Bank of America

This branch of BA has the worst customer service, i have at least 8 people behind me and had to wait 38 mins before a teller was available!

Honestly this place has horrible customer service. It never fails that every time I come here to make a deposit there is only ONE teller and atleast 15 people waiting in line. They refuse to have more tellers open up to speed up service!

I have often wondered why Bank of America is always ranked one of the most hated companies in America. After a recent experience, I know why.
I went to this branch to conduct a simple cash transaction that any financial institution should be capable of doing; exchanging quarters for bills. On previous occasions at this branch and other BoA branches, the teller would usually check for a BoA account, which is not a problem because I am a BoA account holder. However, after verifying that I am indeed a BoA account holder, the «senior teller» tells me I cannot exchange my coins for bills at this branch. Rather, they would have to take my money, transfer it to a branch in the Financial District where, «a machine will count my money, deposit the counted amount into my account, then I can withdraw the counted amount. The teller told me the process would take 3 — 5 business days. I don’t know why they couldn’t just count the quarters on the spot; I understand that there might be counterfeit issues at hand, but these were coins, not bills. It wasn’t like I was handing them my life savings in coins, it was a countable amount that any teller should be capable of doing within a matter of minutes. I offered the «senior teller» to open up each roll of quarters and count them, but she refused. Instead, I told her I would take my business to Chase, where I’ve never had an issue exchanging money. The teller looked at me with a confused look as if her Alzheimer’s kicked in.
It’s nice to know that I wasted 20 minutes in line to be told that a financial institution cannot complete the most basic transaction a person can ask for. It’s not like I was asking the teller to evaluate my financial portfolio. No, it a was simple cash-​for-​cash transaction. Also, it would also be nice for the other staff, who were not occupied, to open up another booth; something Chase does frequently when lines get backed up. Instead of speeding up the long line, the man who I assumed was someone of a higher position stood around with his **** in his hand, as if his position did not allow him to interact with customers.
And there you have it, a perfect explanation of why BoA ranks amongst America’s most hated companies. It’s not the repossessed homes, or the horrible loans you hand out to starving students; it’s the basic customer service at your branches that is dragging your company’s reputation to the floor.
Hey Corporate, want to turn things around? Start by re-​evaluating how you do business with your customers.

The asian security guard is an ass. He speak to asian woman I say hello I spoke to him on my way in and he don’t respond nothing. Change him or train him. Don’t treat folks different hello is hello no matter the color. Next time I can be rude if he is to do the same.

I stopped in today to make a deposit and there were six people in line in front of me… there were two tellers but it took a huge amount of time because people had brought in cash that had to be sorted and counted… everyone in front of me had to wait twenty minutes… by the time I got to the counter there were thirteen people waiting… I couldn’t understand why a manager didn’t open up to help out… it appeared the Chinese man was the manager and he didn’t appear to be doing anything? Disappointing this bank (at least this branch) isn’t more customer service focused… the management appears to be lacking… one of those management type of businesses that are afraid to get their hands «dirty»???

Great location. Armed guard on site during regular hours. Staff are friendly and attentive to needs.

customer service sucks there. especially the people who work at the desks.
Sometimes there are long lines as well to the tellers
Also the ATM are off at night at certain time 7 days a week and it would say out of service… The reason they do that is because of the neighborhood, they want less robberies so they make the ATMS retarded after a certain time and can’t use it!
overall i only go in if i have to, but convenient for people who live around this neighborhood.
–parking–
they have own parking lot

I rarely come to this branch of BOA because i like the one on San Bruno ave. better. However, this place is cool because they have their own parking lot but it is always pretty crowded. They also have ATM and a security guard standing outside. the biggest difference between this one and the one on San Bruno is that the people is not as nice here. So, even though i live closer to this one, I would make that extra mile to go to the one on San Bruno.

This BoA is just as good as any other BoA. They have a parking lot that is never full and easy to drive into and out of. Sometimes their ATM goes out of order so I find that unhelpful late at night when I want to head to the ⁷⁄₁₁ a few steps away. But when it works it’s perfect.
This doesn’t seem to be a dangerous neighborhood but they always have a security guard standing outside in the day. If you just need quick cash or deposits this is another great location to do so.

This branch is rarely crowded and I love that there’s a parking lot, unlike the San Bruno/​Portola branch. They also have more ATM machines than the Portola branch. The Portola branch only has two ATMs, and one is often out of order.
If you live in Portola, it’s worth driving an extra mile or so to come here.