First National Bank of Northern California

You’d think that after doing business with a smaller local bank such as this after 20 years, there would be some trust established. That’s what I thought too, but in this situation I was wrong. Simply put, I work in family owned business and we’ve been with FNB since the beginning (1994) when they had a bank in San Bruno since has since shut down many years ago. Then we starting going to the branch in SSF on So. Airport which also shut down. With only a couple of options nearby I sometimes go the branch in SSF on El Camino when I have deposit to do on the weekends. Well, depending on what you are depositing it can be a problem. I went in with check that was written to my customer (single party check) for a few thousand dollars to deposit into my 20 year old checking account and was denied because A. it wasn’t two party check and B. the signer was not there with me personally.
I could understand not accepting the check if I was a brand new business or if this was out of the ordinary in my business but neither of those situations apply. I felt like a stranger in there so I took my entire deposit and left. I’d suggest trying other branches if something similar has happened to you and possibly another bank altogether. 20 solid years. SMH

I went in there about a week and a half ago. I was on my lunch break, there to cash my check. There was no line, but just one teller behind the counter named MARIAH. Im standing there for a good 2 minutes and she still hasn’t acknowledged that I was there. I take the initiative to walk up to her booth and she looks up and gives me a dirty look AND STILL NO HELP. So another worker sees that I AM STILL WAITING THERE AND opens up another booth to help me. As the other teller is helping me and elderly man gets in line and again he waits there for another 2 minutes while Mariah’s booth is open. Some lady at a desk in the bank had to yell and say. «Mariah, can you help that customer, please?» I just think that its ridiculous that I received that kind of customer service, especially at a bank! I also work in customer service and I understand that people can be off the hook, but I was just standing there to cash my check. I didn’t even talk to her and she was rude off the bat and didn’t want to assist me. I suggest that MARIAH stay home next time she wants to be at work and rude and useless to your customers.

lots of parking.
A DRIVE THROUGH ATM!!!
I love it. in and out. they’re quick, they never seem to be busy but they’re open monday through friday including saturday.
so 4 stars. they’d get 5 if they had better interest rates for other kind of banking.

I was dragged, kicking and screaming to use on-​line bill pay and now it’s one of those things that I wonder how I have lived without. No more stamps, envelopes, trips to the mailbox… a couple of clicks and BINGO the payment is on its way, really amazing, we live in a fascinating time of change.