Tory Burch

Today I purchased my very first Tory Burch bag! And wallet… and sunglasses!
The moment we walked in, it was pretty busy because they were having the spring sale. Everyone on the floor were working hard, at the same time, the workers were offering beverages to each of their clienteles. (Thank u for the water and coke!)
I had my eyes on this one particular Robinson bag since it first came out, but I couldn’t allow myself to buy it because it was expensive. When I got the email saying they were having this huge sale, I asked my hubby to spoil me~ (and he spoiled me rotten!)
Melissa, who helped us, was very friendly and helpful. I had so many questions and she did not once appear annoyed or tired, but kindly answered them with a smile. She kept going back to check on the prices for all the items I was interested in and I have to say, she has provided me the best customer service! As I’m writing this review, I can still remember her smile and our interaction.
I’m very happy and excited with my purchase and thank u so much Melissa for a memorable shopping!

Very horrible customer service. Bought two handbags at this store for well over $ 1,000 and after using it for a few months there was some defects in the leather. Brought it back to this store yesterday but they would not offer any help or solutions or even try to be a problem solver at all. I now realize why all my friends buy Tory Burch from Nordstrom instead of at an actual Tory Burch store like this one. Nordstrom will give you world class customer support experience. It was an absolute waste of my time to come into this store and from now on I will just buy Tory Burch from Nordstrom. I would never come back here again. Do yourself a favor and head to Nordstrom where they truly provide superior unbeatable customer service and save yourself a ton of frustration which isn’t worth it to any consumer or shopper.

This store constantly makes customers form a line outside when there is hardly anyone inside; Part of their marketing strategy yet this shows that this store has no respect for the customers who keep them in business.

Tory Burch products are really beautiful as we all know but the customer service is appauling. Extremely rude behavior which will definitely impact my decision in buying their products. They need to understand that their living in a world now where customer service is key and misbehaving and conducting yourself rudely to a customer is archaic and a thing of the past. I hope they adjust their behaviour as no customer likes to pay money and be insulted.

Excellent customer service by Aaron Densey, Assistant General Manager!!! If you decided to purchase any Tory Burch merchandise, visit Tory Burch store in 845 Market Street. You can get the same merchandise in any stores but you will not receive a quality customer service like the one here. I was returning a pair of boots that pass the return date, I should have received a store credit only, instead they refund the full amount on the credit card. Aaron was professional, courteous, patience, very accommodating with the entire situation and did over and above. The store’s display is very clean and neat and has friendly atmosphere. Very satisfying experience!!!

Amazing customer service! I came to this location looking for boots that were on sale on their website. Was greeted right when I walked in and was asked if I wanted something to drink. I declined and looked around. I found the boots I wanted and they immediately brought me a pair. I was looking on instagram for boots that came out last season. I showed a picture to Jenny Vega and she searched all over for them. She finally found a pair and helped me order them! Can’t wait to finally receive them! Overall amazing customer service. If you ever need help ask for Jenny!!!

Came on a busy Saturday for an exchange cause I ordered 2 sizes up (and I can never remember what size I am for specific shoe designs) and browsed for 10 minutes before my baby was getting finicky and my husband asked the African American guy for help. He straight up gives me the «sure, one second.» Brush off when he sees my return slip and and shoes in hand. Most of the associates actually kind of avoided eye contact when they saw me with a receipt… fine, I get it, you are commission based and I worked years in retail in college so I know sales driven when I see it, but I straight up asked this guy for help because I know my baby isn’t going to last much longer shopping. He then turns to this other lady and asks if she needed help and sorry if she’s been waiting long. Like HELLO I told you I needed help 5 seconds ago and this other lady didn’t even know you were alive. Rude. This nicer young Asian girl ended up helping me out the best she could, and it literally took her all of 5 mins to help me and remind me about how sizes run for that shoe. If I didn’t buy so much from Tory burch maybe I wouldn’t feel this way, but for the amount of money I spend every year on shoes & Bags and everything in between, I felt I deserved more respect than that guy gave me… and the store in general. Lesson learned, going to remember my size from now on and document it here (5.5 in revas and 6 in Caroline’s) and shop online.

Every visit to downtown SF calls for a stop at TB! I felt that it was a must until my experience yesterday 5÷12÷15 in the late afternoon. A young asian «girl» working the store made would be potential customers wonder whether she’s had customer service training. Never going back to this location.

Service is excellent here. The well-​dressed skinny black guy that works here is the best! I came in yesterday and he helped me. There was no pressure to buy and he didn’t give me a stink eye for checking Nordstrom online first to see if they had the shoe after I tried them on. I really appreciated that. Nordstrom didn’t have the shoe so the Mini Millers ultimately came home with me!
I LOVE TORY BURCH SHOES.

Came here on Christmas Eve to buy a gift for my wife. I was a bit apprehensive coming here because I had read mixed reviews on Unilocal about the service. I was just coming off of work and kinda dressed down with a backpack so I was expecting to be ignored for the most part or not be treated like a serious customer. Thankfully, I found my shopping experience here to be quite the contrary. Not long after I wandered in, Anna my salesperson, approached me offering her help. I expressed my interest in a cross body bag for my wife and she readily showed me my options, those liked items and priced similarly. I candidly asked her of her personal preference and she was kind enough to model some options for me. Ultimately, thanks to her help and suggestions I wound up with a bag that my wife totally adored and gets many compliments on. I felt that the whole buying experience was sincere and without pressure to buy or upsell. She was even thoughtful enough to giftwrap the bag again reducing any stress I might have had otherwise from my last minute Christmas shopping. I left with such a good impression I would not hesitate to return to this store in the future and for Anna’s awesome assistance!

Poor service… Went there today wanting to purchase a purse that I’d been eyeing on (Thea Chain Shoulder Slouchy Purse). My mom and I were the only people in the store, but none of the sale associates would even bother to come and assist. I had to flagged down someone to help me and as soon as they answered my questions they would just turn away quickly and walked away. Employees would just walked passes you like you’re invisible… I ended up not getting anything because they are sold out of the color that I wanted. Overall, it was not a pleasant experience and I WOULD NOT go back there again or recommend anyone to go there. :(

Amazing customer service!!!
I visited this location today with a product in mind: an orange Robinson zip coin case. Tiffany kindly checked their stock in the back after I told her what I was looking for. They were all out so she asked me if I’d like her to call the other Tory Burch store in SF. Not only did she find me my new favorite wallet, she even asked them to put it on hold for me (under her name because she didn’t know mine)! So Tiffany, this review is for you. Thank you for going above and beyond!

Jenny Vega has the best customer service. I am a really picky girl but she always helps out with the greatest smile. So patient and best attitude. I always think the service takes ³⁄₅ compare to the product. Highly recommended.

Great store, but there are always mainland Chinese old women trying on shoes without socks and talking up a storm. Definitely not peaceful and relaxing… the staff is very stealthy and knowledgeable. Best way to get away from loud crowded shopping.

I’ve been a Tory Burch fan for years, but I have always ordered through Nordstroms or Bloomingdales. This year for my birthday my wonderful boyfriend got my some shoes from here. I ended up having to come exchange them for a half a size smaller. When you first spot the store there’s a big security man that might let you in or might not. I don’t know if they are profiling or what but clearly I was here to just exchange something.
I got in and the store was so crazy! It was so messy and you had no idea who was an employee and who was a shopper. I finally spotted someone and asked if I can do an exchange. Well my bad for even opening my mouth, she rudely said I’m helping someone and rolled her eyes as she walked away. It’s so disappointing to see the lack of customer service here and how unorganized the store is. Eventually I did my exchange; however I think I will stick to Nords and Bloomingdales where they know how to treat customer’s right. Besides I’m not paying $ 235 for a pair of flats for nothing… these ladies need a refresher in customer service.

Had a pleasant experience with Pearl, and the other associates. She’s so sweet and helpful. Help me find the perfect bag. I had my son with me and they even offered him an iPad to keep me entertained while I shopped.
Two thumbs up Tory!

When a guy needs a gift and he needs to be prepared to give in to the experts.
Jose and his co-​workers are my «Tory» experts. I come in every now and then for gifts and some information on the latest and greatest Tory Burch products. And they have me on a hot streak of wonderful «Tory» gifts that have brought smiles to their recipients. I have been back and will definitely be back.

LOVE! Great service! Can get tight in here and quite busy. Luckily, the times that I’ve visited have always been great. I never feel rushed or pressured. The displays are gorgeous and tangible, you don’t feel like you «can’t touch» the items. This store is always a must stop for me whenever I’m in the city. I’m a bit obsessed and must always (usually) leave with a little something-​something. :)

Love this store. Almost always end up finding something I want every time I go in.
The sales people are all very nice, and they almost always offer you a beverage as you shop. What can be better! :)

The service here is a hit-​or-​miss. I wanted to get a pair of boots from Tory Burch for the longest time. During my first visit to the store, there was no greeting even though it was pretty empty in there on a Friday afternoon. I browsed around for 10 minutes and decided I would rather go to Nordstrom because there’s always someone who is willing to help. But sadly, Nordstrom sold out of the boots I wanted so I had no choice but to come back the next day.
The next day was totally different. I came in here with my bf and this time, there were 3 girls who came up and asked if I needed help. Strange, I thought. Maybe it was the fact I actually look like I didn’t just get out the bed and went straight to shop like I did the day before (hah!!). Stephanie was the girl who really helped me from start to finish. She was very patient and even went out the way to check other stores to see if there are other boots that are similar to the one I was going to purchase.
I was one happy girl who came out of the store with my new boots and glad I received great customer service!