Bob’s Appliance Service

Customer service is terrible. They are quick to put the blame on you and not friendly at all. I had an appointment from 1 – 5 pm. They called at about 9 am to see if the technician could come early. I work nights so I was asleep and didn’t really want them to come early. I called them back at 1 pm and they stated that a technician has already came that way and because I didn’t answer the phone they would have to come back another day and it was my fault. Seriously though when I schedule 1 to 5 and I don’t answer try again from 1 to 5. However, the technicians are great. Would definitely recommend them. Just avoid there customer service as much as possible. Extremely unfriendly.

Bob is the best kept secret around. He has fixed many of my appliances, including the washing machine, dishwasher and garbage disposal. He is fantastic and quite reasonable.

Excellent team, father and son. They fixed our oven, the reason we called for, and also fixed our stove so all burners light. We will definitely call them back.

Easy to schedule, family business, quick repair, good rates.
Would definitely call them again when I have a need.

I can’t recommend Bob highly enough. I waited over two weeks for Sears to come to fix my washing machine, and the day they were scheduled to come, they cancelled. The technician was sick. Fair enough, but I had almost three weeks of family wash piled up. I called Bob late that afternoon and he called back and squeezed me in first thing the next morning. He showed up with a smile, was very friendly and knowledgable, fixed the job quickly, took a moment to quickly look at a few other jobs I’ll have him come back for, and charged me exactly what he quoted. (Less than Sears!) Does it get any better?

Bob and his son repaired a chronic gas leak and weak igniter for a stove: came on time, immediately recognized the problem, had the required parts on hand, and fixed the problem within an hour. They were happy to explain in some detail how the burner heads worked and why they were broken, which was pretty sweet.
My only quibbling disappointment was that he wasn’t the Bob of Bob’s donuts.

Bob is one of the most diligent troubleshooters I have ever met. We have a Samsung front-​load washing machine that wasn’t draining properly and displayed the «nd» error. Bob checked and cleaned all the hoses and replaced the sensor. When the machine still wasn’t draining, he came back out and tested the pump, opened the washer, and checked and cleared the hoses attached to the pump. That did the trick. Bob didn’t charge us for the second service call. I highly recommend Bob if you need an appliance fixed. :)

Bob’s Appliance Service just completed the requested job. We needed our washer’s cold water filter cleaned and replace our rubber hoses with new nylon braided ones. While we had another top rated Unilocal company come out and assess, the estimate work order and parts came out to over double what Bob quoted on the high end.
Bob was responsive, upfront, honest, and accurate with his estimate which required his son to help move the stacked W/​D unit. In fact, they actually finished inside a hour. They even cleaned the area behind the units while the appliances were out. As I told them, I hope I don’t need to call them but if I do have any future appliance issues, I will definitely call them first.

I called in the morning and Bob offered to come out the same morning. And he arrived right on time.
Sadly, my dryer was toast, and he rightly suggested a new dryer rather than the motor, which would run me almost as much as a new dryer.
However, I also had a problem with my washer’s lid switch. He jimmied it with pliers — something I had already tried, and thankfully decided right before he left to look closer. I needed a new lid switch after all, which he promptlly replaced.
I was a little disappointed that the service call was not credited since I had work done but some places don’t. So, while I found the parts and labor reasonable, I was disappointed with the 80 dollar service charge.

I highly recommend Bob and his son, who quickly were able to fix my washing machine. Painters I’d previously used had changed the orientation of a drain pipe, and Bob fixed the situation and replaced a part that had been damaged as a result of the changed location of the pipe. I’ll be glad to use them again in the future. Very nice people, and very helpful.

Very thorough on time service at a fair price. I have an older french stove that no one sells or carries parts for in the USA. Consequently most repair services don’t even want to look at it. I ended up securing parts from the UK since the manufacturer (Rosieres) would not even respond to email. Bob’s was able to service due to superior electrician’s skills.

Bob and his son replaced the water intake valve on our washer (the old one was failing, which caused the washer to sometimes fill when it wasn’t operating). I probably could have done it myself with the help of a friend, but it would have taken all afternoon since we have a stacked washer/​dryer that is hard to access. Bob and his son responded quickly to our call, finished the work in 30 minutes, and charged what was in my opinion a fair price.
Bob was also very friendly. He clearly enjoys his work and takes pride in it, which is probably the most important attribute in hiring someone. I would definitely recommend him.

Great experience. Bob came and fixed my stove within a few hours of my call. Came when he said he would. Knew what it was and fixed it. Price was reasonable. Seems he works on everything appliance. So when my washing machine goes on the blink again, I’m calling Bob.

Bob just fixed our gas dryer. He came quickly, clearly knows appliances, was pleasant. I had Googled the problem and eliminated some of the possibilities and had an idea of what the problem was, so it was a quick fix.
Very happy with Bob’s service. He’s responsive and clearly knows what he is doing.

Bob just came and went, left a beautifully fixed dishwasher in his wake. Am so glad I found him here on Unilocal — thanks to all of you who provided helpful reviews. He provided same-​day service. Was upfront about (totally reasonable) costs, as others have mentioned. Was polite, efficient, on-​time, and just no-​nonsense.
Bob asked how I had heard about his service. I said, «Yelp.» Then I asked him, «Have you ever read your Unilocal reviews?» He said, «No, I’m not very good with computers.»
So I began to wonder about the only non-​5-​star review and think that it must have been some sort of fluke or misunderstanding. Sorry about that. Don’t hold your breath for a call-​back in response to your review — he’s not online. Just call him again if you have an issue with his service — he seems extremely responsive as long as you’re dialling the right digits.
Anyway, this guy is solid, professional, and just a nice person.
I asked him to come back next week to deal with our furnace. Will be glad to have his assistance once more.

Frank’s all city Plumber’s referred me to Bob’s for my dishwasher issue. Bob was here within an hour of talking to him and had the dishwasher fixed in about 20 minutes, didn’t cost an arm and a leg. Polite and professional.
This guy clearly knows his appliances.

I had a problem with my Dryer. I called Bob at 11:50 am and he told he could be out to my house by 12:00 to check it out. He quoted me over the phone for his diagnostic fee which was more than reasonable.
Sure enough he shows up at right at 12:00 checks & has my dryer working normal by 12:30!
He advised me on a couple other things which he noticed which I will take care of.
All in all speedy, efficient, friendly service which was priced very fair. I will be calling bob next time.
*He only takes cash or checks

It was 5:45. Guests for dinner were arriving at 7. I had peeled potatoes and beets ready to go in the oven. But the wires in the oven (which I found out later should not be there) had completely deteriorated due to an oven fire a few weeks before.
So yes, I had put myself in this precarious position, but was looking for a quick fix and fast. And while no one — not GE, not Maytag, not any service out there was able to come and at least tell me my oven was safe, dear old Bob showed up in 20 minutes to help.
He told me that the starter had actually been installed incorrectly (read: danger) and he completely fixed the issue, replacing the wires and putting them where they should be. Which is not in the oven.
He then answered all my absurd questions about the oven and safety and really anything else I wanted to know. He is a sweet man, quick with his tools, and overall a gem. Oh and his rates are extremely reasonable.
I know I’ll call him the next time I need a fix.

My roommate called Bob to fix some appliances, and we made an appointment for 2 days ago for him to come between 4−6PM. Bob never showed, and he hasn’t yet returned the voicemail we left him. I’ll update this if he ever calls back.

Bob has been fixing appliances for 30 years, which is almost as long as I’ve been alive. He is encyclopedic in his appliance knowledge.
We had an emergency situation with our Maytag stove (the emergency being that the stove has been broken for 6 months and I was about to lose my shit if I had to light the stove with matches for a single day longer), and I called every repair guy with a 5 star rating for a last minute appointment. I was practically laughed out of town. Finally I reached Bill, who must have heard the panic in my voice, because he said «Ok, I am on my way to a job, but I’ll try to swing by.»
He quoted his pricing up front, arrived and tore apart the stove efficiently and quickly, located the wires that had come loose*, replaced them, and rebuilt the stove. Stove is now working like a dream again.
Highly recommended. Also, he seeing the shoes by our front door, he offered to remove his shoes. Great attention to detail.
*what kind of crappy manufacturing is this, Maytag? wires coming loose inside the stove?