Furla

This is just a warning to anyone who does want to buy a furla bag!
So I have a Furla white bag & its an older style
It is leather but the straps were made of a manmade material
The straps have started to like melt off of the purse! Its sticky and gets on EVERYTHING I have! I left the bag in a drawer in my closet with a few other bags (Coach Bags, a Dior Saddle Bag, and a Kate Spade bag), and this bag managed to RUIN my other bags because this white CRAP came off the straps and got on my black bags, and it WONT come off! THis white goo comes off onto your hand if you touch it, its gross & sticky
I contacted customer service and they are like well out bags have a one year warranty. I get that if this was about wear & tear, etc.
But this is not a thing that should be happening no matter how much time passes! The straps shouldn’t be coming off onto my hand on contact, and ruining hundred dollars worth of other bags that they are around. Imagine if I wore the bag and it started ruining my clothes too.
I would recommend you go to another high end bag designer, cause you never know if this could happen to you and with your bag in a few years!

I just bought a few bags here and I’m really excited about them :) I was on a wait list and there was a bit of a scuffle when it came down to actually purchasing them. At first they didn’t think they were aloud to sell it to me, but The associates and managers really pulled and worked to be able to sell me the bag I had been so desperately lusting after!!! The bags are amazing and very well made.
My only down side/​loss of star that is after spending several hundred dollars, I had to ask for many things I would expect would be standard service with purchase. ie. box, receipt in an envelope… just details… but its what counts in my book…
Overall I had a great experience and would purchase here again.

I came here just on my lunch break earlier and the sales associate ignored me. She was on a personal call since she was laughing, giggling and talking about the weekend. Talk about some poor customer service. I stayed in the store for about five minutes and was not greeted by her at all.
Furla, hire better sales assocaites, ones that are more attentive to potential Furla handbag buying customers.

This is tough, bcuz I LOVE Furla when it comes to the style. BUT, given the price of the bags, I was surprised to learn when my new Furla bag had a slight tear in the leather handle after 3 uses. I took it in and since I had no receipt (it was a bday gift), they took it, told me it would be 2 weeks to repair and they would let me know if I needed to pay (if the purse was over 1 year old).
Two weeks later I get a call saying it would cost $ 75. Seemed a bit high and wasn’t it supposed to be fixed already, but thinking it is at repair shop and bcuz I wanted it fixed, I said «okay».
Here is the upshot: Three trips into the store, NUMEROUS calls and 10 weeks later, I FINALLY got my purse back. The salesgirls could never tell me where my purse was. I asked that they call the repair shop and call me back (never did) and asked that the manager (who never seemed to be in) call me back, (no return calls from manager either) and it wasn’t until 10 weeks had gone by that I ever got any kind of response and that they finally got my purse in. THEN, when I went in to pick it up, the repair ticket was $ 275!!! ARE YOU KIDDING ME!!!
First off, given the cost of their products, they should guarantee and repair them for free, and they shouldn’t have charged me at all.
I only paid the $ 75 initial quote, and the manager did finally call me AFTER I got the purse with absolutely no explanation, but was apologetic– no refund however. Whatever you do, NEVER have them repair your purses. I took it to them, thinking the quality of the repair would be better than a shoe shop and maybe it was, but it wasn’t worth the hassle or the misunderstanding between me and my boyfriend who gave it to me and couldn’t figure out why I wasn’t using it. When all is said and done, I may not ever purchase another Furla after this experience. So sad.

I get the most compliments on my Furla handbag. I was very iffy about spending that much on a bag (shoes, no biggie, but a bag?!), but in the end, my heart won out. Thankfully, the saleswoman wasn’t pushy and didn’t make me feel like some sort of pleb when I asked her to put it on hold overnight for me.

Nice boutique like the Palo Alto location and the sales chick wasn’t pushy at all and was very accomodating. The bags are no where near LV/​Fendi/​Prada status but they are beautifully designed and crafted. And made in Italy. With the dollar being weak and the crazy rise (and really ridiculous, IMO) of bag prices, Furla doesn’t get enough credit or popularity but it surely makes it reasonable for one’s pocket to score an exquisite bag that will last forever. And the best part right now is, last season’s bags and shoes are on sale! Scored a cute tote for my mama for her bday.