Continental Appliance

Horrible customer service. Had a refrigerator that had issues with the water/​ice dispenser not working. Technician came by on ⁷⁄₉ and said a part needed to be replaced. They charged $ 391.58. $ 85 of which was for the trip/​service. The rest was for the deposit for the part that needed to be ordered. We paid $ 288.10 (includes deposit for the part) Over the weekend, we tweaked with the water/​ice dispenser and it worked again.
I called on ⁷⁄₁₃ to cancel the order. They said the order was placed already prior to the 13^th and couldn’t cancel it. They LIED! We had a copy of the invoice to the parts supply company. I called the parts supply company and the order was placed on the 13^th (not prior as they claimed) and it wasn’t even shipped yet. In addition, the part representative even said the order can be cancelled as long as it hasn’t been shipped. I was fine with continental appliance keeping the $ 85 (for the service/​trip) since they made the trip, but they refused to refund the deposit for the part that we didn’t even need-​even though the supplier said it was okay to cancel the order.
DO NOT ever use them!
1. The technician couldn’t figure out the problem and said it was a part malfunction when in fact it wasn’t. An amateur was able to fix it.
2. Once they have your money, their customer service goes down the drain.
I am reporting them to Better Business Bureau and filing a claim with small claims court! **UPDATED: while filing a complaint with Better Business Bureau, found out THEY ARE RATED AN «F».

cant get a call back. Had a problem for months. Paid the money, still not fixed, and they have a voice mail to screen calls, and they wont call back.