Pandora

Major appreciation for the young lady by the name of Mauna. As I walked in she immediately approached me and made sure I was taken care of. My wife and I just had our 3^rd year anniversary and I wanted to get her a special piece. I was completely lost so I asked for her opinion and she was more than helpful. She showed me some selections, asked questions about my wife, her tastes, and helped me make a decision based off that. She made the experience personal and showed that she cared. My wife loved the jewelry and I’m definitely coming back. Thanks Mauna!

Terrible customer service. Went to use a credit we received as a gift card at the Pandora store. For whatever reason, the card hadn’t been properly activated and didn’t work. The sales associate tried to activate it for us, but the phone system hung up on him. Then the owner (an elderly woman) tried as well and said «it didn’t work» and left it at that, saying we had to contact the card company ourselves, refusing to help us get the problem sorted out adding «It’s not our card… it’s the Pandora corporate office». Even though it was a Pandora card and we were in a Pandora store, she didn’t want anything to do with it… call them she said. «We’re a franchise. do you know what that is?» Uh, yes… do you know what customer service is? Guess not.
Sooooo, even though a huge chunk of your business is gift cards you won’t even help us get this sorted out so we can PAY YOU? Wow… unbelievable.
Come to find out later that we had the same problem activating the card as the sales associate. The machine hung up on us when on the last step. I can guarantee the owner had the same issue, but lied to our face about it, so she didn’t have to deal with it.
Oh and btw, trying to sort out the gift card situation has been an ongoing thing for over A YEAR! Pandora uses some terrible 3^rd party bank that is even worse at customer service than them (amazing, I know…).
I look forward to the day when this Pandora closes it’s doors. With terrible customer service and poor quality products, I don’t see it being in business much longer.
Do yourself a favor and shop somewhere else. Pandora is a complete sham.

The staff at this store makes shopping for Pandora jewelry a joy! I’ve been here a few times and each time, the salesperson who served me was nothing but professional, friendly and efficient. During the recent promotion period, I came by on two occasions (Sun morning and Fri afternoon) and was pleasantly surprised by how cheerful and relaxed their staff was. I’ve been helped by Jesus, Arshia and Carla– and their service is miles apart from that of the staff in the Westfield mall branch. Keep it up, guys!

Terrible customer service. I was promised a discount to buy, came back and they would not give even a five percent discount. They lied to my face flat out.

LOVE the jewelry but DO NOT shop there, they sell defective jewelry in order to make a sale and… The elderly lady with the dark hair that claims to be the manager will short change you if you try to do a return and will laugh about it! Sadly her unethical tendencies ruin the store, she should be fired to say the least.

This Pandora store really makes buying gift easy and painless. First off I was frustrated with the downtown SF store; the don’t know how to help a potential customer on how to buy gift. Out of frustration I called this store and the sales lady Alicia answered very courteously and provide more selection then I am standing in front of that silly downtown store.
So I drove to Stones town and as I expected she is extremely helpful from bracelet size I should get for my girl, the combination, and even nicely packing.
This is the store to come when you want a memorable gift with excellent customer service!

I came here twice today around 6 – 8 pm and was helped by Carla and Mauna. They are both friendly, patient, and very helpful — both [5-​Star].
However, I deducted 1 star because of one female sales person. I do not know her name because she was NOT the one helping me, but just interrupted with us. She is very disrespectful to people.
I was trying to tell Mauna that I wanted to exchanged a bracelet that came with my purchase half hour ago; and I handed her my receipts. This lady (I will refer to her as «Loud lady» since she was really loud) was standing right next to Mauna and «helping» the customer she was supposed to be helping. I guess she must have overheard a few words I said to Mauna. She literally grabbed my receipts from Mauna’s hands and started to lecture us while examining it. She goes, «you (Mauna) have to make sure they are the same price, this one is 60, the heart one is 65… blahblahblah». I already told Mauna it was a gift that came with my purchase and I did not pay for it. But Loud lady is still going on and on and on about the 5 dollar difference. Very disrespectful. Not just this, while «examining» my receipts, she kept talking to her own customers and was holding my receipts for two whole minutes. Me and Mauna were just standing there and waiting for her to finish her conversation with the customer (that’s what people with manners do). After that, I had to repeat to her [3] times that it was a free bracelet, before she could fully understand what was happening. She is very disrespectful to both me and Mauna.
I understand her intention, she was assuming I paid for the 65 bracelet to get the free gift, then came back and exchange it for a cheaper one… Come on, loud lady, I may not be as loud and rude as u, but I am not stupid. Also, Mauna is grown up, she can take care of business. It is so rude for you to interrupt with us when u don’t know what was going on and none of us was talking to u. U also wasted my two while minutes waiting for you with my receipt in your hand while talking to your own customer.
I hope the manager see this. I do not want to be helped by this loud lady when I step in here next time. Maybe this is something that should be brought up in your staff meeting of u read this.
P. s. Loud lady dropped some charms on the floor right after minding our business. I hope those charms are fine.

I love Pandora jewelry! I don’t normally buy jewelry but once in awhile when I want to pamper myself I definitely check out Pandora. This review is particularly for their charm bracelet. I play a lot of sports so I am constantly falling and rolling around… Pandora’s charm bracelet is the only jewelry that I have owned that is so sturdy. What I love about the bracelet is that it can match with any type of outfit. It’s not just a piece of jewelry, it’s a memory. I love receiving my charms because each charm represent a part of me… it tells a story. They have a great variety of different types of charms, you will never run out of options to choose from! Every time I open my Pandora gift I feel like it’s Christmas again hehe.
The store is also really pretty and great customer service. The only thing I have to complain about is the price… it is a bit pricier but you really get when you pay for. I’ve had my bracelet for 4 years and I wear it every single day (never take it off) and it still looks like brand new.
Bonus– you can bring in your bracelet and they will polish it for you!
I definitely choose Pandora over Tiffany’s any day!
Hmm…which reminds me. I have my eye on the Pandora pink leather bracelet…

great product and friendly customer service.