GameStop

Bought a ps4 today and Jesus was the man! He was so helpful and went the extra mile. I brought in some old Xbox games that I was going to throw out but he told me they actually had some value. The Star Wars battle front 2 that I was going to throw away is worth about $ 30! Jesus, you’re the man!

Great experience at Game Stop on Mission today. Went in looking to grab a few things for colleagues and add some games to my collection. Extremely neat and clean store! Friendly sales associate team and very knowledgeable about release dates, games, action figures, sci-​fi and pretty much all things gamer. Will definitely be back and encourage all gamers to check out this location. You cant miss the star wars memorabilia in the window

Console owners paradise.
They have a whole walls dedicated to Wiiu, Playstation and Xbox but sadly there is very few selection of PC games/​accessories. There is also a wide selection of figurines and collectables.
Customer service was really good, they were pretty cool and helpful.
The down side is that it’s usually packed and there are only about 3 cashiers open so you may end up waiting a while.
Overall it was a good experience but try to not go there during peak hours

Two-​story GameStop with expanded selections of Amiibos and a dedicated section for collectibles and used electronics.

good place to buy used games good prices good used systems too

Why the hell is there only one person at the register? This is supposed to be a flagship store and it’s the middle of the highest volume shopping season. Unbelievable and unacceptable

I’m a regular on this store and i love the atmosphere. it’s not perfect but hey! i love it anyway! i always pre order games here and they will notify you if they will do a midnight release on which is helpful. on time and very organize! also free food sometimes! what more can i say?! check it out!

Bad service I was trying to buy assassins creed 3 and they kept warning me about «mature content» and kept playing messages in the speakers saying that

Pre-​ordered the Hyrule Edition 3DS, played some legit looking racing game on an XBoner1 and received a compliment about my Donkey Kong themed shirt from an employee. ⁵⁄₅ would embrace my inner man-​child and visit this GameStop again.

These employees will lie to your face. I called in to see whether they had NBA 2k16 with Stephen Curry on the cover. The employee said that it doesn’t matter which cover you get since there’s a slip cover inside the case that you can swap out. (There’s 3 different versions) They tried to lie and say it was all the same which is not true. I asked the female employee to check and she said she didn’t see any Stephen Curry NBA 2K16 games.
I didn’t believe her so I went in after work anyways. I asked the employee for the Stephen Curry edition and he proceeds to give me a hard time saying that I should have pre ordered since they were saving those covers for people who pre ordered and then saying that people have been exchanging for the steph curry covers from other stores which is messing up their inventory. Apparently they are the only store that got the Stephen Curry edition. Somehow this seemed to be my fault and that I didn’t deserve the game. I mean come on, I’m here to spend money as a customer. Just do your job and stop lying to customers faces. Even the manager that I spoke to on the weekend tried to lie and say the same thing about the games being the same. Disgusting practice here.

Did a pre order on Borderland POPS and even put money down on them. They never called me and had the items on their shelves. Inept management and poor customer service. If I could give zero stars for them I would.

DO NOT BUY used games here. I bought two and both get stuck — unplayable. I guess they do not check if games work when they buy them from people.

Are you guys serious? I came here to buy a screen protector and a case for the New 3DS XL. After asking an associate where these accessories were, they gave the the wrong info and I ended up buying the regular 3DS XL stuff.
Waste of my time, now I have to waste more time to return this shit. Yo Gamestop, educate and train your employees to be knowledgeable about the products you’re selling. Stop training them to push your stupid membership on customers.
I think I’ll just stick with Amazon.

So it’s a GameStop… So yeah don’t get your hopes up. In typical fashion they absolutely couldn’t care less that you’re in there. I’ve gone in many times and had them spend what’s like an eternity talking about games and what’s cooler that whatever rather than make a sale to someone standing in line holding something.
As you might be able to tell I don’t care about who will win in a fight between Sonic and Mario. I don’t want to hear speculation about how many Amiibo’s the staff will buy before the floor gets any…
Really pathetic and sad really in this day and age where you can order things in the Internet. And even when you have to buy some exclusive from them I’d highly recommend
as I did to get a MH4 New 3DS. I tried to get one in store but got some speech about how the Zelda one was already sold out… Not what I was asking so finally the guy got the point and explained that it was online only (another dumb corporate decision).
Positives? It’s a big store with a great selection.
Negatives? The staff and their apathy.
Recommendations? Get in and get out.

This place is pretty bad. Takes forever to get some help. I’ve been back here maybe a handful of times and there is one white girl that is incredibly helpful and really full of energy. If you get her to help you, you at least dont leave pissed off.
The most recent time I was there, I returned a used 3DS. Obviously, something wasn’t working out because the helpful white girl kept asking the manager (a porky asian guy) for help. He just stood there, telling other floor associates to help the girl helping me. I was astonished by his lack of leadership and, just overall, his mannerism.

I just want to say thank you to the staff of Gamestop at 830 Market St. I arrived at 11:30 PM PST last night to pick up a reservation and was given the top notch service I would of gotten at a 5 star restaurant. I also had a Xbox 360 to trade in at that time and was given the best trade-​in price available.
I highly recommend the team at this location if you are looking for the following:
attentive staff
great customer service
nerd knowledge.
Thanks guys.

They don’t really pay attention to you unless you go up to them when they decide they’re not busy.
I had a game on pre-​order and only got back $ 5 of the $ 30 I had put down.

Good store, but the location on Market is not exactly classy. My local Rockridge store closed, so this is actually the easiest one to get to now.
I have a PS3, and although there’s a huge back catalog, most of the new stuff is not that appealing. There’s the overhyped first person shooters, so the selection for me is quite limited, which is why only 3 stars. A lot of new games I’m now getting on my Ouya, which is all online.
The store itself is clean inside, and split over two levels, with Xbox stuff downstairs. I wasn’t greeted, which is just fine with me. Still, I might choose a different location to visit next time.

I’m done with their poor customer care/​service provided to Gamestop clients that have issues with their product/​s within a year (e.g. PS3 Controller purchased on 12÷30÷13 is not holding a charge beginning 08/​13/​2014), even with the original receipt, packaging, etc.
In this aforementioned situation, it would behoove an organization to take the product back and replace it w/​a new non-​defective product/​s, while conducting «behind-​the-​scenes» facilitation w/​the manufacturer to replace such defective product/​s.
Worked w/​Key Holder, Don @ this location over-​phone re: matter, but he was of no assistance/​service, and only forward me to PS3 Tech Support.
Gamestop = No Client Care.
Also, if you’re not going to provide resolution for defective product/​s, don’t give a client the «run-​around» and actually patch the call to the respective device’s TS/​IT support; now that’s customer care/​service.
¹²⁄₂₀₁₃ signifies the LAST purchase I will ever make @ a Gamestop.
Thanks, but no thanks; Bye Felicia!

This review is actually for my boyfriend who just recently had to make two trips to this GameStop and now has to make a third.
First trip: Went in to buy a ps vita. New ones apparently all out of stock, so he had to buy a used one. The sales personnel failed to mention that you need to buy a ps vita SD card to go with the used system. So boyfriend made it all the way back home with a ps vita, and a new game he couldn’t play.
Second trip: has a change of heart, decides to return game/​ps vita and instead get the game Watchdogs for his ps4. Used of course. Brings it home, low and behold, doesn’t even work.
GameStop of market street, stop being incompetent.