Christian Dior

Bad bad sales lady.
The black lady did a horrible job.
I will get my next Dior anywhere else.

Nice clean store. All bags are displayed so that you can see and touch them yourself without asking for assistance. The sales personnel is always very polite and don’t bug us until we clearly need help.
I bought one bag that had a minor defect that I didn’t notice at the time of purchase. I took the bag back to the store a year later thinking that they will have to send it for a repair and I will have to come again to pick it up. I was prepared for a major headache. Instead the sales lady said that they had the same bag in the store and offered to replace my old one on the spot. This is a great customer service!

Omg the black lady needs to be fired! What a terrible attitude towards customers!!! Unacceptable!

Pushy sales people… As I looked for bags for my wife that black sales lady kept telling me the price of each bag as if I couldn’t afford them… I took my business across the store to Louis Vuitton instead. Nice bags though. Just poor service. Needs major revamping

Terrible service! Terrible attitude. I went to the store to check out the medium Lady Dior and wanted to try to put my wallet to see if it fits in, the black lady just rudely put me to stop and said «it will». She absolutely would not let me try myself. The other Asian lady sales just stares. Absolutely terrible energy to be in the store. By the way, I also called a couple weeks ago and inquired some information and the guy over the phone was also rude and impatient!

I believed Dior to be a world-​class brand and its employees to represent the high standards, but I never expected them to place themselves on a higher ground. Unfortunately that was how I felt when I was humiliated at the Dior boutique at the San Francisco Bloomingdale’s. Regardless of my ethnicity, age, and economic background, I shouldn’t be barked «Put you beverage over there!» without courtesy. I also shouldn’t be brushed off with «Which bag? Four thousand something.» when I ask about a product. I shouldn’t have to feel ashamed that I don’t like their stereotypical customer, one who walked in after me and received a different level of service.

OMG, never in my life did I see a condescending sales woman like this one. Normally I am not a big fan of any leather products, I am more of a designer watches fan. So I most often look very simple from head to toes. When I went into the stores and check on this beautiful black satin bag with beautiful blue flowers on it, the black lady there told me that it has been sold out and refused to check on the price for me. Her tone to me is extremely rude. I also checked on another Dior bag with contrasting pink and green pockets (the pink pocket’s on the front and the green pocket’s in the back). She kept telling that they don’t carry that bag. I have to show her the bag I was asking about on the paper she was looking at. She gladly yelled out «it’s pink pocket, you were telling me wrong info» and I have to show her the pic of the bag online so that she can indeed see that it has both pink and GREEN pocket. She doesn’t even seem to want to sell the bag to me. Too bad, I was able to buy any dior bag I want. My friend was also astonished at the way that black lady was treating me. I have been to Chanel, Dior & Omega in South Coast Plaza (Southern California) and no sales associate has ever treated me that way. She gave me that dirty look that this girl is just messing around and wasting my time, no way she can afford the bag even though there were just me & my friend in the store!
Please go elsewhere if you want to be treated with respect!

I bought a Christian Dior sunglasses from China and the damn thing broke right away. I came in here to have it replaced. First they gave me a hard time, giving me all kinds of bullshit. I got fed up, yelled at them. Spoke with the manager. After a week, they finally replaced it. Fucking assholes.

Omg… I have the feeling that the blonde lady name is Brenda. Talking with her over the phone gave me the same feeling like everybody else interacting with her .Very rude attitude … I’m not going to visit her store … As the other person said … Run … ;)

If you see the blond lady in the store, DO NOT ENTER THE STORE.
If you ask this blond lady the price of the bag, she will give you «you can not afford this bag» look.
If you just look around, I suggest you walk away.
I was trying to ask if they have the item that I want, the blond lady gave me a «go away, you can not afford this» look on her face.

I had an amazing experience shopping here! So much that I am willing to drive all the way from Cupertino just to shop at this Dior location.
MAKE SURE YOU MAKE YOUR PURCHASES THROUGH AUSTIN. He’s amazing! My entire transaction was possible because he texted/​called me back about my purchase as many times as I requested.
Unlike other Unilocalers, I did not have to deal with any blonde ladies and the security guard was nothing short of welcoming and nice. I had called Austin the day before to make sure they had the wallet I wanted, a black Dior Ultimate. Austin went above and beyond to find it for me and even though I couldn’t make it to San Francisco until the next day, he saved it for me.
I showed up the next day with my boyfriend and his best friend. They were dressed like normal dudes, t-​shirts and snapbacks– nothing fancy. I myself showed up with a Codplay t-​shirt and PINK sweats and we were not treated any different because of our appearance.
The transaction went super smoothly and I could not be happier with the product! For those of you complaining about the price well NO SHIT IT’S CHRISTIAN DIOR. Don’t expect prices from shit like Coach or Juicy as you do not get Coach or Juicy quality products.
Dior is my favorite brand, from make-​up to leather goods to clothing, and this location is amazing!

Just called up this store to ask a question abt product. The saleswoman gave me detailed, impeccable service, that spoke to her genuine high regard for and knowledge of the brand. Which is what I’d expect from this charming shop, which looks just like a jewel box.
NOTE TO THOSE OF YOU DISSED IN HIGH-​END SHOPS
It sucks. A word, however: when I was a little girl, my Mom and I used to come to SF for girlie shopping trips in Union Square – long before the Gap, Forever 21, and Macy’s were there. Back when Union Square still seemed like Hitchcock’s playground. Before LV bags appeared in rap videos. Before overpaid, entitled young people working for start-​ups said «me too!» and bought their way into luxury.
My Mom and I, we couldn’t afford the high-​end shops, but looked at the Lovely Ladies who wore their wares like they were walking Confections, the avatars of Good Taste, and ambassadors of Classic Old SF. We didn’t want to be them, or call sour grapes on them, we just loved watching them representing their finery… THESE are the women the salesfolk want to see wearing their bags. They are sick of seeing knock-​offs, and people who buy beautiful things not for the exquisite pleasure of wearing them, but b/​c they can say «Look, I got money.» They are sick to death of their brand being diluted – to them, misrepresented – by half the people that now wear it. The way that I practically cry when I enter Union Square now, knowing what it used to be.
If they’re the rude type, you’re not going to change them. So when you go into the store, just look the part, dammit!

Not very helpful here unless you look like you have money. When we arrived no one was in the store just the guard and the lady at the counter, they both just kept looking at us until we asked for help. She didn’t seem interested until I started naming names of the bags. Then another lady came in wearing fancy clothes and the salesperson immediately asked her if she needed assistance, while were looking at the bag she went over and helped the other customer instead, so at that point we got frustrated and decided to leave. We ended up going to Chanel and bought a bag from the very helpful and friendly staff, no wonder this is the only Dior store left in the bay area, I don’t think its gonna be here much longer if they continue to treat people the way they do

Disgusting experience at this place.
I ordered a black patent lady dior at this store on Sat and I was told it’s going to arrive on Tue and they’ll Call me. On Tuesday, no one called me so I called them. The lady answered the phone sounds rude but asked me to leave the info and will do some research and let me know. three hours passed, no one called. So I called back and was told my bag will arrive on Wed. Ok. So far nothing too bad.
On Wed I went to the store to pick up my bag. The bag looked fine under their lighting. Then I walked out to normal lighting and soon noticed some problems: on one side something inside the bag was poking the surface so it’s not really even. OK. the bag is «only» several thousand dollars and «handmade so this should be acceptable» but there were also some white scratches on the top handle… I didn’t want to take an flawed bag back home so I walked back to the store, hoping they had some cleaning product that could wipe it off or had another brand new one.
The SA was in the back room. Only the security was there. The security asked me what’s the problem with the bag. Though he is just the security not an SA, I showed him the flaws. Then he claimed he couldn’t see those and said” those are not flaws, you just changed my mind…”, in a teasing tone. God knows how much I want this bag! Then he went on talking and talking, complaining about how I changed my mind and lying about the flaws… Then I had to say I was already upset about the bag don’t make me angrier. Ok. He said sorry and silenced for one second and then start complaining how he was just trying to help and how rude I was… ok at this point I understand I should ignore this guy.
And that’s not the worst part. I was waiting there for about 15 minutes and the SA was talking on her cell phone in the back room. I have an appoitment in 30 minutes so I knocked on the door of the back room and the security immediately stopped me. He said you cannot do that she is answering a call. But on her cell phone not the store’s phone! Ok. I waited another 10 minute and in that 10 minute I became too angery for a cleaning or exchange. So as soon as the women came out I told her I want a return.
Here comes the fantastic part of the story. the SA asked me what’s the problem. I said the security had been rude to me so I don’t want to purchase from this store. She then said ok, so what is the issue? I said that does not matter any more the only reason I want to return it is because the security was rude to me. You won’t believe what she said next. She said «Behave, answer my question!» Oh My God! I’m thirty years old, have two masters degree and work as a financial analyst, even my mom never told me to «behave». I was shocked! But the only thing I can do is to get a refund and not let people like that to get a commision from my purchase. So I showed her the problem and it took her another 10 min to give me my refund. In the end I asked her if she could tell me the security’s name. She said «that doesn’t matter. Do me a favor and save your time. When I ask you a question you should behave…» as soon as I heard the word «behave» the second time, I immediately walk away… I’ll definitely file a complaint, for both of them!
I don’t know their names because neither of them were wearing a name badge. But the SA has brown skin, blonde hair and a hole on the skin above her lips.

If the only lady that is working there has blonde hair and is older, WALK OUT!!!
I DON’T LIKE HER AND YOU PROBABLY WONT TOO!
Here’s why… another sales associate who was tall with dark hair (not the Asian one) helped us, then the blonde hair lady rang us up and STOLE HER SALE! OMG, I felt so bad for the dark hair lady but I didn’t know what to say. The blonde hair lady was even playing with her feet/​toes when I walked in, WTF? Gross. Go home.
I signed up for a Bloomies card when I purchased my Dior bag to take advantage of the 10% discount they gave which is now 15% off. When I received my bill, the 10% wasn’t discounted and I had to call customer service to fix this mistake. They said they don’t give out discounts on designer goods but I said that a manager helped me and gave me his business card if I were to run into any troubles getting the discount. I got it fixed and yay, saved me a ton of $.

Their customer service is just fabulous. I love that they treat you the same whether you are buying sunglasses or purse. The lady who helped me was so helpful in getting the glasses down from the super high display case and was very patient when my fickleness kicked in. I never feel intimidated to come in here and I left with some gorgeous glasses that day!

5 stars because:
— your saddle bag rocks my socks
— amazing quality (my 6-​year old clutch /​shoulder bag is still kicking it!)
— you make me all happy, giddy and excited for my paycheck to come :-)

It started out like a fairytale…
My bf (now fiancé) and I were in Hawaii, strolling down Waikiki, when he impulsively decides to buy me this beautiful gaucho purse at Dior. It looked like a well-​stitched saddle hanging from my shoulder, and I couldn’t wait to wear it.
It came with a hefty price, but the sales attendant assured me that the shiny, bronzey leather that I chose was unique – that there weren’t a lot of that particular tone made. She even told us that buying in HI would be cheaper, as their state’s sales tax was lower than CA. We thought it was too good to be true.
And so, I loved that purse. and wore it everyday since that day. Until the 3^rd week that is… Until the freakin’ strap BROKE!
Now I’m sorry, but correct me if I’m wrong! A bag that costs that much should at least last ONE MONTH, right!!! *&%#@
I called the Dior in Hawaii and they said to mail them the purse. I didn’t feel comfortable with that and plus, I wanted my «baby» back right away. They, then, told me to choose a nearby store, and I told them about how I had SEEN the exact same purse at a display at the Bloomingdales’ Dior (so much for being unique). They told me they’d take care of it and contact them.
Christmas Eve came, and we went to this Dior, and was helped with a very professional man named M. He was very gracious but said he never heard of my situation. I gave him my contact in HI, who, of course, with my luck, wasn’t available yet due to the time difference. M was very nice, but questioned why my purse was bought at a different price in HI.
To make a long story short, the Hawaiian branch swore they called this branch and left a message about my purse. The price was different because in HI, they cater to Japanese tourists and change their price, accordingly, based on the Japanese Yen trade rate. M kept in contact with me about my purse, which I got back yesterday from FedEx fixed and looking all new! He assured me that Dior purses do not break easily and that he hoped I would continue to buy their product!
I definitely will go back to the SF location. The Hawaiian one assured me that I could buy from them, and it would always be cheaper despite the shipping charges. M did a good job in keeping me as a future customer. I did take out one star because he could’ve just given me the one on display instead of making me wait for the purse to get fixed. I guess that’s the price for the discount though ;).
I’m so happy to have my gaucho purse bag back!