Bose

Steven was very helpful and courteous. Showed genuine concern for my experience with the product when I brought in my broken headphones.

Really grateful for experiencing such ease of service at Bose. I’d been thinking about getting my first pair for a while because I had heard so many great things about the brand. This was my first time actually trying the devices and first time at this store (located on the fourth floor, next to the Japanese stationary shop Maido. Smaller than I expected, but not short on inventory.)
I was really allowed my own space to try everything out at my own pace, and not feel intruded by anyone. I’m wary of workers who are overeager to sell, especially for big purchases, and this was definitely not the case here at all. Alejandro was really genuinely friendly, easy to chat to about anything and everything, and simply answer questions I had. Makes it such a fun and welcoming experience!
I must have spent a good hour here, testing out the bluetooth headphones, noise canceling headphones, noise canceling earbuds, and regular earbuds. You’re welcome to tap through the music collections on the display iPads. You’re also welcome to connect your own devices, which I did with the bluetooth headphones. There are also disinfectant wipes on display to clean the buds.
I’m glad I tried a few different devices because what I ended up with was entirely not what I expected! I thought I’d end up purchasing one of the popular headphones, but ended up with an earbud. The noise-​canceling earbuds, which Alejandro said are what he uses himself, are surprisingly to me the same price as the noise-​canceling headphones… but I guess it makes sense because it’s the same technology used. This was perfect for something compact and discreet that I wouldn’t mind constantly using on public transport and in the office. (Get more general use out of it because it’s so convenient!) The noise-​canceling on the earbuds also felt less «intrusive» for me than the headphones.
Thanks to Bose for not only bringing music to my ears, but also warming my spirit ~~ Haha.

Hassle-​free and humorous when replacing my QC25s. I walked out after 5 minutes with a new shrink-​wrapped pair. The only hard part was finding the store in the mall.
Of course, the fact that I had to make a visit in the first place is somewhat worrisome. Let’s hope this new pair lasts.

About the finest customer servce ever for a consumer electronics company. This review is for Bose phone service. I have used their high end noice cancelling ear buds for 2+ years with no issues. Love them. When I tore the core out on an aircraft, they solved the problem immeidiately. They simply replaced it with the brand new model (improved) at 70% off the retail price in exchange for my old one. Wow! It arrivedas promised a few days later and is indeed an upgrade. Excellent service. Could not have gone better as I was off warranty. Best way to retain long term customers ever. Thanks Bose!

Walked into the Bose store at Westfield hoping to receive the great customer service everyone talks about. I brought in my QC15s — while the headphones were in great condition and work absolutely fine, the battery door wasn’t shutting after I replaced a battery recently. I brought it in thinking I could get some help in fixing the minor issue. A friendly attendant looked into the issue and told me that Bose would not fix it (or take any responsibility for the headphones) but I could try a mom and pop store. She again, in front of me looked more closely into it and pulled out the metallic spring (–ive battery side). Now, my headphones which were working fine don’t work at all. The spring doesn’t go back in. I’m stuck with headphones which don’t work because a Bose employee instead of helping fix the issue, made it worse. Honestly — Bose, you’re noise cancellation headphones are great. The customer service and the fact that 300 $ headphones don’t last more than a year leaves me very disappointed.

I bought a pair of QC 20s some time last year back on the East Coast, but they started to emit static noise. Even though I didn’t have a receipt, the Bose representative looked up my information and gave me a brand new pair of QC 20s within minutes.

Great customer service as always. Dylan went above and beyond to help me out and answer all of my questions. He has created a lifelong customer. Great work guys!

I went in and was ignored I tried talking to them but was shown little enthusiasm may be they figured I couldn’t afford anything in there, I picked up the phone called their cooperate offices and complained about it am always shocked to see retail workers be arrogant, let’s face it we all know you are broke and I work retail too
Everyone at work told me get Bose they will take care of you (am not sure they have dealt with bose customer care)

Fun store, but no one cares you came by. No hello, no offer to answer questions. They’re all too busy chatting with each other, I guess they just didn’t have any time to welcome shoppers. There was just one other customer there. I went into the theater room and experienced their presentation, and came back out without even one person noticing I was there the whole time.

This place has absolutely ridiculous customer service. I’ve had my headphones break like 4 times and had them replaced on the spot with little to no questions asked. Totally worth the premium.

I’ve come into this store at least a half dozen times now and many of those trips have yielded a purchase or replacement, but I was compelled to write a review this time.
I walked in with a pair of Bose SoundSport in-​ear headphones that weren’t allowing me to be heard on phone calls and also had a broken volume button. I got to the counter, spoke to a nice man named Allen, who informed me that indeed they were broken but that my model was no longer being made. But he generously replaced my pair and upgraded me to the current model!
I will continue purchasing from Bose for many years. Their customer service has been top notch and I am continually impressed by how they raise the bar on satisfying their customers.

I bought a Soundlink Mini at an Apple Store. The first one I bought I had to return because it simply ceased to function. My replacement has also ceased to function. This company is garbage. I am shorting the stock! It will fail. The only value here is to split the company and sell the bits. If you buy these products, you are a fool and deserve what you get. Be smart, buy better.

Great store. As an audiophile, I’ve always been fond of Bose’s speakers & headphones, and despite the whole host of challengers they face, they seem to have stayed well ahead of the curve.
Special thanks to Steven for the professional way in which he assisted with my QC15 to 25 (noise-​cancelling) headphone migration yesterday. Second time I’ve received excellent customer service from this particular location.

After spending way too much time on the phone Abt Electronics to discuss my defective headphones, which they said would take weeks, I realized there was a Bose store downstairs. They tested it, exchanged it, and were incredibly helpful. The whole pleasant experience took 3 minutes. Thank you for restoring my faith in customer service!

Excellent customer service!
My 2 month old headphones had a problem in one ear, so I brought my receipt, BARTed across the bay to the Bose store in Westfield, and Allan tested them and helped me exchange them for a new pair all in about five minutes. The service at this location is something every store should aspire to, and I’m glad to have chosen Bose!
These headphones help cancel out repetitive background noise extremely well and are a lifesaver for flights.

Great little Bose store in a great mall. I have purchased the Soundlink Mini and the new Bose SoundTrue earbuds.
The big benefit to buying items in store is that the staff registers it for warranty on site. This is so important because Bose has the best warranties. My headphones usually break within a year because of heavy use and they have always replaced them, often with newer models. This has let me get new headphones almost annually at no charge.

I’ve been coming here for years now, from buying my first Bose companion 2 speakers for my computer, to my first gen Bose IE headphones. But as i got older, i understood the power of buying the best headphones to listen to your music. I was contemplating in either buying «Shure» headphones which run up from $ 100-​$ 500 depending on which series you get, which is not from Bose, VS Bose’s «QuietComfort® 20i Acoustic Noise Cancelling» which is $ 300. The sale reps here knows what there talking about from the products to the company to even the «other brands» out their and how Bose are different from them. See things like these make me happy that I’m spending my money to a business that knows the ins and outs about themselves and the competition.
At the time of the visit i didn’t know Bose was a private company and they didn’t have any shareholders and all the profit gained from the revenues made is being placed back into the company to better themselves and to set them apart from other companies. You see Bose from hotels, retail stores, restaurants, Cars, home entertainment. If you want to see the power of what Bose can do, please pay a visit here.
Located on the 4^th floor on WestField in Downtown San Francisco.
Rest assure the sales rep here DO know what Bose can offer. And if you want to test the headphones out with your own music then you may do so, they provide alcohol swabs before using the headphones, this right here shows they care about their
customers.
Info for the buyers: If you purchase a Bose product here, you are given a 1 year warranty if your product if any has an issue, you can just bring in the product it’s self and tell them you want a replacement, and they will gladly do it for you, without no questions, they will just pull up your info and so some verification of the purchase matching the product purchased and will literally give you the box the new product comes in with.
Thanks for continuing to do what you guys are doing. –KS

The equipment is really the best. I just bought my third home theater system. I had my last one for about 8 years. I decided to replace it with the same system but with all the improvements that have been made since the last time I bought it. Wow! The sound is way better and the HDMI video from three sources (cable, xbox, PS4) all go through it. By bringing in my last system, I got 25% off. I’m very happy.
Allen was my sales guy. Knowledgeable and very helpful. He walked me down to the car with the system on wheels. That really helped. Thank you Allen!

I was looking for a fun and portable mini speaker and just happened to be by this Bose location in the Westfield. The SoundLink Mini was calling to me, whispering loudly, almost. It’s a dream speaker with big sound, but I wanted to do some research. My sales guy was very cool, totally not pushy, and took the time to let me test out the Bluetooth system. I told him I’d be back the next day…
And what I did then was go home and read up on the system, and wow, the raves were unanimous and it clearly seemed to trump the Jambox. I went back in the next day and scooped it up, retro white leather case and all. My sales guy had also sold me on getting a cable to plug in the speaker into my laptop, but in all the excitement we both forgot about it.
I didn’t realize this until I saw an email from Bose saying this, and that since it was their fault (which again really it wasn’t), they would just send me the cable on the house. That’s just crazy, but then again, here I am Unilocaling about the experience.
The boombox has been reimagined and it’s name is Bose.

I love bose products: They are a god send for international flights… heck they are a god send for flying to Los Angeles from SF.
We all use them and I just got a new pair of the qe15 for a family member.
This shop is all the way on the 4^th level of the Westfield center so be prepared to take escalators.
Space is small but help was good and they have all of the cool products