Sterling Bank And Trust

First, I’m not an employee of Sterling. I only have positive feedback, as I have never had a bad experience in any of the branches… I love the San Bruno Branch as I live very close by… Sterling Bank and Trust is one of the nicest and caring places that I have ever trusted with my financial needs. Everyone is very hospitable, caring and always very informative of any questions or concerns that I have… calling or just walking in… and if I have to wait, it’s never a long wait… They always make me feel more like a family than a number… always greeting with a smile. never make me feel rushed… and very supportive of our neighborhood… they’re very warm and genuine, always feeling very safe while making transactions. I always leave with a smile because that’s how they make me feel. Thank you Sterling Bank and Trust for always making me feel I made the right choice… May your days be filled with many blessings and smiles… :-)

By far the worst Bank experience I’ve ever had. they basically lied to me and went back on a commitment they made with me. Their lie cost me an extra % mortgage interest rate. I am posting this on EVERY Sterling site so that everyone knows NOT to deal with them for anything. Im going to post this to BBB and any other sites i have access to.
Buncha lairs and cheaters!!!

I wanted to take a moment to express my disgust for this bank.
I forgot to remove my card from the ATM machine the other day. I called the next morning to make arrangements to retrieve it. The man who answered the phone did not give his name, but sounded like he had an Indian or Middle Eastern accent.
I explained my situation to him, and his first question was «Are you a customer?» Right away, I knew I was screwed.
I replied, «I use a credit union, but I was charged $ 5 to conduct two transactions at your machine. So yes, I am a customer.»
He then told me that, for «security reasons,» he cannot give my card back to me. He said it must be sent back to my bank, and I can retrieve it from them.
I responded that I have several types of photo ID + printed bank information that prove it’s my card. What could be more secure than that?
He says «that’s our policy.»
I just had to ask this next question — «First thing, you asked if I was a customer. Since I don’t use your bank, is this your way of saying «Fuck you and go away?»
«Sir, if you’re going to use that kind of language, I’m going to get the manager.»
«Yeah, but you’re already said the same thing to me, in so many words. How’s that going to help me?»
Click…
Well, well, well. That pretty much ensures that a relationship could never exist between us. I’ve been using credit unions since 1997, and this was a solid reminder of why I do the things I do…