Ernest Bock Jewelers

They just charged me $ 13 to change my watch battery and in the course of doing so lost the crown. They said when I brought it in, it did not have a crown. This can’t be true, because I had tried to set the time prior to coming into the shop which of course requires the crown to be in place. They suggested that I buy another crown for $ 40 from them. I decided that the watch was not worth it, nor an argument over it. I would not rate their competence very high.

The 5 stars are for the customer service I received there.
I went to Bock Jewelers to buy a white gold chain. I needed a slim one and Mrs. Bock was very courteous in assisting me. I found the right one which is very lovely and shimmery. All in all, I appreciate her courtesy and professionalism. Frankly, they were so nice, I’d love to purchase from them regularly!
Thanks, Mrs. Bock!

Fast, efficient, quality service at a reasonable price from a sweet, kind couple. I’ll definitely return.

The two lovely two couple that running the business are really nice and great. This jewelry store is responsible for more than three neighborhood in this area.
They are the only store that fix watches in this area. They cover Ingleside, sunset, Sfsu Area, Park merced, daily city, San Bruno .
I change my five watches in the store and they did a great job. I’m so happy with their service

Ernest and his wife are the real deal. Sadly, these family-​owned customer focused shops aren’t going to be around forever. This man and his wife have helped me with so many of my needs over the years. I will be eternally grateful for them for a long time to come.

I am shocked that this place gotten such good reviews. I have never been given such poor customer service anywhere. I took 3 watches in for battery replacement, they told me they were very busy but would have them done the same day. I went to do errands to kill time and called about 3 hours later to see if they might be ready. I was told, yes. When I got there, the dark haired woman, who had told me they were ready, completely ignored me and the older woman said none of the watches had been worked on but they would do it while I waited. I left to move my car to a different parking spot and when I returned I said I would just take one of the watches or as many as he had replaced and do the others later, because I had already waited so long. The old lady said he still hadn’t started. Another customer had come in while I had left to move my car and they said he was «first». I asked why I had been told the watches were ready when they weren’t, and the old lady started shrieking, yelling at me that she had had a hard day and all sorts of other nonsense. The darkhaired woman gave a blank stare into the distance and said nothing, not even a simple «we apologize» from either of them. When I calmly asked the old lady why she was yelling, she just continued yelling that they were so busy and walked away… never again will I set foot there. I went to Macy’s got my batteries replaced in 20 min, but most importantly, I WAS GREETED WITH A SMILE NOT A SCOWL, TALKED TO KINDLY AND THANKED afterwards.

I can’t say enough good things about my experience at this shop today. I brought in my gold omega ladymatic that had belonged to my mother. The second hand needed to be reattached. The competent and delightful Ernest Bock and Susanna told me to come back in 45 minutes. — not in a week or two weeks but 45 minutes! This in not just a simple repair since the whole movement has to be removed. But 45 minutes later it was done! The people were gracious, friendly and lovely. My high-​end watch was lovingly cared for. Mr. Bock even polished the crystal. I couldn’t have been happier.

Gracious, prompt service. No complaints here. I can’t comment about watches, but they did lovely work on my rings.

Going to Mr. Bock is a family tradition. All of our jewelry has been purchased at this establishment for over 18 years. So all of my kids confirmation jewelry, gifts for relatives and many of the beautiful pieces I own were given to me as gifts by my husband. I always tell my husband…“just go to Mr. Bocks”. He has a wide variety of styles and prices. This is a shopping experience and they will help you with finding the right jewelry and may even have things not displayed to show you. This is not a watch repair place alone. Come here to shop for quality pieces.

I have been going to Mr. and Mrs. Bock’s store for many years. The service is excellent and they have good items for gifts for others and oneself.

It’s rare that you get polite, speedy, AND high quality service all at the same time, but that’s definitely what I received this morning. I arrived 15 minutes before they opened but I was welcomed inside with a smile. They remembered that I had called the day before, and made sure they understood exactly what I wanted (battery replacement and a band resizing). Took my watches, got started with the repairs and I was out of there in under 15 minutes. There’s not a scratch on either watch.

This store IS NOT closed. There service is excellent and first rate. They have always been polite and honest with me for over 20 years. If you are polite they will respond in kind. If not you get what you deserve.

I have a Diesel watch in which the battery died. As I do with all my watches, I take them to the nearest mall and have the battery replaced. Apparently the last time my battery was replaced the repairer damaged the watch case making nearly impossible to fix. I took my watch to 2 repair shops that had both given up on trying to fix it. They recommended that I spend $ 89 plus shipping and send the watch back to Diesel. The watch has more sentimental value than dollar value. I was ready to throw it away.
Here is the miracle! I happened to stop by one day with a friend told the jeweler about my watch. He said he could fix anything. I told him I’d put him to the test and see if he could change the battery. I really didn’t think he could, but he sounded so confident that I though «what the heck, let him try». I brought the watch by today and they replaced my battery in 15 minutes.
AMAZING!
The jeweler said it was a little difficult, but he did it. This guy has talent.
I don’t normally write reviews like this, but I really find that this company is definitely worth it.
KEEP UP THE GREAT WORK!

Too bad the lovely woman who works here has to put up with the horrible owner. She is very gracious and he is rude and contemptuous. We took in my husband’s very expensive watch to have the band adjusted and the guy ruined the band completely including breaking one of the pins. And then he complained about having had to work on it. Beware — do NOT patronize this place.

This store has been closed for some time; Mr. Bock retired.

Dear Unilocalers, please DO NOT bring your high end watches or jewelry to this place.
I brought in my Rolex to get it sized and this old man sitting behind a work station scratched up my watch trying to get the screws out. I told him that he scratched up my watch but he then started to blame me saying that I was the one who scratched it. This watch was brand new and never worn. I then told him to stop because he obviously didn’t know what he was doing and to prevent further damage. He then tells me that my Rolex is fake (and was made in Hong Kong) and demanded I still pay him for a job that he did not complete. I could have caused a scene but decided to walked out. He then tells me to get out of his store as I was already walking out.
I truly regret stepping foot into this establishment. I have never been treated so poorly as a customer in my life. Rude old man.

Ok. All I wanted was some links taken out and a new battery for my Tourneau watch. I knew this was Manor before, so I wanted to give them my business. The man that’s the owner was taking a very long time. It was like he was having trouble taking out the links. I then needed a battery and I heard some hammering. The lady gave me back my watch and said he couldn’t open it. He said some racist comment like «fancy name, but parts made in China». I took my watch to get a battery from someone else and they told me it was damaged. HE DAMAGED MY WATCH. I went back and they claimed it was my fault. His tone was ‘get out of my store’ I’m closed now. DO NOT GO HERE. GO DOWN THE BLOCK TO ANDY’S. These owners are very rude.

I have been a customer of Ernest’s since the early 1970s. When I was a kid, he used to let me wash and wax his car to work of the purchase of gifts for my family and my first girlfriends. He is an old world crafstman. He has fixed watches and clocks that others suggested were too old, for which to find parts. He and his wife have been good to me and my family for more than forty years. His prices are very reasonable and he turns around work very quickly. He loves what he does. When I was growing up, I remember that he was always working in the back well after the store was closed and all the other store owners had gone home. You will get excellent service and you will never be shocked by the prices.

I thought by going here to change the battery on my watch, that it would be conventient and safe enough considering their long experience, but unfortunately, I think not long enough. My watch was over 20 yrs old, but Ernest didn’t have experience with this «new» and expensive watch. He changed the battery okay but in getting to it, he broke my watch stem.
He didn’t know to turn it before pulling it out. At first, he said it was already broken, but I KNOW it wasn’t. Then he admitted he didn’t realize you turn it. His wife had already collected the $ 10.95 for the battery replacement so he refunded me that cost. BUT now I have a broken stem! He at first offered to order it then later rescinded it, saying he wouldn’t be able to get the part. At that point, I decided I didn’t want him breaking anything else and costing me more money!
I had to go downtown to my husband’s jeweler who REALLY knew watches and now it’s going to cost me over $ 100 to fix it!!!
I wouldn’t recommend going here at all for watch battery replacement unless you have a cheap watch!
Follow-​up Dec 9, 2010
I got my watch back from the 2^nd jeweler and the BIG bill. I decided to write a letter to Ernest and see if he would do the ‘right’ thing. HE DID!
I received a letter of apology and a check to cover the total cost of the new stem and crown. I thank him for that, he was honorable.
But once bitten, twice shy. I still can’t go back there.

My wife and I have been loyal customers for, literally, decades. Ernest Bock Jewelers is old-​school in (in my opinion) the best sense: polite – gracious, even – informed, low-​pressure, reliable – and they remember me (by name and family details) even when I haven’t been in for a long time. I have bought several gifts here over the years (they made a 10^th-​anniversary ring for my wife, still a high point in my gift-​giving efforts) and taken items in for repair, always completed promptly and satisfactorily.
If you’re looking for the sprawl and sales pressure of a mall store, this isn’t the place for you.
They have a nice selection for a small store, but it is a small store. There have been occasions when I’ve had to go elsewhere for a particular item, but I always stop here first.