Citibank

Good suburban location, but small parking lot. I love coming to this location because the staff is always friendly and welcome you when you come in. This is my preferred citibank, yes the parking is small but it’s good when you need to grab a few bucks before seeing family. Mostly locals come here that is why the staff know everyone by heart they really make you feel like a family. I highly suggest giving this place a try. I can’t believe it has such low reviews.

One star for the operations manager even though he deserves none — Michael Mak
5 Stars for CEO’s Assistant — Roz and Amber Brown from the corporate office
I have been a citibank member since 2004, reason is because the tellers there are really friendly and it just a block away from my house so it is convenient. Two blocks away is Wells Fargo but because i like the staff i always go to this branch which is on Arroyo Drive SSF. There is an islander banker who is really personable and a muslim banker who is always so friendly and go above and beyond to assist.
Today was a totally different day though, none of these 2 ladies were there. There was a operations manager whose name was Michael Mak. My trend for last 14 years with citibank has been that every month i go to Citibank, cash out my mortgage payment which is with Wellfargo and pay it there. I am a manager at a CPA firm and we have 2 offices one in RWC and one in SF. Normally i am the one who withdraws the money but there has been times where i have to rush to work and my dad cashes my check. The most i have done this has been probably 4 – 5 times in last 14 years.
Today was one of those days where i had to be in our SF office, the drive there due to traffic is not very conveninent so i gave my dad a cash check for $ 2800 and ask him to do what he has done in the past, cash it. When he went there the operations manager, Michael Mak was being really difficult and would not honor the check. My dad called me and i spoke to Michael and explained to him my situation that i was in SF, my car was parked in the parking building with the timeline to leave at 5pm because i had not planned for this and i had meetings back to back. I was willing to verify any information and most importantly the tellers there know me in person, i am a regular walk in customers and other managers have handled this request before. He was not willing to listen to anything and his straight answer was NO. Today was Monday and it was a busy day in my office for me too, i got frustrated and told him that i am going to cancel my meetings and come there but i will at the same time close my account. Again he cared less and his response was ok.
Despite my frustration i still decided to reach out to the corporate office/​CEO for help. Of course i didn’t have the number so i went to the chat line and the representative refused to give it to me, they redirected me to the same branch where Michael Mak was all in control. I googled the number and go hold of the corporate off in NY where i was able to talk to the CEO’s (Barbara J. Desoer) assistant, she was totally professional, listened to my request patiently and directed me to Amber Brown.
Amber Brown another professional agent did her fact finding and called the branch to find out the Michael Mak was not fully aware of the protocol and it was ok for my dad to go and get the check cashed.
I am so grateful to folks like Amber Brown (210 3 579 592) and Roz (CEO’s Assistant) who took the time to listen to me and handle my issue in such a professional manner. I hope the Michael Mak would have done the same but he was too arrogant to even listen.
The bank itself is good but the employees can make a big difference.
Hopefully the management talks to him and he changes his demeanor in terms of customer service and treats other customers nicely. He should be aware that his personality can make such a big impact on the customers, check your facts first before being difficult. I understand there is a lot of fraud going on and he is probably taking precautions but that doesn’t mean he makes life difficult for the loyal customers and force them to go do business elsewhere.
If it wasn’t for Roz (CEO’s assistant) and Amber Brown, i would have definitely closed my account and encouraged my friends and family members to do so to.
Thanks to these 2 lovely ladies who came in as my life saver and saved me tons of time driving back and forth and defused my frustration and perception in regards to Citibank.

I’ve been coming to this place since I was eighteen and they had no problem depositing my check post dated the next day, until now. I don’t know what’s more annoying than being denied of my own money, but their rude attitude is what sets me off the edge. Especially that Margarita lady, I swear she has the word b*tch written all over her bloated face.
This place went downhill with the new employees and management. They’re not very friendly at all and they certainly lost my trust. Except Astrid, she’s cool in my book, she can fucks with me.
One star is all y’all getting biotch!!!

They aren’t closed really. I just went there like 2 3 weeks ago.
I asked for a $ 5000 withdrawal. The teller walked off without saying anything and left me standing. She came back and counted the $ 100 bills in the most confusing way.
When she was done, she did not gathered the bills in one neat stack, instead she expect me to reach out and grab the bundle of $ 100 bills laid out all scattered on the counter.
She did not even offered an envelope so I had to ask for an envelope and she just gave it to me instead of putting the cash in it. WoW what a rude terrible service. And not a single smile was given.
Close this bank or hire a new management. Citibank always have great service except for this one.

Thank God they are closed. This bank, not the other Citibank, was the rudest bank I know. All the employees there were extremely mean and impatient. They were lazy and screwed me up several times for processing my checks and torn edges and I had to run around begging other banks to cash the edge torn check that they did to me. Lots of unnecessary regulations and unfriendly services. No wonder why they closed.