Carriage Inn-Best Western

I don’t get the people complaining about the neighborhood. It’s in SoMa, and pretty damn close to the Civic Center BART station. What did you expect? For those that don’t know, around Civic Center there are homeless people. However, typically it’s not a problem and SoMa is actually a pretty ok area. If you think it’s a terrible area, I just assume you’ve lived in suburbia all your life. As long as you aren’t stupid, you’ll be fine.
So let’s get to it.
Pros:
— HUGE room
— Nice pricing
— 5 blocks from AT&T park (a little over a mile walking I think, so it’s an easy walk)
— Some nice restaurants nearby on Folsom
— Clean room
— Cool staff
— Nifty Kitsch too it… cool room theme with authors
— Close to Union Square (also around a mile)
— Short walk to Civic Center BART
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Cons:
— Broken hot tub and after reading the reviews it has been that way since 2011 at least
— WiFi is useless. If you need to do work, you are pretty well screwed
— Hard to get a cab unless you call for one
— I’m not a fan of the soap smell
— Breakfast is down at the front desk, but I had no idea until the last day what the boxes were. Nobody let me know the handful of boxes on the table behind the front desk were the breakfast they advertised until I checked out.
— I didn’t have a fireplace :-(

Just wanted to pop on here and give this place an outstanding review — especially for the service. We were greeted by Mina, who really went out of her way to make sure our stay was awesome. Upon checking out, another employee, Scottie (we hope that was his name — can’t recall) also went out of his way (without us even asking) to help us navigate our way back to the Amtrak station via safe neighborhoods /​routes. The room was spectacular — super clean /​comfortable, etc. We’ve stayed in hotels all around the country, and this one ranks right at the top. Highly recommended — –and a fun place to stay, too, as it’s quirky and eclectic. (To be fair, the wifi was a tad on the slow side, but all of the hotels there are from the same company. So, if Carraige Inn is slow for you, try the Good Hotel one or the Best Western across the street for your wifi connection. From our room, the Good Hotel one worked best. It’s not blazing-​fast streaming movie internet… but it got the job done.)