work and not readily available by phone and could not easily leave our jobs. Concord PD came to our house and found nothing so that means it was set off by the dogs. Safe and Sound’s solution was to remove the motion detector (which was why we got the alarm in the first place) and for us to pay more money to have glass break sensors installed. In the meantime, the dogs did hundreds of dollars worth of property damage as a result of being terrified by the alarm siren.
Problem #3: Lies and breach of contract. We were told no permit was required but this is not true. Concord does require an alarm permit and failure to comply or having excessive false alarms results in fines. We are very frustrated about the lies told by S&S concerning the permit and the equipment. Companies that lie for business should not be supported. They are in breach of contract because they promised us things they couldn’t deliver. We are looking into getting out of our 3 year contract with this deceiving company.
The only positive part of this whole situation was that Evan (the second installer) was hard working, honest and kind. He was at our house for hours and was able to get our security system working properly. For more than $ 50 per month, I would suggest you take your business elsewhere.

They were really diligent in work and very prompt in appointments and never waste a minute.
I had a tamper which needs to be addressed and they came very promptly and fixed the same thing the next day.
Definitely recommend them!
Its been 2 months since I have their system. Their system seems to be working very fine and suits our needs.

Security System was installed by the highly skilled, professional, detail oriented, meticulous Evan Dauster. Evan from Safe and Sound Security did an amazing job. He took his time to precheck all sensors individually to make sure they all functioned properly and communicated with the control panel. Also, before he moved on with the job he convinced us that moving the current panel from the Kitchen to the hallway was the right thing to do. even though this move means more work for him, he did the right thing and didn’t rush his job. My moving the panel he had to now remove the existing panel and patch the hole behind the panel. since we had paint he came back a couple of days later to touch up the wall for us. During the patch and paint he did a clean job.
When he installed the sensors in all the windows, Evan made sure he installed the magnet and sensor in the most concealing way possible and this took time. I have seen in my friend home in Los Angeles where it was installed at the bottom of the window and it looks so obvious and eye sore. However, in our home Evan took his time to install and check it to make sure they all functioned properly and at the same time it is aesthetically good.
Evan was respectful of our home, in the process of installation he identified a dead cable wire and removed it for us. Also, after the installation Evan took his time to walk me through the functions of the control panel. Again he didn’t rush the session. Evan made sure I understood how to operate the system. Thank you Evan!!!
If you are going with Safe and Sound Security System for your security needs then please ask for EVAN DAUSTER you will not be disappointed by his service. Evan takes his time with installation but it is for your benifit so make use of it